[
  {
    "_id": "691e81db05fe093807daad55",
    "username": "omar2",
    "userEmail": "dashnet24@gmail.com",
    "title": "8/11/2025 regular reward missing ",
    "details": "Last 8th November i didn’t get regular reward,please check this problem and give my reward",
    "attachments": [],
    "status": "open",
    "priority": "high",
    "createdAt": "2025-11-20T02:50:03.827Z",
    "updatedAt": "2025-11-21T17:59:50.132Z",
    "comments": [
      {
        "_id": "6920a8965ea200cd3a1d5772",
        "role": "admin",
        "message": "We are gathering all the users with the same problem. We have already been notified by email that we will solve the 8th November bonus problem. Thank you for notifying us.",
        "attachments": [],
        "createdAt": "2025-11-21T17:59:50.132Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "693a6a234f459e3f1fc9065f",
    "username": "sunywebdev-4",
    "userEmail": "bfdc420@gmail.com",
    "title": "test",
    "details": "test",
    "attachments": [],
    "status": "open",
    "priority": "normal",
    "createdAt": "2025-12-11T06:52:19.907Z",
    "updatedAt": "2026-01-10T12:15:45.518Z",
    "comments": [
      {
        "_id": "693fadd2db5fd4e2ca8efbe3",
        "role": "admin",
        "message": "Good",
        "attachments": [],
        "createdAt": "2025-12-15T06:42:26.048Z"
      },
      {
        "_id": "693fade0db5fd4e2ca8efbe4",
        "role": "admin",
        "message": "best",
        "attachments": [],
        "createdAt": "2025-12-15T06:42:40.653Z"
      },
      {
        "_id": "693fadebdb5fd4e2ca8efbe5",
        "role": "admin",
        "message": "f",
        "attachments": [],
        "createdAt": "2025-12-15T06:42:51.239Z"
      },
      {
        "role": "admin",
        "message": "test",
        "attachments": [],
        "createdAt": "2026-01-10T12:15:45.509Z",
        "_id": "696242f1fb0447b347c53dd2"
      }
    ],
    "assignedTo": null,
    "__v": 1
  },
  {
    "_id": "6918a5ba99e3ad1a1b17250b",
    "username": "elitenode",
    "userEmail": "er17051994@gmail.com",
    "title": "Withdrawal ",
    "details": "Plz solve this issue ",
    "attachments": [
      {
        "filename": "Screenshot_20251115_220830_Chrome.jpg",
        "contentType": "image/jpeg",
        "size": 585241,
        "path": "1763222969726-wxby4s.jpg"
      }
    ],
    "status": "resolved",
    "priority": "low",
    "createdAt": "2025-11-15T16:09:30.002Z",
    "updatedAt": "2025-11-15T16:12:22.513Z",
    "comments": [
      {
        "_id": "6918a5ee8e85eb942d821729",
        "role": "admin",
        "message": "Hi",
        "attachments": [],
        "createdAt": "2025-11-15T16:10:22.637Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "693a611b99250e696944f0ff",
    "username": "rabiulnew",
    "userEmail": "lazyfeeunofficial@gmail.com",
    "title": "testing this feature",
    "details": "i am just testing this",
    "attachments": [
      {
        "filename": "LWS-Recommendation-Letter.jpg",
        "contentType": "image/jpeg",
        "size": 121052,
        "path": "1765433627069-bff61.jpg"
      }
    ],
    "status": "open",
    "priority": "low",
    "createdAt": "2025-12-11T06:13:47.337Z",
    "updatedAt": "2025-12-11T06:14:38.216Z",
    "comments": [
      {
        "_id": "693a614e4f459e3f1fc905ff",
        "role": "admin",
        "message": "Looks ok",
        "attachments": [],
        "createdAt": "2025-12-11T06:14:38.215Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "693c4bc5dcca13304df3c11a",
    "username": "july123",
    "userEmail": "kamalmasteref@gmail.com",
    "title": "My daily NTE coins are not showing. And I am unable to claim them for the past 2 days.",
    "details": "My daily NTE coins are not showing. And I am unable to claim them for the past 2 days.",
    "attachments": [
      {
        "filename": "1000054765.jpg",
        "contentType": "image/jpeg",
        "size": 24631,
        "path": "1765559236970-z14rwa.jpg"
      }
    ],
    "status": "open",
    "priority": "normal",
    "createdAt": "2025-12-12T17:07:17.242Z",
    "updatedAt": "2025-12-13T03:57:40.978Z",
    "comments": [
      {
        "_id": "693ce4341604826c5cefd4d7",
        "role": "admin",
        "message": "Please try now. It should be good now. You can claim.",
        "attachments": [],
        "createdAt": "2025-12-13T03:57:40.978Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "691a90bb99e3ad1a1b1770d3",
    "username": "mamun1831",
    "userEmail": "mamunmia1831@gmail.com",
    "title": "About daily bonus",
    "details": "I don’t get my bonus to 08/11/2025. What's the problem i don’t know. please solve this issue ",
    "attachments": [
      {
        "filename": "Screenshot_2025-11-17-09-01-23-776_com.android.chrome.jpg",
        "contentType": "image/jpeg",
        "size": 610671,
        "path": "1763348667130-6a2c99.jpg"
      },
      {
        "filename": "Screenshot_2025-11-17-09-01-37-447_com.android.chrome.jpg",
        "contentType": "image/jpeg",
        "size": 603126,
        "path": "1763348667131-u9qx2w.jpg"
      }
    ],
    "status": "open",
    "priority": "high",
    "createdAt": "2025-11-17T03:04:27.404Z",
    "updatedAt": "2025-11-18T04:42:18.145Z",
    "comments": [
      {
        "_id": "691aa1322d98695d6d042724",
        "role": "admin",
        "message": "Thank you for notifying us. We will keep you updated here about this issue.",
        "attachments": [],
        "createdAt": "2025-11-17T04:14:42.328Z"
      },
      {
        "_id": "691ae36499e3ad1a1b1775d9",
        "role": "user",
        "message": "Ok I am still waiting",
        "attachments": [],
        "createdAt": "2025-11-17T08:57:08.965Z"
      },
      {
        "_id": "691ae728beba85d4e8fd299d",
        "role": "admin",
        "message": "We are gathering all the users with the same problem. We have already been notified by email that we will solve the 8th November bonus problem.",
        "attachments": [],
        "createdAt": "2025-11-17T09:13:12.580Z"
      },
      {
        "_id": "691aed9d99e3ad1a1b1776a5",
        "role": "user",
        "message": "how many time needed?",
        "attachments": [],
        "createdAt": "2025-11-17T09:40:45.717Z"
      },
      {
        "_id": "691bf92acd58bf34bdb642cb",
        "role": "admin",
        "message": "You have your data, and you will be notified once we have news.",
        "attachments": [],
        "createdAt": "2025-11-18T04:42:18.145Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "691bd11d128ed7e38b411021",
    "username": "basar02",
    "userEmail": "rahitarif999@gmail.com",
    "title": "Request for adjusting from before NTE balance to new NTE balance.",
    "details": "With due to respect  that I have three ownership nodes to your end. One of them username @basar02, wallet ID- 29297EFE is available some balances. Few days ago NTE Node faced by hacker and storngly recovered the system by created new address with NTE balance. \r\nNow I humble request to you to strengthen everyone's morale, adjust the previous balance and enforce it.\r\nBest regargs\r\n@basar02",
    "attachments": [
      {
        "filename": "1000031197.jpg",
