[
  {
    "_id": "68e0aa4b35f9f5b4a2fe4aa3",
    "userId": "9DB8F0EA",
    "username": "astha01",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-04T05:02:03.490Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-04T05:02:17.952Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759554137952_ih88rz67r"
      },
      {
        "type": "ai",
        "content": "Hi there! How can I help you today?\n",
        "timestamp": "2025-10-04T05:02:18.688Z",
        "sender": "AI Assistant",
        "id": "msg_1759554138688_fm3s7hbjf"
      },
      {
        "type": "user",
        "content": "Why?",
        "timestamp": "2025-10-04T05:02:48.196Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759554168196_dltavustz"
      },
      {
        "type": "ai",
        "content": "Can you please clarify what you are asking about? I need more context to assist you.\n",
        "timestamp": "2025-10-04T05:02:49.070Z",
        "sender": "AI Assistant",
        "id": "msg_1759554169070_78x9g3ctv"
      },
      {
        "type": "user",
        "content": "Withdrawal already in progress, why?",
        "timestamp": "2025-10-04T05:03:04.602Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759554184602_47autmx8d"
      },
      {
        "type": "ai",
        "content": "Your earnings are automatically sent to your connected wallet after each sale. If you see \"Withdrawal already in progress,\" check your wallet's transaction history, or view your transaction history in the 'My Account' section.\n",
        "timestamp": "2025-10-04T05:03:05.787Z",
        "sender": "AI Assistant",
        "id": "msg_1759554185787_q6ahw1pky"
      },
      {
        "type": "user",
        "content": "Clam problem",
        "timestamp": "2025-10-04T05:03:41.483Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759554221483_urb5vuhi5"
      },
      {
        "type": "ai",
        "content": "Can you describe the \"Clam problem\" you are experiencing so I can assist you?\n",
        "timestamp": "2025-10-04T05:03:43.009Z",
        "sender": "AI Assistant",
        "id": "msg_1759554223009_4kyfkkruu"
      },
      {
        "type": "user",
        "content": "check my photo ",
        "timestamp": "2025-10-04T05:05:47.196Z",
        "sender": "astha01",
        "attachments": [
          {
            "filename": "1759554347171-215266204-0-Screenshot_20251004-100623_Chrome.jpg",
            "originalname": "Screenshot_20251004-100623_Chrome.jpg",
            "mimetype": "image/jpeg",
            "size": 510541,
            "path": "support_attachments/1759554347171-215266204-0-Screenshot_20251004-100623_Chrome.jpg"
          }
        ],
        "id": "msg_1759554347196_h2cgoza60"
      },
      {
        "type": "ai",
        "content": "I am unable to view or analyze any photos. Please describe the issue you are experiencing in detail.\n",
        "timestamp": "2025-10-04T05:05:48.189Z",
        "sender": "AI Assistant",
        "id": "msg_1759554348189_267m6as8w"
      },
      {
        "type": "user",
        "content": "I have clumped from the note meta account but that is not,If you write withdrawal already prograss",
        "timestamp": "2025-10-04T05:09:43.874Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759554583874_apd6jnsxe"
      },
      {
        "type": "ai",
        "content": "I understand you've withdrawn from your NodeMeta account and see a \"Withdrawal already in progress\" message. Please check your wallet's transaction history, or view your transaction history in the 'My Account' section to confirm the transaction.\n",
        "timestamp": "2025-10-04T05:09:44.942Z",
        "sender": "AI Assistant",
        "id": "msg_1759554584942_xvpvfr9kz"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-04T17:49:34.853Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759600174853_ozxuofjws"
      },
      {
        "type": "ai",
        "content": "Hello! How can I assist you today?\n",
        "timestamp": "2025-10-04T17:49:35.679Z",
        "sender": "AI Assistant",
        "id": "msg_1759600175679_3d585d9xe"
      },
      {
        "type": "user",
        "content": "NTE Will this coin be a list of exchanger this month?",
        "timestamp": "2025-10-04T17:50:54.513Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759600254513_ex2o0kqnh"
      },
      {
        "type": "ai",
        "content": "We don't have a specific date to announce, but we are actively working on listing NTE on more exchanges. Keep an eye on our official announcements for updates.\n",
        "timestamp": "2025-10-04T17:50:55.397Z",
        "sender": "AI Assistant",
        "id": "msg_1759600255397_01qzutdzq"
      },
      {
        "type": "user",
        "content": "send me official link ",
        "timestamp": "2025-10-04T17:51:44.220Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759600304220_ivwftce69"
      },
      {
        "type": "ai",
        "content": "Here's our official website: http://node-meta.com/\n",
        "timestamp": "2025-10-04T17:51:45.563Z",
        "sender": "AI Assistant",
        "id": "msg_1759600305563_fib0o8p48"
      },
      {
        "type": "user",
        "content": "official announcement link",
        "timestamp": "2025-10-04T17:52:16.964Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759600336964_5xzhxvvzb"
      },
      {
        "type": "ai",
        "content": "Please monitor the official NodeMeta website for announcements: http://node-meta.com/\n",
        "timestamp": "2025-10-04T17:52:17.764Z",
        "sender": "AI Assistant",
        "id": "msg_1759600337764_es39t2nho"
      },
      {
        "type": "user",
        "content": "Is it a decentalize project?",
        "timestamp": "2025-10-04T17:53:07.075Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759600387075_973rdwy5s"
      },
      {
        "type": "ai",
        "content": "Yes, NodeMeta incorporates decentralized solutions within its platform. We offer DeFi solutions and Web3 integration, among other services.\n",
        "timestamp": "2025-10-04T17:53:07.969Z",
        "sender": "AI Assistant",
        "id": "msg_1759600387969_3i7t4s4f6"