        "contentType": "image/jpeg",
        "size": 213163,
        "path": "1763430685654-lr0g1h.jpg"
      }
    ],
    "status": "open",
    "priority": "normal",
    "createdAt": "2025-11-18T01:51:25.925Z",
    "updatedAt": "2025-11-18T16:10:34.860Z",
    "comments": [
      {
        "_id": "691bf9a6cd58bf34bdb642d6",
        "role": "admin",
        "message": "Thank you for keeping trust in us. We will soon give you a news about it.",
        "attachments": [],
        "createdAt": "2025-11-18T04:44:22.804Z"
      },
      {
        "_id": "691c9a7a579cde4c73fa8a68",
        "role": "user",
        "message": "Thanks.",
        "attachments": [],
        "createdAt": "2025-11-18T16:10:34.859Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "691c1430128ed7e38b411860",
    "username": "rusha123",
    "userEmail": "richmens1990@gmail.com",
    "title": "My Accaunt Restrict ",
    "details": "My Accaunt Restrict plz solve this issue",
    "attachments": [
      {
        "filename": "1000080624.jpg",
        "contentType": "image/jpeg",
        "size": 455495,
        "path": "1763447855976-48ul4.jpg"
      }
    ],
    "status": "open",
    "priority": "urgent",
    "createdAt": "2025-11-18T06:37:36.243Z",
    "updatedAt": "2025-11-18T11:06:45.341Z",
    "comments": [
      {
        "_id": "691c158db3d0c691f0387166",
        "role": "admin",
        "message": "Did you received any email related to the claim issue?",
        "attachments": [],
        "createdAt": "2025-11-18T06:43:25.627Z"
      },
      {
        "_id": "691c5051128ed7e38b411bed",
        "role": "user",
        "message": "My Accaunt Restrict",
        "attachments": [],
        "createdAt": "2025-11-18T10:54:09.215Z"
      },
      {
        "_id": "691c534501069680453fbab3",
        "role": "admin",
        "message": "Try again after 1 hour, we are looking into your issue",
        "attachments": [],
        "createdAt": "2025-11-18T11:06:45.341Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "6934fc515324aa0d0f8524b4",
    "username": "abusieed",
    "userEmail": "abusieed@gmail.com",
    "title": "Regarding the referral bonuses issues",
    "details": "Dear Support,\r\n\r\nPlease be informed that I didn’t get my referral bonuses from the below user ( user name:  rahman ) since 10.11.2025 and also I didn’t get 20% direct referrals bonus as per your commitment. I sold a core node yesterday but I have received only 11%( user name: sawan )\r\n\r\nMy wallet ID: 71C2382D\r\nMy user name: abusieed\r\n\r\nIn this above two/2 issues, I need your kind support to resolve it as soon as possible.\r\n\r\nThanks in advance for your kind feedback and cooperation ",
    "attachments": [],
    "status": "open",
    "priority": "high",
    "createdAt": "2025-12-07T04:02:25.643Z",
    "updatedAt": "2025-12-19T12:24:25.218Z",
    "comments": [
      {
        "_id": "6935b5d491d83a1701a401e9",
        "role": "admin",
        "message": "1) We have identified the issue with the referral bonus. We reached out multiple times requesting the necessary details so we could resolve the problem, but unfortunately it is now too late to fix it. However, please don’t worry — I am forwarding this matter to the administration team, and you will hear back from us within 3 business days.\r\n\r\n2) The 20% bonus applied only for the month of November. Everyone received 20% during November, and the rate has now returned to 11%.",
        "attachments": [],
        "createdAt": "2025-12-07T17:13:56.064Z"
      },
      {
        "_id": "693e956c14c5bee34d031a0d",
        "role": "admin",
        "message": "Please share with us = \r\n1) Which user's referral bonus is missing? Send us the username.\r\n2) From when you saw this problem\r\n3) Is there any other problem you are facing?",
        "attachments": [],
        "createdAt": "2025-12-14T10:46:04.689Z"
      },
      {
        "_id": "69428705a338e4c60cd3fbd6",
        "role": "admin",
        "message": "Waiting for your response to resolve the issue.",
        "attachments": [],
        "createdAt": "2025-12-17T10:33:41.179Z"
      },
      {
        "_id": "69429b0f8bd14c480f664083",
        "role": "user",
        "message": "As per your requirement, please find the below refer user details , from which i didn't get refer bonuses from refer user name is rahman\r\n1. Refer user name: rahman\r\n2. Didn't get Since 11.11.2025 (After your website security upgradation)\r\n3. Also last time i sold a core node but i didn't get 20% refer bonuses \r\n\r\nThanks in advance for your prompt action to give my bonuses as rules",
        "attachments": [],
        "createdAt": "2025-12-17T11:59:11.758Z"
      },
      {
        "_id": "694388adfe476de142619a54",
        "role": "admin",
        "message": "From tomorrow, you will receive bonus again from this user referral.\r\nAs I mentioned before =\r\n1) The 20% bonus applied only for the month of November. Everyone received 20% during November, and the rate has now returned to 11%.\r\n2) We have identified the issue with the referral bonus. We reached out multiple times requesting the necessary details so we could resolve the problem, but unfortunately it is now too late to fix it. However, please don’t worry — I am forwarding this matter to the administration team. If your issue is not resolved, then send a message again after 3 days.",
        "attachments": [],
        "createdAt": "2025-12-18T04:53:01.077Z"
      },
      {
        "_id": "694543f9f3d12cb66692b2f1",
        "role": "user",
        "message": "From today I have received that refers bonuses but what will be for remaining 37 days and when I will be receive that my allocated bonuses for refer Rahman\r\n\r\nI shall wait your positives reply on deed. And what about update of previous contract address token where I have 31301.079 token in my wallet",
        "attachments": [],
        "createdAt": "2025-12-19T12:24:25.218Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "69397607a5cc34f211755120",
    "username": "yamun123",
    "userEmail": "hamid618345@gmail.com",
    "title": "I cannot claim",
    "details": "I got reward 13237 for 2 days. But I couldn’t claim for balance required sestem. Please solve this poblem as soon as possible for claim and get my reward ",
    "attachments": [
      {
        "filename": "1000097642.jpg",
        "contentType": "image/jpeg",
        "size": 781623,
        "path": "1765373447170-w0z7oe.jpg"
      },
      {
        "filename": "1000097643.jpg",
        "contentType": "image/jpeg",
        "size": 782690,
        "path": "1765373447171-nsa2cq.jpg"
      }
    ],
    "status": "open",
    "priority": "normal",
    "createdAt": "2025-12-10T13:30:47.441Z",
    "updatedAt": "2025-12-11T03:26:07.477Z",
    "comments": [
      {
        "_id": "693a39cfa733f1ef01954e92",
        "role": "admin",
        "message": "Please try now",
        "attachments": [],
        "createdAt": "2025-12-11T03:26:07.477Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "6919a97c99e3ad1a1b174d07",
    "username": "jowell",
    "userEmail": "mm.jowell220@gmail.com",
    "title": "Node claiming problem ",
    "details": "I am an elite customer of Notebetter. I am unable to claim my Daily Reward Note. My wallet page keeps hanging. Please help me.",
    "attachments": [
      {
        "filename": "Screenshot_2025-11-04-00-17-33-300_com.android.chrome.jpg",
        "contentType": "image/jpeg",
        "size": 693068,
        "path": "1763289468150-fxol0n.jpg"
      }
    ],
    "status": "open",
    "priority": "normal",
    "createdAt": "2025-11-16T10:37:48.426Z",
    "updatedAt": "2025-11-17T08:04:41.947Z",
    "comments": [
      {
        "_id": "691a01dee90928cd34567802",
        "role": "admin",
        "message": "What problem you are having, we can see you did a claim of 10237.073633500997 NTE on 2025-11-12T10:22:31.501+00:00.",
        "attachments": [],
        "createdAt": "2025-11-16T16:54:54.314Z"
      },
      {
        "_id": "691acaaa99e3ad1a1b1774b7",
        "role": "user",
        "message": "I'm sorry, after completing my love, I can't find any tokens in my wallet and I can't get any tokens for the pancake eating pic. Please solve my problem.",
        "attachments": [],
        "createdAt": "2025-11-17T07:11:38.062Z"
      },
      {
        "_id": "691acc2fc49800e10cb7487a",
        "role": "admin",
        "message": "https://bscscan.com/token/0x727ab05edc56a19010aa08f9427f9aa671d191cc?a=0x67dBb356702A886b053FFf8DAF9fC8a99f1525b7\r\nThis is the history of your transactions. Please check this and let me know if you have any confusion.",
        "attachments": [],
        "createdAt": "2025-11-17T07:18:07.689Z"
      },
      {
        "_id": "691acec899e3ad1a1b177539",
        "role": "user",
        "message": "But my token is being claimed, but after I go to Pancake Swapping I can't find any token and I can't transfer any dollars and my wallet balance is showing zero.",
        "attachments": [],
        "createdAt": "2025-11-17T07:29:12.064Z"
      },
      {
        "_id": "691ad719beba85d4e8fd295d",
        "role": "admin",
        "message": "*) First check if your wallet is correct = 0x67dBb356702A886b053FFf8DAF9fC8a99f1525b7\r\n*) Second check if you imported the correct NTE on your wallet  = 0x727ab05edc56a19010aa08f9427f9aa671d191cc",
        "attachments": [],
        "createdAt": "2025-11-17T08:04:41.947Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "6919ab9a99e3ad1a1b174d25",
    "username": "murshid1926",
    "userEmail": "murshid1926@gmail.com",
    "title": "Cleam issue ",
    "details": "Please solve the cleam issue ",
    "attachments": [
      {
        "filename": "Screenshot_20251116-174458.png",
        "contentType": "image/png",
        "size": 304417,
        "path": "1763290010067-1qjbsg.png"
      }
    ],
    "status": "open",
    "priority": "urgent",
    "createdAt": "2025-11-16T10:46:50.338Z",
    "updatedAt": "2025-11-18T06:35:44.087Z",
    "comments": [
      {
        "_id": "691a026be90928cd34567803",
        "role": "admin",
        "message": "We already sent you a email abou the issue at Wed, Oct 29 2025, 1:43 PM.\r\nSubject =  Action Required Regarding Your Package Transaction Issue",
        "attachments": [],
        "createdAt": "2025-11-16T16:57:15.712Z"
      },
      {
        "_id": "691c133e128ed7e38b411846",
        "role": "user",
        "message": "Hello",
        "attachments": [],
        "createdAt": "2025-11-18T06:33:34.088Z"
      },
      {
        "_id": "691c13c0b3d0c691f038715f",
        "role": "admin",
        "message": "Did you checked your email , Subject =  Action Required Regarding Your Package Transaction Issue",
        "attachments": [],
        "createdAt": "2025-11-18T06:35:44.087Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "691ade1d99e3ad1a1b1775b4",
    "username": "foodbank1",
    "userEmail": "foodbankinternational1247@gmail.com",
    "title": "Old token",
    "details": "I want to know before i have 75000 token...now i cant sell it..or use this token to buy core nodes....so when i get back this token live",
    "attachments": [],
    "status": "open",
    "priority": "high",
    "createdAt": "2025-11-17T08:34:37.855Z",
    "updatedAt": "2025-11-17T09:14:44.254Z",
    "comments": [
      {
        "_id": "691ae784beba85d4e8fd299e",
        "role": "admin",
        "message": "Please wait till we announce the final security update. Then we will give some news about it also.",
        "attachments": [],
        "createdAt": "2025-11-17T09:14:44.254Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "691beca9128ed7e38b4112dd",
    "username": "mizan",
    "userEmail": "mizanssain@gmail.com",
    "title": "Claim problem issue ",
    "details": "My account claim issue, please solve this issue ",
    "attachments": [
      {
        "filename": "20034.jpg",
        "contentType": "image/jpeg",
        "size": 268328,
        "path": "1763437737414-mbp9ns.jpg"
      }
    ],
    "status": "open",
    "priority": "high",
    "createdAt": "2025-11-18T03:48:57.680Z",
    "updatedAt": "2025-11-18T16:42:42.773Z",
    "comments": [
      {
        "_id": "691bfb00cd58bf34bdb642e7",
        "role": "admin",
        "message": "Your last claim 2698.8346 NTE at 11/17/2025, 1:10:34 PM\t\r\nAre you still facing the same issue?",
        "attachments": [],
        "createdAt": "2025-11-18T04:50:08.942Z"
      },
      {
        "_id": "691c9a8d579cde4c73fa8a6b",
        "role": "user",
        "message": "Refer bonus not claim",
        "attachments": [],
        "createdAt": "2025-11-18T16:10:53.718Z"
      },
      {
        "_id": "691ca2028767aa90abd6b33d",
        "role": "admin",
        "message": "Please check again and let me know if the issue still there.",
        "attachments": [],
        "createdAt": "2025-11-18T16:42:42.773Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "691bd204128ed7e38b411035",
    "username": "basar",
    "userEmail": "sbasar9693@gmail.com",
    "title": "Request for adjusting from before NTE balance to new NTE balance.",
    "details": "With due to respect  that I have three ownership nodes to your end. One of them username @basar, wallet ID- D22A60E3 is available some balances. Few days ago NTE Node faced by hacker and storngly recovered the system by created new address with NTE balance. \r\nNow I humble request to you to strengthen everyone's morale, adjust the previous balance and enforce it.\r\nBest regargs\r\n@basar",
    "attachments": [
      {
        "filename": "1000031196.jpg",
        "contentType": "image/jpeg",
        "size": 215176,
        "path": "1763430916039-m80tb.jpg"
      }
    ],
    "status": "open",
    "priority": "normal",
    "createdAt": "2025-11-18T01:55:16.306Z",
    "updatedAt": "2025-11-21T00:55:53.830Z",
    "comments": [
      {
        "_id": "691bfb26cd58bf34bdb642e8",
        "role": "admin",
        "message": "Thank you for keeping trust in us. We will soon give you a news about it.",
        "attachments": [],
        "createdAt": "2025-11-18T04:50:46.836Z"
      },
      {
        "_id": "691fb89905fe093807dacd53",
        "role": "user",
        "message": "I'm talking about a long-standing, real problem in the community that needs to be addressed quickly.",
        "attachments": [],