      },
      {
        "type": "user",
        "content": "rank detail please ",
        "timestamp": "2025-10-04T17:53:41.898Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759600421898_mi35x8sps"
      },
      {
        "type": "ai",
        "content": "Can you please clarify what you mean by \"rank detail\"? I need more information to assist you.\n",
        "timestamp": "2025-10-04T17:53:42.846Z",
        "sender": "AI Assistant",
        "id": "msg_1759600422846_28io1evlu"
      },
      {
        "type": "user",
        "content": "Yes",
        "timestamp": "2025-10-04T17:53:53.426Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759600433426_g89o0iefl"
      },
      {
        "type": "ai",
        "content": "Could you please provide more context? I need more information to understand what you are asking about.\n",
        "timestamp": "2025-10-04T17:53:54.293Z",
        "sender": "AI Assistant",
        "id": "msg_1759600434293_5z4fbhpjd"
      },
      {
        "type": "user",
        "content": "why liquidity  lock red? ",
        "timestamp": "2025-10-04T18:03:51.279Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759601031280_cvjpkyz9e"
      },
      {
        "type": "ai",
        "content": "I am unable to analyze why the liquidity lock is red at this time. Please provide more details about the liquidity pool and where you are seeing this status.\n",
        "timestamp": "2025-10-04T18:03:52.566Z",
        "sender": "AI Assistant",
        "id": "msg_1759601032566_mikd6vhw3"
      },
      {
        "type": "user",
        "content": "Mexc dex",
        "timestamp": "2025-10-04T18:05:10.053Z",
        "sender": "astha01",
        "attachments": [],
        "id": "msg_1759601110053_95nr0ob51"
      },
      {
        "type": "ai",
        "content": "NodeMeta is actively working to list NTE on more exchanges. Keep an eye on our official announcements on http://node-meta.com/ for updates regarding MEXC or other platforms.\n",
        "timestamp": "2025-10-04T18:05:11.800Z",
        "sender": "AI Assistant",
        "id": "msg_1759601111800_dz9yyf59m"
      }
    ],
    "createdAt": "2025-10-04T05:02:03.490Z",
    "updatedAt": "2025-10-04T18:05:11.800Z"
  },
  {
    "_id": "68df80b235f9f5b4a2fe4a9d",
    "userId": "E1A9F74B",
    "username": "sarwar01",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-03T07:52:18.374Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "why i cant withdraw core node bonus ",
        "timestamp": "2025-10-03T07:53:24.513Z",
        "sender": "sarwar01",
        "attachments": [],
        "id": "msg_1759478004513_1wx993eem"
      },
      {
        "type": "ai",
        "content": "Please provide more details about the issue you're experiencing when withdrawing your Core Node bonus. This will help me understand the problem and provide a relevant solution.\n",
        "timestamp": "2025-10-03T07:53:25.497Z",
        "sender": "AI Assistant",
        "id": "msg_1759478005497_qu6vzd6d6"
      },
      {
        "type": "user",
        "content": "showing withdrawal in progress ",
        "timestamp": "2025-10-03T07:54:01.377Z",
        "sender": "sarwar01",
        "attachments": [],
        "id": "msg_1759478041377_gq37g0vpq"
      },
      {
        "type": "ai",
        "content": "Your withdrawal is showing as \"in progress.\" Please check your connected wallet for the transaction, and allow some time for processing due to potential network congestion.\n",
        "timestamp": "2025-10-03T07:54:02.478Z",
        "sender": "AI Assistant",
        "id": "msg_1759478042478_mqudeqqcf"
      },
      {
        "type": "user",
        "content": "i can add a image will you please check ",
        "timestamp": "2025-10-03T07:54:42.417Z",
        "sender": "sarwar01",
        "attachments": [],
        "id": "msg_1759478082417_sj6dodt8s"
      },
      {
        "type": "ai",
        "content": "I am unable to view images. Please describe the issue you are seeing, and I'll do my best to assist.\n",
        "timestamp": "2025-10-03T07:54:43.313Z",
        "sender": "AI Assistant",
        "id": "msg_1759478083313_qcksbp9ve"
      },
      {
        "type": "user",
        "content": "tell me about the rank in node meta",
        "timestamp": "2025-10-03T07:55:14.726Z",
        "sender": "sarwar01",
        "attachments": [],
        "id": "msg_1759478114726_x14ji1358"
      },
      {
        "type": "ai",
        "content": "NodeMeta offers different node ranks like Core and Elite. Each rank provides different benefits and requires a separate purchase.\n",
        "timestamp": "2025-10-03T07:55:15.664Z",
        "sender": "AI Assistant",
        "id": "msg_1759478115664_qmpq5yf7q"
      },
      {
        "type": "user",
        "content": "how many lvl rank in node meta have?",
        "timestamp": "2025-10-03T07:55:52.676Z",
        "sender": "sarwar01",
        "attachments": [],
        "id": "msg_1759478152676_w217tp6g0"
      },
      {
        "type": "ai",
        "content": "NodeMeta has multiple node ranks, including Core and Elite. Each rank offers unique benefits within the platform.\n",
        "timestamp": "2025-10-03T07:55:53.921Z",
        "sender": "AI Assistant",
        "id": "msg_1759478153921_6bie8y96x"
      }
    ],
    "createdAt": "2025-10-03T07:52:18.375Z",
    "updatedAt": "2025-10-03T07:55:53.921Z"
  },
  {
    "_id": "68fbf1aa9b08bc6412f431f6",
    "userId": "1CD97009",
    "username": "hasan12345",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-24T21:37:46.240Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-24T21:37:46.240Z",
    "updatedAt": "2025-10-24T21:37:46.240Z"
  },
  {
    "_id": "68da58a535f9f5b4a2fe4a95",
    "userId": "39A0E34E",
    "username": "oliver1",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-09-29T10:00:05.020Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "plz tell how much refer commison here",
        "timestamp": "2025-09-29T10:01:00.704Z",
        "sender": "oliver1",
        "attachments": [],
        "id": "msg_1759140060704_qfwzhj78w"
      },
      {
        "type": "ai",