        "createdAt": "2025-11-21T00:55:53.830Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "691faf2705fe093807dabee6",
    "username": "maria2609",
    "userEmail": "mariamimalam98@gmail.com",
    "title": "Missing five (5) days reffrerral bonus",
    "details": "My down line who purchased a meta pulse node.but i am missing  8-11-2025,10-11-2025,11-11-2025,12-11-2025 and 13-11-2025 referral bonus from his id.  I attach 3 screen shot below attachament area.please check it and release my referral bonus.",
    "attachments": [
      {
        "filename": "1000056169.jpg",
        "contentType": "image/jpeg",
        "size": 348716,
        "path": "1763684135709-f2qtw.jpg"
      },
      {
        "filename": "1000056170.jpg",
        "contentType": "image/jpeg",
        "size": 342233,
        "path": "1763684135709-k6q00j.jpg"
      },
      {
        "filename": "1000056171.jpg",
        "contentType": "image/jpeg",
        "size": 353435,
        "path": "1763684135710-77xuk9.jpg"
      }
    ],
    "status": "open",
    "priority": "high",
    "createdAt": "2025-11-21T00:15:35.976Z",
    "updatedAt": "2025-11-21T18:01:43.212Z",
    "comments": [
      {
        "_id": "6920a9075ea200cd3a1d5774",
        "role": "admin",
        "message": "We are gathering all the users with the same problem. We have already been notified by email that we will solve the 8th-13th November bonus problem. Thank you for notifying us.",
        "attachments": [],
        "createdAt": "2025-11-21T18:01:43.212Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "6918ab6599e3ad1a1b17256a",
    "username": "sunywebdev-3",
    "userEmail": "suny7610@gmail.com",
    "title": "I am having claim issue",
    "details": "My claim button not showing,  also when i try to see my balance its showing  0 nte. But i have balance of 100000 nte. Please solve this issue.",
    "attachments": [
      {
        "filename": "Screenshot_20251115_223104_Chrome.jpg",
        "contentType": "image/jpeg",
        "size": 665921,
        "path": "1763224421613-81tc4r.jpg"
      },
      {
        "filename": "Screenshot_20251115_223052_Chrome.jpg",
        "contentType": "image/jpeg",
        "size": 744417,
        "path": "1763224421614-w6lbuf.jpg"
      }
    ],
    "status": "resolved",
    "priority": "high",
    "createdAt": "2025-11-15T16:33:41.881Z",
    "updatedAt": "2025-11-15T16:39:30.541Z",
    "comments": [
      {
        "_id": "6918ac078e85eb942d82172f",
        "role": "admin",
        "message": "Did you claimed the nte before and you don't remember? Please check your claim history. Thank you.",
        "attachments": [],
        "createdAt": "2025-11-15T16:36:23.765Z"
      },
      {
        "_id": "6918ac3399e3ad1a1b17256b",
        "role": "user",
        "message": "Yes, i did checked,  i didn’t done any claim previously.",
        "attachments": [],
        "createdAt": "2025-11-15T16:37:07.666Z"
      },
      {
        "_id": "6918ac958e85eb942d821730",
        "role": "admin",
        "message": "Found the issue. Please set up 2FA before doing any transaction. Then you will see your balance. Thank you.",
        "attachments": [],
        "createdAt": "2025-11-15T16:38:45.629Z"
      },
      {
        "_id": "6918acb199e3ad1a1b172571",
        "role": "user",
        "message": "Oh, thank you. I will definitely do it.",
        "attachments": [],
        "createdAt": "2025-11-15T16:39:13.358Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "691c5312128ed7e38b411c1d",
    "username": "shahj9987",
    "userEmail": "shahj9987@gmail.com",
    "title": "solve this problem ",
    "details": "Complete recovery but not added to the main account solve it!",
    "attachments": [
      {
        "filename": "Screenshot_20251118_170249.jpg",
        "contentType": "image/jpeg",
        "size": 521409,
        "path": "1763463954670-a0q6q.jpg"
      }
    ],
    "status": "open",
    "priority": "normal",
    "createdAt": "2025-11-18T11:05:54.936Z",
    "updatedAt": "2025-11-18T11:08:22.748Z",
    "comments": [
      {
        "_id": "691c53a601069680453fbab4",
        "role": "admin",
        "message": "Can you explain more what is the problem?",
        "attachments": [],
        "createdAt": "2025-11-18T11:08:22.748Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "693abc5cee035ba421030af8",
    "username": "dipak01",
    "userEmail": "dipakkantidey7@gmail.com",
    "title": "Staking package not showing ",
    "details": "Dear sir,\r\nIn this system staking package not showing as like node packages.\r\nPlease develop this system to showing intent or after refresh.\r\nThank you very much.\r\nLong live NODE META who is our dream.",
    "attachments": [],
    "status": "open",
    "priority": "high",
    "createdAt": "2025-12-11T12:43:08.909Z",
    "updatedAt": "2025-12-11T13:28:53.972Z",
    "comments": [
      {
        "_id": "693ac715e971107790759a5f",
        "role": "admin",
        "message": "Thank you for your suggestion, your stake will be updated soon, and you will get an email of confirmation.",
        "attachments": [],
        "createdAt": "2025-12-11T13:28:53.972Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "69212b8305fe093807db0129",
    "username": "faisalnte",
    "userEmail": "mahiuddinfaisal1988@gmail.com",
    "title": "I brought 30 thousand coins to the wallet.Dollar amount is not showing.",
    "details": "I brought 30 thousand coins to the wallet.Dollar amount is not showing.Pleas solve this.",
    "attachments": [
      {
        "filename": "Screenshot_20251122-091113_Trust Wallet.jpg",
        "contentType": "image/jpeg",
        "size": 188714,
        "path": "1763781506923-37fd9l.jpg"
      }
    ],
    "status": "open",
    "priority": "urgent",
    "createdAt": "2025-11-22T03:18:27.193Z",
    "updatedAt": "2025-11-22T03:58:46.125Z",
    "comments": [
      {
        "_id": "692134f60bc9942e1e3fdd86",
        "role": "admin",
        "message": "1) Please double-check our new contact address.\r\n2) If the address is correct, then its a Trust Wallet Issue, try to check with other wallets like MetaMask.",
        "attachments": [],
        "createdAt": "2025-11-22T03:58:46.124Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "693a03695ac8f3e49bfdd08e",
    "username": "imon",
    "userEmail": "emn0089@gmail.com",
    "title": "Need to active purchased Flexible  staking package",
    "details": "I am buying a flexible staking package....but this package is not shown my wallet. Please active my flexible package. This is my transaction hash 0x312da36414cc6b113b5941107df97ce6ad6916fb2099e74eaf578ac097d9fd48",
    "attachments": [
      {
        "filename": "1000064378.jpg",
        "contentType": "image/jpeg",
        "size": 225922,
        "path": "1765409641717-xe82ba.jpg"
      }
    ],
    "status": "open",
    "priority": "urgent",
    "createdAt": "2025-12-10T23:34:01.978Z",
    "updatedAt": "2025-12-11T03:59:54.187Z",
    "comments": [
      {
        "_id": "693a41baa733f1ef01954f63",
        "role": "admin",
        "message": "The transaction hash you provided appears to be invalid. Kindly submit a report through the red button at the top of the staking page with the accurate details.",