        "content": "Referral commission details can be found in your NodeMeta account dashboard under the \"Referrals\" section. Information includes commission rates, earned commissions, and payout history.\n",
        "timestamp": "2025-09-29T10:01:02.446Z",
        "sender": "AI Assistant",
        "id": "msg_1759140062446_zkncpprm1"
      },
      {
        "type": "user",
        "content": "this is trasted project",
        "timestamp": "2025-09-29T10:02:48.596Z",
        "sender": "oliver1",
        "attachments": [],
        "id": "msg_1759140168596_lq9u8pevg"
      },
      {
        "type": "ai",
        "content": "NodeMeta is committed to building trust through secure, transparent, and decentralized solutions. We prioritize user safety and are continuously improving our platform.\n",
        "timestamp": "2025-09-29T10:02:49.509Z",
        "sender": "AI Assistant",
        "id": "msg_1759140169509_km1xvew9j"
      }
    ],
    "createdAt": "2025-09-29T10:00:05.021Z",
    "updatedAt": "2025-09-29T10:02:49.509Z"
  },
  {
    "_id": "68e681a435f9f5b4a2fe4aa8",
    "userId": "DF4C9E71",
    "username": "saimaelora",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-08T15:22:12.281Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "hi",
        "timestamp": "2025-10-08T15:22:26.738Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759936946738_kyh5dmtv2"
      },
      {
        "type": "ai",
        "content": "Hi there! What can I help you with today?\n",
        "timestamp": "2025-10-08T15:22:27.578Z",
        "sender": "AI Assistant",
        "id": "msg_1759936947578_tnkt6hsh7"
      },
      {
        "type": "user",
        "content": "sir, I reffer,  user id,    Belalismailchy,  wallet address  - ",
        "timestamp": "2025-10-08T15:23:32.855Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759937012855_quw4q8ma6"
      },
      {
        "type": "ai",
        "content": "Understood. How can I help you with the user ID and wallet address you've provided?\n",
        "timestamp": "2025-10-08T15:23:33.774Z",
        "sender": "AI Assistant",
        "id": "msg_1759937013774_9uc86imtf"
      },
      {
        "type": "user",
        "content": "0xbbC18a67ffbBe930AD179B1f3539006E732b7D83",
        "timestamp": "2025-10-08T15:23:40.139Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759937020139_r4t82w57t"
      },
      {
        "type": "ai",
        "content": "What would you like to know or do with the wallet address you provided?\n",
        "timestamp": "2025-10-08T15:23:41.809Z",
        "sender": "AI Assistant",
        "id": "msg_1759937021809_0azqdgdce"
      },
      {
        "type": "user",
        "content": "hash id  0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db",
        "timestamp": "2025-10-08T15:24:25.075Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759937065076_hyn35tw10"
      },
      {
        "type": "ai",
        "content": "How can I help you with this hash ID?\n",
        "timestamp": "2025-10-08T15:24:26.530Z",
        "sender": "AI Assistant",
        "id": "msg_1759937066530_il3rfzmxq"
      },
      {
        "type": "user",
        "content": "purchase  A  node, already. 6 hour has gone, till now not successful   he  disturbed  me, pls  update  the node.",
        "timestamp": "2025-10-08T15:25:54.055Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759937154055_401f4liu2"
      },
      {
        "type": "ai",
        "content": "I understand a node purchase hasn't gone through after 6 hours. Please provide the user's wallet address and transaction hash so we can investigate and manually activate the node if necessary.\n",
        "timestamp": "2025-10-08T15:25:55.505Z",
        "sender": "AI Assistant",
        "id": "msg_1759937155505_t1lgg109g"
      },
      {
        "type": "user",
        "content": "0xbbC18a67ffbBe930AD179B1f3539006E732b7D83",
        "timestamp": "2025-10-08T15:26:33.749Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759937193749_vf46smyxj"
      },
      {
        "type": "ai",
        "content": "Thank you. I have the wallet address. I still need the transaction hash to investigate the node purchase.\n",
        "timestamp": "2025-10-08T15:26:34.763Z",
        "sender": "AI Assistant",
        "id": "msg_1759937194763_v8djp12ni"
      },
      {
        "type": "user",
        "content": "0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db",
        "timestamp": "2025-10-08T15:26:56.699Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759937216699_nby4vp1qy"
      },
      {
        "type": "ai",
        "content": "Thank you, I have the transaction hash. I will investigate the node purchase with the provided wallet address and transaction hash.\n",
        "timestamp": "2025-10-08T15:26:57.749Z",
        "sender": "AI Assistant",
        "id": "msg_1759937217749_vm1zcwkox"
      },
      {
        "type": "user",
        "content": "sir, pls,  update, he disturbed  me more and  more, pls update the node and obloge me.",
        "timestamp": "2025-10-08T15:27:55.989Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759937275989_qn9edfobz"
      },
      {
        "type": "ai",
        "content": "I'm looking into the node purchase with the provided information. I'll update you as soon as possible.\n",
        "timestamp": "2025-10-08T15:27:57.277Z",
        "sender": "AI Assistant",
        "id": "msg_1759937277277_ahiugdjqh"
      },
      {
        "type": "user",
        "content": "have u solved  the node updste probablem?",
        "timestamp": "2025-10-08T17:06:07.273Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759943167273_p1u45l3hq"
      },
      {
        "type": "ai",
        "content": "I'm still investigating the node purchase. Please allow a few more minutes to complete the investigation.\n",
        "timestamp": "2025-10-08T17:06:08.211Z",
        "sender": "AI Assistant",
        "id": "msg_1759943168211_n0y0d4tuh"
      },
      {
        "type": "user",
        "content": "so much late sir,",
        "timestamp": "2025-10-08T17:06:39.171Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759943199171_0tnzs34g5"
      },
      {
        "type": "ai",
        "content": "I understand the delay is frustrating. I am still actively investigating the node purchase and will provide an update as soon as possible.\n",
        "timestamp": "2025-10-08T17:06:40.505Z",
        "sender": "AI Assistant",
        "id": "msg_1759943200505_edpdakq3c"
      },
      {
        "type": "user",
        "content": "he disturbed  me.",
        "timestamp": "2025-10-08T17:06:53.728Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759943213728_w5eqq22ce"
      },
      {
        "type": "ai",
        "content": "I understand your frustration. I'm doing my best to resolve this issue as quickly as possible.\n",
        "timestamp": "2025-10-08T17:06:54.650Z",
        "sender": "AI Assistant",
        "id": "msg_1759943214650_ou6qwckn9"
      },
      {
        "type": "user",
        "content": "sir, this is your  business  issue  in future. ",
        "timestamp": "2025-10-08T17:08:04.673Z",
        "sender": "saimaelora",
        "attachments": [],
        "id": "msg_1759943284673_b0z53b2vm"
      },
      {
        "type": "ai",
        "content": "I understand. I'm actively working to resolve the current node issue and prevent similar problems in the future.\n",
        "timestamp": "2025-10-08T17:08:05.681Z",
        "sender": "AI Assistant",
        "id": "msg_1759943285681_t2we4ccqr"
      }
    ],
    "createdAt": "2025-10-08T15:22:12.281Z",
    "updatedAt": "2025-10-08T17:08:05.681Z"
  },
  {
    "_id": "68ec04df35f9f5b4a2fe4aae",
    "userId": "75052806",
    "username": "maria2609",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-12T19:43:27.605Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "0xc5b38bcc338dbbe1a59005358ad27f0968ab5c4c339eae58eda10441515ba8f3",
        "timestamp": "2025-10-12T19:43:38.918Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760298218918_bi9l3lm3i"
      },
      {
        "type": "ai",
        "content": "I can help you with that transaction hash. What information are you looking for regarding it?\n",
        "timestamp": "2025-10-12T19:43:39.983Z",
        "sender": "AI Assistant",
        "id": "msg_1760298219983_syv0ah5dg"
      },
      {
        "type": "user",
        "content": "This is my transactions hash",
        "timestamp": "2025-10-12T19:43:49.635Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760298229635_5ov1ldu3w"
      },
      {
        "type": "ai",
        "content": "Okay, I understand this transaction hash is yours. What do you want to know or do with it?\n",
        "timestamp": "2025-10-12T19:43:51.149Z",
        "sender": "AI Assistant",
        "id": "msg_1760298231149_frm2ta28g"
      },
      {
        "type": "user",
        "content": "I buy one core node",
        "timestamp": "2025-10-12T19:44:06.454Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760298246454_282kplxtf"
      },
      {
        "type": "ai",
        "content": "Great! Let me know if you have any questions about setting up your Core Node.\n",
        "timestamp": "2025-10-12T19:44:07.423Z",
        "sender": "AI Assistant",
        "id": "msg_1760298247423_84twhrpvf"
      },
      {
        "type": "user",
        "content": "But still not acticated",
        "timestamp": "2025-10-12T19:44:14.763Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760298254763_7sj19ab93"
      },
      {
        "type": "ai",
        "content": "Please provide your wallet address and transaction hash so we can verify and activate your Core Node manually if needed.\n",
        "timestamp": "2025-10-12T19:44:15.801Z",
        "sender": "AI Assistant",
        "id": "msg_1760298255801_j0r98ita5"
      },
      {
        "type": "user",
        "content": "0x56dfa9f1736db9f312da5d03161e34fe1d6e03ee",
        "timestamp": "2025-10-12T19:44:57.085Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760298297085_t2xbtj3qj"
      },
      {
        "type": "ai",
        "content": "Thank you. Please also provide your wallet address so we can verify and activate your Core Node manually if needed.\n",
        "timestamp": "2025-10-12T19:44:57.987Z",
        "sender": "AI Assistant",
        "id": "msg_1760298297987_ge73k081h"
      },
      {
        "type": "user",
        "content": "This is my wallet address ",
        "timestamp": "2025-10-12T19:45:06.094Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760298306094_h28xezb6x"
      },
      {
        "type": "ai",
        "content": "Thank you. Please also provide your transaction hash so we can verify and activate your Core Node manually if needed.\n",
        "timestamp": "2025-10-12T19:45:07.403Z",
        "sender": "AI Assistant",
        "id": "msg_1760298307403_tdf8frye2"
      },
      {
        "type": "user",
        "content": "0xc5b38bcc338dbbe1a59005358ad27f0968ab5c4c339eae58eda10441515ba8f3",
        "timestamp": "2025-10-12T19:45:32.333Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760298332333_mbruji8wj"
      },
      {
        "type": "ai",
        "content": "Thank you. We will look into transaction hash 0xc5b38bcc338dbbe1a59005358ad27f0968ab5c4c339eae58eda10441515ba8f3 and your wallet address 0x56dfa9f1736db9f312da5d03161e34fe1d6e03ee to manually verify and activate your Core Node.\n",
        "timestamp": "2025-10-12T19:45:33.624Z",
        "sender": "AI Assistant",
        "id": "msg_1760298333624_p4mq4ewi6"
      },
      {
        "type": "user",
        "content": "How much time needed for this issue solutuon?",
        "timestamp": "2025-10-12T19:51:06.248Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760298666248_sfwqnnyjv"
      },
      {
        "type": "ai",
        "content": "We are currently investigating. Since no agents are online at the moment, please submit a ticket so we can track this issue.\n",
        "timestamp": "2025-10-12T19:51:07.287Z",
        "sender": "AI Assistant",
        "id": "msg_1760298667287_78aoqq51i"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-12T19:52:58.081Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760298778081_oxgwb9pwl"
      },
      {
        "type": "ai",
        "content": "Hello! How can I assist you today?\n",