        "attachments": [],
        "createdAt": "2025-12-11T03:59:54.187Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "693836e0ca049b486b053db9",
    "username": "hamid123",
    "userEmail": "ongeekar71@gmail.com",
    "title": "I cannot claim for balance verification required",
    "details": "I cannot claim in my reward beacuse balance verification requied please solved this problem.  As soon as possible ",
    "attachments": [
      {
        "filename": "1000097557.jpg",
        "contentType": "image/jpeg",
        "size": 788392,
        "path": "1765291743736-3xsyx.jpg"
      },
      {
        "filename": "1000097558.jpg",
        "contentType": "image/jpeg",
        "size": 783979,
        "path": "1765291743737-7g6vm.jpg"
      },
      {
        "filename": "1000097559.jpg",
        "contentType": "image/jpeg",
        "size": 785564,
        "path": "1765291743738-pnz68.jpg"
      }
    ],
    "status": "resolved",
    "priority": "normal",
    "createdAt": "2025-12-09T14:49:04.013Z",
    "updatedAt": "2025-12-10T09:54:32.792Z",
    "comments": [
      {
        "_id": "693847d641b5acfe083f47e0",
        "role": "admin",
        "message": "Your balance issue has been resolved.",
        "attachments": [],
        "createdAt": "2025-12-09T16:01:26.083Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "69209c5205fe093807dae1be",
    "username": "dolon01",
    "userEmail": "mrahman17529@gmail.com",
    "title": "Reward Claim problem ",
    "details": "Dear admin,\r\nI can't claim my reward from the website. It sign's me out during the final 7 steps verification process. I use my password properly. Please check and do the needful.\r\nThank you",
    "attachments": [],
    "status": "open",
    "priority": "high",
    "createdAt": "2025-11-21T17:07:30.792Z",
    "updatedAt": "2025-11-24T06:30:28.007Z",
    "comments": [
      {
        "_id": "6920a9295ea200cd3a1d5775",
        "role": "admin",
        "message": "Can you tell us whats it showing on your end?",
        "attachments": [],
        "createdAt": "2025-11-21T18:02:17.411Z"
      },
      {
        "_id": "6922847ac16dd38563289056",
        "role": "user",
        "message": "Last 7 step verifying not complet. When 2 step complet than a massage come.\r\nSession Expired\r\nYour session has expired for security resaons. Please sign in again.",
        "attachments": [],
        "createdAt": "2025-11-23T03:50:18.968Z"
      },
      {
        "_id": "6922869413c10147945871fe",
        "role": "admin",
        "message": "Yes, that's good for security. There's 24 24-hour limit, then you will automatically be logged out from the system. SO log in back and try again. After that, if you face any more problem, let us know.",
        "attachments": [],
        "createdAt": "2025-11-23T03:59:16.341Z"
      },
      {
        "_id": "6923fa73357f014c3754c96b",
        "role": "user",
        "message": "No solve my Reward Claim. Same problem are showing.",
        "attachments": [],
        "createdAt": "2025-11-24T06:25:55.793Z"
      },
      {
        "_id": "6923fb84e9098e61df81c241",
        "role": "admin",
        "message": "We checked your log, and we just found out a total of 18 times you tried to claim with the wrong password.",
        "attachments": [],
        "createdAt": "2025-11-24T06:30:28.007Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "691aed2199e3ad1a1b17768f",
    "username": "testusername",
    "userEmail": "yelok70972@canvect.com",
    "title": "Consequatur Nam volu",
    "details": "Vel perspiciatis ne",
    "attachments": [
      {
        "filename": "image.php",
        "contentType": "application/octet-stream",
        "size": 1451,
        "path": "1763372321084-lwndpw.php"
      }
    ],
    "status": "closed",
    "priority": "normal",
    "createdAt": "2025-11-17T09:38:41.351Z",
    "updatedAt": "2025-11-18T04:42:40.092Z",
    "comments": [],
    "assignedTo": null
  },
  {
    "_id": "691e8a0705fe093807daade9",
    "username": "fakhrulsakib",
    "userEmail": "fakhrulsakib92@gmail.com",
    "title": "Purchased NTE before liquidation Not found yeat",
    "details": "dear sir,\r\ni purchaaed Nte before liquidation to buy a node.but i don't get my nte back.so please solve it.first.",
    "attachments": [],
    "status": "resolved",
    "priority": "urgent",
    "createdAt": "2025-11-20T03:24:55.460Z",
    "updatedAt": "2025-12-07T17:14:32.700Z",
    "comments": [
      {
        "_id": "6920a8dd5ea200cd3a1d5773",
        "role": "admin",
        "message": "Did you send us the valid transaction hash from BSCScan? If not, please provide us here.",
        "attachments": [],
        "createdAt": "2025-11-21T18:01:01.440Z"
      },
      {
        "_id": "6920bbb305fe093807dae26c",
        "role": "user",
        "message": "1.0x8a350abbf75790a8b0978e8b675eaced12db914225c897c2e47d40bc85a60a83\r\n2.0xec47f0894f69c57205a9b940d1b09243b8629904a9f648c4cdf5523b67049214\r\n3.0x17f13695b63ff9a003f026dbccd230e51fcdf1b30d46ac0e864f3cdef9b2f7de\r\n4.0x51254275a97dbac067f9904626d816e34f68c5e46ac7686a26c3597f23df4f84\r\n5.0x5c31bba5bd86f0bbce456e7a16b20b05307315c37cff6086e3e626ff9a56751a\r\n6.0xff5f96645eb37adb062b9cb4829fb3bbd0b9703afe7cc97c42bdb57ea763d40d\r\n7.0x611d168991088a43a9104270b2154d28a51a32e5e49543df95b34e5c079bb320\r\nThere have also some txn hash that i didn't give.\r\nso please solve it.",
        "attachments": [],
        "createdAt": "2025-11-21T19:21:23.887Z"
      },
      {
        "_id": "692135340bc9942e1e3fdd8c",
        "role": "admin",
        "message": "Please give us the exact one that you used when you purchased the Node",
        "attachments": [],
        "createdAt": "2025-11-22T03:59:48.115Z"
      },
      {
        "_id": "6921bc6bc16dd38563286d30",
        "role": "user",
        "message": "I didn't buy any of your node.i just bought a small amount. presarve it because i was not capable to buy a node at a time as i want to buy an elite node.\r\nWhat the fuck are you talking about? okay let it go.I didn't buy a single node. so what? all 473 holders bought your node? there were no treaders?Your replay  have a lil bit responsibility? didn't you get profit while i bought almost 2k dollar nte? How could you say that?It was you or your team who did that liquidation. or let that happened. not me or us.You have done enough fault.not me.Back my token or equivalent usdt back and go fuck yourself. Rabbish.",
        "attachments": [],
        "createdAt": "2025-11-22T13:36:43.682Z"
      },
      {
        "_id": "6921dbca2002cacf7f4483c3",
        "role": "admin",
        "message": "Sir, please first know what your problem is, otherwise we cant help you.",
        "attachments": [],
        "createdAt": "2025-11-22T15:50:34.085Z"
      },
      {
        "_id": "6921ddbfc16dd38563286eba",
        "role": "user",
        "message": "so please make me clear what my problem is?and what should you do?",
        "attachments": [],
        "createdAt": "2025-11-22T15:58:55.663Z"
      },
      {
        "_id": "6921e2032002cacf7f4483e4",
        "role": "admin",