        "timestamp": "2025-10-12T19:52:58.939Z",
        "sender": "AI Assistant",
        "id": "msg_1760298778939_514tam1re"
      },
      {
        "type": "user",
        "content": "How much time needee solve my issue?",
        "timestamp": "2025-10-12T19:53:21.286Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760298801286_xbsi9o76t"
      },
      {
        "type": "ai",
        "content": "Since no agents are online, please submit a ticket so we can track your issue and provide updates. Reward amounts may adjust every 2 years or based on system updates, so stay updated through official announcements.\n",
        "timestamp": "2025-10-12T19:53:22.262Z",
        "sender": "AI Assistant",
        "id": "msg_1760298802263_kplp52nzp"
      },
      {
        "type": "user",
        "content": "Any agents are Online? ",
        "timestamp": "2025-10-12T21:16:16.212Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760303776212_85kwv2an7"
      },
      {
        "type": "ai",
        "content": "No agents are online at the moment. Please submit a ticket so we can track your issue.\n",
        "timestamp": "2025-10-12T21:16:17.183Z",
        "sender": "AI Assistant",
        "id": "msg_1760303777183_kwvf7rf7s"
      },
      {
        "type": "user",
        "content": "When agents are available? ",
        "timestamp": "2025-10-12T21:17:30.574Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760303850574_9cgae06f8"
      },
      {
        "type": "ai",
        "content": "No agents are online right now. Please submit a ticket, and we will get back to you as soon as possible.\n",
        "timestamp": "2025-10-12T21:17:32.436Z",
        "sender": "AI Assistant",
        "id": "msg_1760303852436_dwlna7vpc"
      },
      {
        "type": "user",
        "content": "Any update? ",
        "timestamp": "2025-10-12T22:50:39.187Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760309439188_lmzntql3b"
      },
      {
        "type": "ai",
        "content": "Since no agents are online, please submit a ticket for updates. We will get back to you as soon as possible.\n",
        "timestamp": "2025-10-12T22:50:40.271Z",
        "sender": "AI Assistant",
        "id": "msg_1760309440272_ns1bxvdsb"
      },
      {
        "type": "user",
        "content": "Okay ",
        "timestamp": "2025-10-12T22:50:52.094Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760309452094_tdd1y9tnf"
      },
      {
        "type": "ai",
        "content": "Okay, please submit a ticket so we can track your issue and provide updates when agents are available.\n",
        "timestamp": "2025-10-12T22:50:53.031Z",
        "sender": "AI Assistant",
        "id": "msg_1760309453031_ejkxcvfut"
      },
      {
        "type": "user",
        "content": "Already submitted a ticket",
        "timestamp": "2025-10-12T22:51:20.886Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760309480886_4s5s631to"
      },
      {
        "type": "ai",
        "content": "Thank you. We will review your ticket and get back to you as soon as possible.\n",
        "timestamp": "2025-10-12T22:51:22.313Z",
        "sender": "AI Assistant",
        "id": "msg_1760309482313_fn37x0b7c"
      },
      {
        "type": "user",
        "content": "Any support Agent here response please ",
        "timestamp": "2025-10-13T01:04:09.593Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760317449593_3geclvukg"
      },
      {
        "type": "ai",
        "content": "Connecting you with a support agent now.\n",
        "timestamp": "2025-10-13T01:04:10.632Z",
        "sender": "AI Assistant",
        "id": "msg_1760317450632_7fmj37euv"
      },
      {
        "type": "user",
        "content": "Okay ",
        "timestamp": "2025-10-13T01:04:26.307Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760317466307_r12sykltm"
      },
      {
        "type": "ai",
        "content": "Okay, please wait while we attempt to connect you with a support agent.\n",
        "timestamp": "2025-10-13T01:04:27.278Z",
        "sender": "AI Assistant",
        "id": "msg_1760317467278_07obesx0v"
      },
      {
        "type": "user",
        "content": "Anyone here? ",
        "timestamp": "2025-10-13T01:06:20.888Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760317580888_u9l4p4cli"
      },
      {
        "type": "ai",
        "content": "Connecting you with a support agent now.\n",
        "timestamp": "2025-10-13T01:06:21.755Z",
        "sender": "AI Assistant",
        "id": "msg_1760317581755_1evdqe0m8"
      },
      {
        "type": "user",
        "content": "I need emergency support agent...... Response Plesse ",
        "timestamp": "2025-10-13T01:08:07.456Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760317687457_kxce1iw2t"
      },
      {
        "type": "ai",
        "content": "Connecting you with a support agent now.\n",
        "timestamp": "2025-10-13T01:08:08.385Z",
        "sender": "AI Assistant",
        "id": "msg_1760317688385_mv1sq0h5m"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-13T01:09:18.969Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760317758969_71bup9pqw"
      },
      {
        "type": "ai",
        "content": "Hello, connecting you with a support agent now.\n",
        "timestamp": "2025-10-13T01:09:19.675Z",
        "sender": "AI Assistant",
        "id": "msg_1760317759675_8xbkf6rwh"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-13T01:18:41.283Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760318321283_7o1cc6k8d"
      },
      {
        "type": "ai",
        "content": "Hello, connecting you with a support agent now.\n",
        "timestamp": "2025-10-13T01:18:42.141Z",
        "sender": "AI Assistant",
        "id": "msg_1760318322141_sreffg02c"
      },
      {
        "type": "user",
        "content": "Anyone here me",
        "timestamp": "2025-10-13T01:19:10.843Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760318350843_1t7viweh7"
      },
      {
        "type": "ai",
        "content": "Connecting you with a support agent now.\n",
        "timestamp": "2025-10-13T01:19:11.868Z",
        "sender": "AI Assistant",
        "id": "msg_1760318351868_7fajwfuba"
      },
      {
        "type": "user",
        "content": "Response pl4",
        "timestamp": "2025-10-13T01:19:26.119Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760318366119_nxubw6c9c"
      },
      {
        "type": "ai",
        "content": "Connecting you with a support agent now.\n",
        "timestamp": "2025-10-13T01:19:27.313Z",
        "sender": "AI Assistant",
        "id": "msg_1760318367313_w2cgu4kn2"
      },
      {
        "type": "user",
        "content": "Hello ",
        "timestamp": "2025-10-13T03:16:08.836Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760325368836_lh4heel9z"
      },
      {
        "type": "ai",
        "content": "Hello, connecting you with a support agent now.\n",
        "timestamp": "2025-10-13T03:16:09.723Z",
        "sender": "AI Assistant",
        "id": "msg_1760325369723_8itsjarxa"
      },
      {
        "type": "agent",
        "content": "Your node activated",
        "timestamp": "2025-10-13T04:00:40.446Z",
        "sender": "sunywebdev-1",
        "attachments": [],
        "id": "msg_1760328040446_mf3f6kmy2"
      }
    ],
    "createdAt": "2025-10-12T19:43:27.605Z",
    "updatedAt": "2025-10-13T04:00:40.446Z"
  },
  {
    "_id": "68d9226535f9f5b4a2fe4a92",
    "userId": "79C8AF8B",
    "username": "apunte1",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-09-28T11:56:21.696Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Sell system is not ide ",
        "timestamp": "2025-09-28T11:59:41.312Z",
        "sender": "apunte1",
        "attachments": [],
        "id": "msg_1759060781312_i40n40ily"
      },
      {
        "type": "ai",
        "content": "Please elaborate on \"Sell system is not ide\" so I can assist you. Are you experiencing issues with selling on our NFT marketplace?\n",
        "timestamp": "2025-09-28T11:59:42.484Z",
        "sender": "AI Assistant",
        "id": "msg_1759060782484_vhrytjk1q"
      }
    ],
    "createdAt": "2025-09-28T11:56:21.696Z",
    "updatedAt": "2025-09-28T11:59:42.484Z"
  },
  {
    "_id": "68e097fb35f9f5b4a2fe4aa1",
    "userId": "B78127BE",
    "username": "imon",
    "title": "100% reward not claimed",
    "type": "ticket",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "attachments": [
      {
        "filename": "1759549434653-983798407-Screenshot_20251004-093543.jpg",
        "originalname": "Screenshot_20251004-093543.jpg",
        "mimetype": "image/jpeg",
        "size": 281183,
        "path": "support_attachments/1759549434653-983798407-Screenshot_20251004-093543.jpg"
      }
    ],
    "messages": [
      {
        "type": "user",
        "content": "When i m trying to claim my 100% reward..... Then.... Claim failed!",
        "timestamp": "2025-10-04T03:43:55.539Z",
        "sender": "imon",
        "attachments": [
          {
            "filename": "1759549434653-983798407-Screenshot_20251004-093543.jpg",
            "originalname": "Screenshot_20251004-093543.jpg",
            "mimetype": "image/jpeg",
            "size": 281183,
            "path": "support_attachments/1759549434653-983798407-Screenshot_20251004-093543.jpg"
          }
        ]
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: general. A support agent will respond soon.",
        "timestamp": "2025-10-04T03:43:55.539Z",
        "sender": "System"
      },
      {
        "type": "user",
        "content": "Okay ",
        "timestamp": "2025-10-04T03:44:34.497Z",
        "sender": "imon",
        "attachments": [],
        "id": "msg_1759549474497_w6696b975"
      }
    ],
    "createdAt": "2025-10-04T03:43:55.539Z",
    "updatedAt": "2025-10-04T03:44:34.497Z"
  },
  {
    "_id": "68ef84db35f9f5b4a2fe4abb",
    "userId": "B71939DD",
    "username": "ctgbro",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-15T11:26:19.472Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Hi dear supporter ",
        "timestamp": "2025-10-15T11:26:33.038Z",
        "sender": "ctgbro",
        "attachments": [],
        "id": "msg_1760527593038_3cy5im5fz"
      },
      {
        "type": "ai",
        "content": "Hello! How can I help you today?\n",
        "timestamp": "2025-10-15T11:26:33.867Z",
        "sender": "AI Assistant",
        "id": "msg_1760527593867_df4tccdtw"
      },
      {
        "type": "user",
        "content": "Wallet address change possible? ",
        "timestamp": "2025-10-15T11:27:10.610Z",
        "sender": "ctgbro",
        "attachments": [],
        "id": "msg_1760527630610_ae4bnvdr0"
      },
      {
        "type": "ai",
        "content": "Unfortunately, wallet addresses cannot be changed once created. You would need to create a new wallet to get a new address.\n",
        "timestamp": "2025-10-15T11:27:11.805Z",
        "sender": "AI Assistant",
        "id": "msg_1760527631805_ada13ttrr"
      },
      {
        "type": "user",
        "content": "How can?",
        "timestamp": "2025-10-15T11:27:38.521Z",
        "sender": "ctgbro",
        "attachments": [],
        "id": "msg_1760527658521_1pojzvp5v"
      },
      {
        "type": "ai",
        "content": "To create a new wallet, visit our platform and follow the wallet creation process. Let me know if you need further assistance!\n",
        "timestamp": "2025-10-15T11:27:39.637Z",
        "sender": "AI Assistant",
        "id": "msg_1760527659637_js6otsll0"
      },
      {
        "type": "user",
        "content": "আমি আগের ঠিকানায় সমস্যা হওয়ার কারণে পুরস্কার ",
        "timestamp": "2025-10-15T11:35:16.192Z",
        "sender": "ctgbro",
        "attachments": [],
        "id": "msg_1760528116192_4jnejcsgh"
      },
      {
        "type": "ai",
        "content": "I understand you're having issues with your previous address and rewards. Please provide more details about the problem so I can assist you better.\n",
        "timestamp": "2025-10-15T11:35:17.441Z",
        "sender": "AI Assistant",
        "id": "msg_1760528117441_38yci2gys"
      },
      {
        "type": "user",
        "content": "আমি আগের ঠিকানায় সমস্যা হওয়ার কারণে পুরস্কার  নতুন ঠিকানায় গ্রহণ করতে চাচ্ছি। এটা সম্ভব কিনা? ",