        "message": "You had an issue with Meta Pulse purchase if I am correct, but you couldn't show us your transaction hash with BSCScan for that transaction. So please send us the valid transaction hash for that specific purchase, this is blockchain; no one can deny if you really paid.",
        "attachments": [],
        "createdAt": "2025-11-22T16:17:07.861Z"
      },
      {
        "_id": "6921e5e0c16dd38563286f01",
        "role": "user",
        "message": "okay.this is the reason?? if that's the reason i will fulfill itvrighy now.but after that when i will get my token? how many tokens i should pay about meta pulse?you said most probably 41 thowsand aomething.and from which woallet? other wallet will be supported?",
        "attachments": [],
        "createdAt": "2025-11-22T16:33:36.747Z"
      },
      {
        "_id": "6921e87a2002cacf7f4483f7",
        "role": "admin",
        "message": "The system says 3 days, but we have given you many times 3-day period, more than 15 days. Now you have to send us the transaction hash only. Nothing else. No need to send any new payments.",
        "attachments": [],
        "createdAt": "2025-11-22T16:44:42.649Z"
      },
      {
        "_id": "6921eec3c16dd38563286f65",
        "role": "user",
        "message": "make me clear please. you gave me 3 days.okay fine.when i want transfer that amount you almost died.so what should i do?which txn hash?  make mw clear bro.",
        "attachments": [],
        "createdAt": "2025-11-22T17:11:31.258Z"
      },
      {
        "_id": "692206412002cacf7f448441",
        "role": "admin",
        "message": "We sent you multiple emails",
        "attachments": [],
        "createdAt": "2025-11-22T18:51:45.211Z"
      },
      {
        "_id": "6923186b357f014c3754a572",
        "role": "user",
        "message": "Dear Sir\r\nI have Paid exact amount as you told me about meta pulse issue.Please Solve my all problems about meta pulse and lost NTE issues immediately.and request you to forget my mis behaviour also.\r\nhear is the txn hash below.\r\n\r\n0x3fc4c5cf6558b34875ea01f8a74950eb2e4ba7ba30f9a5d1bd88351067c2e4b0",
        "attachments": [],
        "createdAt": "2025-11-23T14:21:31.887Z"
      },
      {
        "_id": "692334478779f01a76b8c6f2",
        "role": "admin",
        "message": "Please try to understand. As I mentioned before, there is no need to send any new payments because the transaction window has already closed. After that time, your node is automatically disabled.\r\n\r\nInstead of providing us with your previous transaction, you made a new transfer. The current NTE price is very different from the previous NTE price, which is causing complications.\r\n\r\nSince you already submitted a new transaction, I am forwarding this issue to the Administration team. You will hear from us within 24 hours.\r\n\r\nThank you.",
        "attachments": [],
        "createdAt": "2025-11-23T16:20:23.685Z"
      },
      {
        "_id": "6923f19fe9098e61df81c20d",
        "role": "admin",
        "message": "1) Do you have any NTE of our previous contact on this wallet = 0xf141bD8Acc120AeBDf8A6783de801bC114aef3b2\r\n2) I don't see you had any balance in 2025-10-28, you transferred all, this is your transaction history = https://bscscan.com/token/0x2bf13d12466f687d34d9e2832aaed67ca859a648?a=0xf141bd8acc120aebdf8a6783de801bc114aef3b2\r\n\r\nPlease give us exact information about this",
        "attachments": [],
        "createdAt": "2025-11-24T05:48:15.469Z"
      },
      {
        "_id": "6927e2e5b5f95a48936f17f7",
        "role": "admin",
        "message": "We are waiting for your response to move to the next step.",
        "attachments": [],
        "createdAt": "2025-11-27T05:34:29.309Z"
      },
      {
        "_id": "6927e4b9357f014c37553ec6",
        "role": "user",
        "message": "most probably no nte.when. that amount was transfared to another wallet where some of your old nte existed.so?\r\nwhy you guys didn't solve my problem yeat?",
        "attachments": [],
        "createdAt": "2025-11-27T05:42:17.008Z"
      },
      {
        "_id": "6927e644b5f95a48936f1808",
        "role": "admin",
        "message": "So you are telling us that you didn't had any NTE when you tried to purchase that Meta pulse and you knew about it. Because you just told that you moved all the NTE to another wallet. So how are you telling us for the last 1 month that - your token was deducted but you didn't get any Meta Pulse?\r\nPlease confirm that.",
        "attachments": [],
        "createdAt": "2025-11-27T05:48:52.614Z"
      },
      {
        "_id": "6927efe1357f014c37553f13",
        "role": "user",
        "message": "When i said that? if i didn't have any nte why i wanted to buy meta pulse nod?Did you announce some thing like that? Those who have no nte might buy meta pulse free of cost?You guys did rubbish  that time to till now.I paid your desired nte equevalent to 400 usdt.you got thay amount and issued a meta nod to me.Then your system received just simulation nothing else.that s your fault not mine.After that i said nothing and wrote to you avout that.At the same time you guys hacked amd my 3000 usdt gone.Nevertheless you ask me when,where,how,...\r\nyou muat be flexibled as you couldn't effort to supporrt your  token holder swho invested to your project.I BELIEVED YOU.That's why eventhough after hacked  i knocked you and paid my debth.At the same time you are doing the same nesty thing.\r\nshme on you.",
        "attachments": [],
        "createdAt": "2025-11-27T06:29:53.938Z"
      },
      {
        "_id": "6927f1a0b5f95a48936f1827",
        "role": "admin",
        "message": "As we mentioned before, this is a blockchain system. No one can hack accounts or take someone else’s tokens. All transaction history is public, and everyone can view one another’s activity.\r\n\r\nWhen you purchased Meta Pulse, we experienced a system error and emailed you within three days. We also gave you multiple extensions — 3 days × 5 times, totaling almost 15 days — but we did not receive the proper details from you. Now the NTE price has changed and is no longer the same as before, so the previous payment amount is no longer valid.\r\n\r\nYou have two options:\r\n1) We can activate your account and pause your claims until you have earned enough tokens through your daily income to make the payment.\r\n2) You can send tokens now to match the current price.\r\n\r\nThank you for understanding",
        "attachments": [],
        "createdAt": "2025-11-27T06:37:20.614Z"
      },
      {
        "_id": "6927f4c7357f014c37553f4b",
        "role": "user",
        "message": "you had given me 3 days.i wanted to give you.why dindnt i find you?where had you gone on scheduled time?you existed? is that my fault?you did every fault.every single fucking fault and now come to justify??As per I know this project holders belong  self esteem. and that's why we build a community to inform our sarroundings.But your reply proven irresponsiblity.I don't want your any conditions. Now listen either you unlock my wallet or transfer back my all token.I paid my debth without no question.so should pay your debth to me and all token holders right now.okay?",