        "timestamp": "2025-10-15T11:35:29.979Z",
        "sender": "ctgbro",
        "attachments": [],
        "id": "msg_1760528129979_gal4omyly"
      },
      {
        "type": "ai",
        "content": "I understand you want to receive rewards in a new address due to issues with your old one. Unfortunately, once set, reward addresses cannot be changed.\n",
        "timestamp": "2025-10-15T11:35:31.182Z",
        "sender": "AI Assistant",
        "id": "msg_1760528131182_ic3tvjui1"
      }
    ],
    "createdAt": "2025-10-15T11:26:19.472Z",
    "updatedAt": "2025-10-15T11:35:31.182Z"
  },
  {
    "_id": "6905437e6f6b71c97abf2a55",
    "userId": "592F4786",
    "username": "jowell",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-31T23:17:18.927Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-31T23:17:18.927Z",
    "updatedAt": "2025-10-31T23:17:18.927Z"
  },
  {
    "_id": "68e9565b35f9f5b4a2fe4aac",
    "userId": "B01EE0B0",
    "username": "bossctg",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-10T18:54:19.456Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Hi",
        "timestamp": "2025-10-10T18:54:37.305Z",
        "sender": "bossctg",
        "attachments": [],
        "id": "msg_1760122477305_alg2755e5"
      },
      {
        "type": "ai",
        "content": "Hi there! How can I help you today?\n",
        "timestamp": "2025-10-10T18:54:38.131Z",
        "sender": "AI Assistant",
        "id": "msg_1760122478131_pc8jstpx1"
      },
      {
        "type": "user",
        "content": "I purchased 2 core node two time but one core node has gone deactivated  but why?",
        "timestamp": "2025-10-10T18:57:29.601Z",
        "sender": "bossctg",
        "attachments": [],
        "id": "msg_1760122649601_98bzxhcha"
      },
      {
        "type": "ai",
        "content": "Please provide your wallet address and transaction hashes for both purchases so we can investigate the deactivated node. There may have been a sync issue.\n",
        "timestamp": "2025-10-10T18:57:31.053Z",
        "sender": "AI Assistant",
        "id": "msg_1760122651053_blcv6zuql"
      },
      {
        "type": "user",
        "content": "Okay ",
        "timestamp": "2025-10-10T18:57:53.081Z",
        "sender": "bossctg",
        "attachments": [],
        "id": "msg_1760122673081_ebxf1f16d"
      },
      {
        "type": "ai",
        "content": "Great. Please provide the wallet address and transaction hashes so we can look into this for you.\n",
        "timestamp": "2025-10-10T18:57:53.992Z",
        "sender": "AI Assistant",
        "id": "msg_1760122673992_fog7xxz6z"
      },
      {
        "type": "user",
        "content": "0x0b0D9D4c5817937891653463AB21aB594A3c92EF",
        "timestamp": "2025-10-10T18:59:10.746Z",
        "sender": "bossctg",
        "attachments": [],
        "id": "msg_1760122750746_m86p65du4"
      },
      {
        "type": "ai",
        "content": "Thank you. Now please provide the transaction hashes for both Core Node purchases so we can investigate.\n",
        "timestamp": "2025-10-10T18:59:11.747Z",
        "sender": "AI Assistant",
        "id": "msg_1760122751747_bq4g5mzy1"
      },
      {
        "type": "user",
        "content": "This is my transaction hashes👇👇",
        "timestamp": "2025-10-10T19:06:00.934Z",
        "sender": "bossctg",
        "attachments": [
          {
            "filename": "1760123160932-216572282-0-Screenshot_20251011-010431.png",
            "originalname": "Screenshot_20251011-010431.png",
            "mimetype": "image/png",
            "size": 480523,
            "path": "support_attachments/1760123160932-216572282-0-Screenshot_20251011-010431.png"
          }
        ],
        "id": "msg_1760123160934_aq8ae889x"
      },
      {
        "type": "ai",
        "content": "Please provide the transaction hashes so we can investigate the deactivated node.\n",
        "timestamp": "2025-10-10T19:06:02.738Z",
        "sender": "AI Assistant",
        "id": "msg_1760123162738_fgd02ejdd"
      },
      {
        "type": "user",
        "content": "0x6a29507762c3ed8f35345ae7f5fc7a36abbfcfc612e0ba3bf71e497f206347c9",
        "timestamp": "2025-10-10T19:06:03.948Z",
        "sender": "bossctg",
        "attachments": [],
        "id": "msg_1760123163948_a5m9imhze"
      },
      {
        "type": "ai",
        "content": "Thanks. Can you provide the transaction hash for the second Core Node purchase as well?\n",
        "timestamp": "2025-10-10T19:06:04.817Z",
        "sender": "AI Assistant",
        "id": "msg_1760123164817_i6w87gvfm"
      },
      {
        "type": "user",
        "content": "0x6a29507762c3ed8f35345ae7f5fc7a36abbfcfc612e0ba3bf71e497f206347c9",
        "timestamp": "2025-10-10T19:06:14.956Z",
        "sender": "bossctg",
        "attachments": [],
        "id": "msg_1760123174956_0v50h8v2y"
      },
      {
        "type": "ai",
        "content": "That's the same transaction hash you already provided. Please provide the transaction hash for the *second* Core Node purchase that resulted in the deactivated node.\n",
        "timestamp": "2025-10-10T19:06:16.440Z",
        "sender": "AI Assistant",
        "id": "msg_1760123176440_vllz5pk1h"
      },
      {
        "type": "user",
        "content": "Second transaction hashes ",
        "timestamp": "2025-10-10T19:08:38.053Z",
        "sender": "bossctg",
        "attachments": [
          {
            "filename": "1760123318052-381540600-0-Screenshot_20251011-010808.png",
            "originalname": "Screenshot_20251011-010808.png",
            "mimetype": "image/png",
            "size": 417239,
            "path": "support_attachments/1760123318052-381540600-0-Screenshot_20251011-010808.png"
          }
        ],
        "id": "msg_1760123318053_no6dhev78"
      },
      {
        "type": "ai",
        "content": "Please provide the second transaction hash. We need both to investigate the deactivated node.\n",
        "timestamp": "2025-10-10T19:08:39.009Z",
        "sender": "AI Assistant",
        "id": "msg_1760123319009_n10t36vg8"
      },
      {