        "attachments": [],
        "createdAt": "2025-11-27T06:50:47.540Z"
      },
      {
        "_id": "6927fc8cb5f95a48936f1873",
        "role": "admin",
        "message": "We understand that you are frustrated, and we are not ignoring your concerns. Our goal is to help you resolve this issue correctly, but we can only do that with clear and verified information.\r\n\r\nTo move forward, we need to clarify one point:\r\n\r\nDid your NTE balance actually decrease at the time you attempted to purchase the Meta Pulse node?\r\nAccording to the blockchain history we reviewed earlier, there was no NTE in the wallet you used at that moment, which means no deduction was recorded for that purchase.\r\n\r\nBecause this is a blockchain-based system, we can only proceed based on verifiable transactions. Nothing can be added, removed, or changed without a trace.\r\n\r\nOnce you confirm this point, we will take your case to the next administrative step so it can be handled properly.\r\n\r\nWe are here to help, and we want to resolve this, but we must follow the correct process to protect both you and the system.\r\n\r\nThank you for your cooperation.",
        "attachments": [],
        "createdAt": "2025-11-27T07:23:56.644Z"
      },
      {
        "_id": "692c3fe53c22827cf36a61bb",
        "role": "user",
        "message": "I put your desired NTE that time and press enter to purchase meta node.then node was confirmed and you congratulated me.To ensure that i checked my nte wallet and found a meta node issued by you.2/3 hours After buying i found that my wallet s NTE deducted a little bit amount  most probably fees,taxes.and rest  amount  remaining. i was a lil bit scared.then tried one or two times to send in another wallet where i had mor nte. but thet time transaction not confirmed.After that i found some nte added to my another wallet.that was the fact.",
        "attachments": [],
        "createdAt": "2025-11-30T13:00:21.692Z"
      },
      {
        "_id": "693114341dde54e3800b2384",
        "role": "admin",
        "message": "Sorry for the long wait — we were in a meeting with the admin team. We’ve reviewed everything and confirmed that the issue was on our side. We sincerely apologize for the inconvenience this caused.\r\n\r\nTo make up for the trouble, we’re waiving a portion of the fees for you. Currently, your Meta Pulse balance should be 126,469.33302 NTE, while you sent 41,254.65943679691 NTE, which is about a 3:1 difference.\r\n\r\nOur offer is:\r\nIf you pay 20,000 NTE more, we will instantly activate your Meta Pulse, and the rest of the required amount will be covered by us as part of our apology.\r\n\r\nAs an apology, we will cover the remaining ~65,214.67358 NTE for you.\r\n\r\nPlease let us know if you’d like to proceed.",
        "attachments": [],
        "createdAt": "2025-12-04T04:55:16.421Z"
      },
      {
        "_id": "69311b802e546d144861a9b2",
        "role": "user",
        "message": "Okay.Thanks a lot for your reconsideration.Please give me an address. Let me transfer your desired NTE.",
        "attachments": [],
        "createdAt": "2025-12-04T05:26:24.328Z"
      },
      {
        "_id": "69314c241dde54e3800b2431",
        "role": "admin",
        "message": "Please send the amount to the same wallet you used previously and provide the transaction hash. Once we confirm the hash, we will get back to you within 3–7 business days regarding the issue, as we need to coordinate with the admin to resolve it.",
        "attachments": [],
        "createdAt": "2025-12-04T08:53:56.507Z"
      },
      {
        "_id": "69314de12e546d144861ab34",
        "role": "user",
        "message": "okay.I will send the transaction hash.I want to inform you that after sending transaction hash please solve it as early as possible because under this ids reffarel a core node and an elite node will be purchesed.\r\nThank you",
        "attachments": [],
        "createdAt": "2025-12-04T09:01:21.233Z"
      },
      {
        "_id": "69314ea31dde54e3800b243d",
        "role": "admin",
        "message": "We will try our best to solve this problem as soon as possible.",
        "attachments": [],
        "createdAt": "2025-12-04T09:04:35.209Z"
      },
      {
        "_id": "693196e1a357fedd70db3148",
        "role": "user",
        "message": "Dear Sir\r\n0xe861c2a7897989bb46ba85a646d94d97e7616a9f52702215474c2a7fea82ec80\r\n\r\ntransaction hash.please solve my problem fast.\r\nThank you.",
        "attachments": [],
        "createdAt": "2025-12-04T14:12:49.982Z"
      },
      {
        "_id": "6932985a95d0e54e325023df",
        "role": "admin",
        "message": "Your node is fully active right now. And we did a full reset of your account, and you can continue claiming the bonus from tomorrow in your timezone.",
        "attachments": [],
        "createdAt": "2025-12-05T08:31:22.256Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "6919a0c199e3ad1a1b174c69",
    "username": "sonyta93",
    "userEmail": "sonyta93@live.com",
    "title": "Purchase issu",
    "details": "0x8945bde4744d1a31320b6c360aa45da6801fdecc833f1d0d722311c8c0d252f7\r\nI have bought Elite my tokens Are deducted already \r\nBut i haven't receive yet Elite. Please check and resolve it \r\nThank u .",
    "attachments": [
      {
        "filename": "IMG-20251116-WA0004.jpg",
        "contentType": "image/jpeg",
        "size": 214700,
        "path": "1763287233080-caqtns.jpg"
      },
      {
        "filename": "IMG-20251116-WA0003.jpg",
        "contentType": "image/jpeg",
        "size": 248483,
        "path": "1763287233081-3z65bv.jpg"
      },
      {
        "filename": "IMG-20251116-WA0005.jpg",
        "contentType": "image/jpeg",
        "size": 163127,
        "path": "1763287233081-rekbq4.jpg"
      }
    ],
    "status": "resolved",
    "priority": "urgent",
    "createdAt": "2025-11-16T10:00:33.348Z",
    "updatedAt": "2025-11-16T10:38:53.520Z",
    "comments": [
      {
        "_id": "6919a21a99e3ad1a1b174c77",
        "role": "admin",
        "message": "For Purchase / Node-Stake Issues\r\n\r\nIf your issue is related to node or staking purchases, use the red\r\n“Report Issue” red color button located on the corner of the Nodes/Stakes page.\r\n\r\nFill in the required information and click submit.\r\n\r\nTrack the progress of your report here:\r\nhttps://node-meta.com/dashboard/purchase-problem-reports",
        "attachments": [],
        "createdAt": "2025-11-16T10:06:18.483Z"
      },
      {
        "_id": "6919a5c699e3ad1a1b174cb1",
        "role": "user",
        "message": "Hello",
        "attachments": [],
        "createdAt": "2025-11-16T10:21:58.390Z"
      },
      {
        "_id": "6919a6463e42bf6ead8f9ca9",
        "role": "admin",
        "message": "Go to the Stakes page, and then you will see a red button in the top right corner. Click that button, then provide the information like= transaction hash, reason, etc.",
        "attachments": [],
        "createdAt": "2025-11-16T10:24:06.953Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "692163e705fe093807db0578",
    "username": "lutfor35",
    "userEmail": "mohdlutfor.r@gmail.com",
    "title": "Report purchase problem issues ",
    "details": "I try to purchase Core node, but I try two times system showing error couldn't purchase, but My NTE token was deducted from my wallet.\r\nPlease help to reverse the deducted NTE in my wallet.",
    "attachments": [
      {
        "filename": "1000327344.jpg",
        "contentType": "image/jpeg",
        "size": 305474,
        "path": "1763795942889-h3t44.jpg"
      },
      {
        "filename": "1000327343.jpg",
        "contentType": "image/jpeg",
        "size": 305032,
        "path": "1763795942889-sys6o.jpg"
      }
    ],
    "status": "resolved",
    "priority": "urgent",
    "createdAt": "2025-11-22T07:19:03.157Z",
    "updatedAt": "2026-01-10T12:16:02.757Z",
    "comments": [
      {
        "_id": "692164f10bc9942e1e3fdfda",
        "role": "admin",
        "message": "Always log out and login back each time you do any transaction. If your token really deducted then send a report on the purchase report, located in the corner of the Nodes page, Its a red button.",
        "attachments": [],
        "createdAt": "2025-11-22T07:23:29.275Z"
      },
      {
        "_id": "6921678705fe093807db05b0",
        "role": "user",
        "message": "Yes My NTE was deducted from my wallet, please help to refund",
        "attachments": [],
        "createdAt": "2025-11-22T07:34:31.351Z"
      },
      {
        "_id": "69216aaf0bc9942e1e3fdffe",
        "role": "admin",
        "message": "You want a refund or want to buy a node?",
        "attachments": [],
        "createdAt": "2025-11-22T07:47:59.628Z"
      },
      {
        "_id": "69216e3f05fe093807db062a",
        "role": "user",
        "message": "I want to buy a core node",
        "attachments": [],
        "createdAt": "2025-11-22T08:03:11.365Z"
      },
      {
        "_id": "6921d9952002cacf7f4483c2",
        "role": "admin",
        "message": "Then send a report on the purchase report, located in the corner of the Nodes page, Its a red button.",
        "attachments": [],
        "createdAt": "2025-11-22T15:41:09.476Z"
      },
      {
        "_id": "6921dc63c16dd38563286ea3",
        "role": "user",
        "message": "Ok just now I submitted the issue for purchase report, please help to confirm that my NTE is safe.",
        "attachments": [],
        "createdAt": "2025-11-22T15:53:07.679Z"
      },
      {
        "_id": "6921e1592002cacf7f4483df",
        "role": "admin",
        "message": "Accepted",
        "attachments": [],
        "createdAt": "2025-11-22T16:14:17.866Z"
      },
      {
        "_id": "6921e2bbc16dd38563286ee5",
        "role": "user",
        "message": "Thanks, core node is successfully credited to my account. Thanks team for your cordial support, My investment will be continue with Node meta.",
        "attachments": [],
        "createdAt": "2025-11-22T16:20:11.948Z"
      },
      {
        "_id": "6921e3442002cacf7f4483e6",
        "role": "admin",
        "message": "Thank you for being so patient.",
        "attachments": [],
        "createdAt": "2025-11-22T16:22:28.411Z"
      },
      {
        "role": "admin",
        "message": "test",
        "attachments": [],
        "createdAt": "2026-01-10T12:16:02.753Z",
        "_id": "69624302fb0447b347c53deb"
      }
    ],
    "assignedTo": null,
    "__v": 1
  },
  {
    "_id": "693fe98accd50aec5e9a27da",
    "username": "hamid123",
    "userEmail": "ongeekar71@gmail.com",
    "title": "I cannot claim for balance required ",
    "details": "I cannot clam today for balance required.  So please solve this problem as soon as possible. ",
    "attachments": [
      {
        "filename": "1000098020.jpg",
        "contentType": "image/jpeg",
        "size": 823231,
        "path": "1765796234027-g8eung.jpg"
      }
    ],
    "status": "open",
    "priority": "normal",
    "createdAt": "2025-12-15T10:57:14.303Z",
    "updatedAt": "2025-12-15T11:16:10.066Z",
    "comments": [
      {
        "_id": "693fe9e00a00d6fa3adf76e7",
        "role": "admin",
        "message": "Please try again. We solved your issue with the balance.",
        "attachments": [],
        "createdAt": "2025-12-15T10:58:40.333Z"
      },
      {
        "_id": "693fed81ccd50aec5e9a2815",
        "role": "user",
        "message": "Not solve yet.  please solve this",
        "attachments": [],
        "createdAt": "2025-12-15T11:14:09.985Z"
      },
      {
        "_id": "693fedfa0a00d6fa3adf76fc",
        "role": "admin",
        "message": "Please do a refresh, and try again",
        "attachments": [],
        "createdAt": "2025-12-15T11:16:10.066Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "694247b321a847201185cabd",
    "username": "rose1122",
    "userEmail": "nodemeta250925@gmail.com",
    "title": "Referal bonus ",
    "details": "The referral commission that used to come to my business center every day has stopped coming since December 13th. Please provide a solution for this.",
    "attachments": [],
    "status": "open",
    "priority": "normal",
    "createdAt": "2025-12-17T06:03:31.375Z",
    "updatedAt": "2025-12-17T06:05:16.451Z",
    "comments": [
      {
        "_id": "6942481ca338e4c60cd3fb28",
        "role": "admin",
        "message": "Please give us more details regarding which referral, like username, nodes, and staking.",
        "attachments": [],
        "createdAt": "2025-12-17T06:05:16.451Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "69443ea5af0954c8c7f3d8df",
    "username": "nurulnte",
    "userEmail": "nab68848@gmail.com",
    "title": "100 k Bronze staking problem",
    "details": "10 minutes ago ,  I have tried to stake 100 k Nte for 1 year . Although 100 k Nte have been deducted from my wallet balance but the 100 k Bronze staking package has not activated yet. \r\nId: nurulnte \r\nTransaction hash: 0x3ad070a0c474a159a084a875a2e4aade40c27e5aeced0e75a9002d41e50a2ec2",
    "attachments": [],
    "status": "open",
    "priority": "high",
    "createdAt": "2025-12-18T17:49:25.646Z",
    "updatedAt": "2025-12-18T17:56:45.744Z",
    "comments": [
      {
        "_id": "6944405dfa0dab8e0f2cfe51",
        "role": "admin",
        "message": "Please submit a report from the staking page corner red button. We will check as soon as possible after you submit the report.",
        "attachments": [],
        "createdAt": "2025-12-18T17:56:45.743Z"
      }
    ],
    "assignedTo": null
  },
  {
    "_id": "695f3e8e3ab373423bf12492",
    "username": "alex",
    "userEmail": "lazyfeeunofficial@gmail.com",
    "title": "test",
    "details": "hello",
    "status": "closed",
    "priority": "high",
    "attachments": [
      {
        "filename": "Screenshot (1).png",
        "path": "/uploads/problem-reports/report_1767849614547_i9vnna3oenh.png",
        "contentType": "image/png",
        "size": 297736
      }
    ],
    "comments": [
      {
        "role": "admin",
        "message": "hi",
        "attachments": [],
        "createdAt": "2026-01-10T12:16:17.251Z",
        "_id": "69624311fb0447b347c53df4"
      }
    ],
    "assignedTo": null,
    "createdAt": "2026-01-08T05:20:14.554Z",
    "updatedAt": "2026-01-10T12:16:43.118Z",
    "__v": 1
  }
]