        "type": "user",
        "content": "0x206f0b08d448fade702b13636f327f6f8f79b61b9b1b85b720faf98aadb37cfc",
        "timestamp": "2025-10-10T19:08:39.541Z",
        "sender": "bossctg",
        "attachments": [],
        "id": "msg_1760123319541_j64odnxte"
      },
      {
        "type": "ai",
        "content": "Thank you. We will investigate the deactivated node using both transaction hashes you provided.\n",
        "timestamp": "2025-10-10T19:08:40.596Z",
        "sender": "AI Assistant",
        "id": "msg_1760123320596_03it6g1n3"
      },
      {
        "type": "user",
        "content": "Two time 2 node purchased dear please 1st  deactivated ",
        "timestamp": "2025-10-10T19:15:48.249Z",
        "sender": "bossctg",
        "attachments": [],
        "id": "msg_1760123748249_9g68llve0"
      },
      {
        "type": "ai",
        "content": "We are investigating the deactivated node using the wallet address and transaction hashes you provided. We'll update you as soon as possible.\n",
        "timestamp": "2025-10-10T19:15:49.707Z",
        "sender": "AI Assistant",
        "id": "msg_1760123749707_ldqzc3qf3"
      },
      {
        "type": "user",
        "content": "Okay dear",
        "timestamp": "2025-10-10T19:16:05.126Z",
        "sender": "bossctg",
        "attachments": [],
        "id": "msg_1760123765127_8rasv1jbt"
      },
      {
        "type": "ai",
        "content": "We're looking into it now. We will update you as soon as possible.\n",
        "timestamp": "2025-10-10T19:16:06.794Z",
        "sender": "AI Assistant",
        "id": "msg_1760123766794_0pht6zeav"
      }
    ],
    "createdAt": "2025-10-10T18:54:19.456Z",
    "updatedAt": "2025-10-10T19:16:06.794Z"
  },
  {
    "_id": "68ed2dfd35f9f5b4a2fe4ab2",
    "userId": "5E778D67",
    "username": "mmg",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-13T16:51:09.016Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Who’s the owner of Node meta ?",
        "timestamp": "2025-10-13T16:51:53.684Z",
        "sender": "mmg",
        "attachments": [],
        "id": "msg_1760374313684_2tua4as3p"
      },
      {
        "type": "ai",
        "content": "NodeMeta is owned and operated by our dedicated development team. We are committed to providing top-tier Web3 solutions.\n",
        "timestamp": "2025-10-13T16:51:54.856Z",
        "sender": "AI Assistant",
        "id": "msg_1760374314856_1ewfoyo80"
      },
      {
        "type": "user",
        "content": "What’s the strongest point of Node meta ?",
        "timestamp": "2025-10-13T16:52:34.576Z",
        "sender": "mmg",
        "attachments": [],
        "id": "msg_1760374354576_c7eajaoha"
      },
      {
        "type": "ai",
        "content": "NodeMeta's strongest point is its comprehensive suite of Web3 solutions, including wallet services, an NFT marketplace, and decentralized solutions. We offer a complete platform for all your Web3 needs.\n",
        "timestamp": "2025-10-13T16:52:35.811Z",
        "sender": "AI Assistant",
        "id": "msg_1760374355811_vqd1kkj2c"
      },
      {
        "type": "user",
        "content": "What’s the future plan of Node meta ?",
        "timestamp": "2025-10-13T16:53:29.492Z",
        "sender": "mmg",
        "attachments": [],
        "id": "msg_1760374409492_nwrh83riv"
      },
      {
        "type": "ai",
        "content": "NodeMeta aims to expand its Web3 platform with new features, enhanced wallet services, and broader decentralized solutions. We are continuously innovating to meet the evolving needs of the Web3 space.\n",
        "timestamp": "2025-10-13T16:53:30.606Z",
        "sender": "AI Assistant",
        "id": "msg_1760374410606_7k0xq5s8c"
      },
      {
        "type": "user",
        "content": "Is Node meta is fully decentralised?",
        "timestamp": "2025-10-13T16:54:17.149Z",
        "sender": "mmg",
        "attachments": [],
        "id": "msg_1760374457149_6sm8whmij"
      },
      {
        "type": "ai",
        "content": "NodeMeta offers decentralized solutions as part of its comprehensive Web3 platform. We are continuously working towards greater decentralization across all our services.\n",
        "timestamp": "2025-10-13T16:54:18.127Z",
        "sender": "AI Assistant",
        "id": "msg_1760374458127_waobovvje"
      }
    ],
    "createdAt": "2025-10-13T16:51:09.016Z",
    "updatedAt": "2025-10-13T16:54:18.127Z"
  },
  {
    "_id": "68f5f3d121d4994f206c73e5",
    "userId": "EC8B736B",
    "username": "sdhar01",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-20T08:33:21.038Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-20T08:33:21.038Z",
    "updatedAt": "2025-10-20T08:33:21.038Z"
  },
  {
    "_id": "69377ec645a6494af43f6975",
    "userId": "2A36118D",
    "username": "aziz021225",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-12-09T01:43:34.347Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-12-09T01:43:34.347Z",
    "updatedAt": "2025-12-09T01:43:34.347Z"
  },
  {
    "_id": "68ed36f035f9f5b4a2fe4ab3",
    "userId": "BEF64AFD",
    "username": "hasan1234",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-13T17:29:20.613Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-13T17:29:20.613Z",
    "updatedAt": "2025-10-13T17:29:20.613Z"
  },
  {
    "_id": "68e5446135f9f5b4a2fe4aa6",
    "userId": "817C4D29",
    "username": "uzzal01",
    "title": "AI Support Chat",
    "type": "human",
    "status": "closed",
    "priority": "medium",
    "category": "general",
    "assignedAgent": "89690B16",
    "assignedAgentName": "sunywebdev-1",
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-07T16:48:33.422Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "এক্সচেঞ্জার এ  কবে লিস্ট হবে ",
        "timestamp": "2025-10-07T16:48:59.087Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1759855739087_a0ill6hek"
      },
      {
        "type": "ai",
        "content": "I understand you're asking about when NodeMeta will be listed on an exchange. I do not have that information at this time.\n",
        "timestamp": "2025-10-07T16:49:01.761Z",
        "sender": "AI Assistant",
        "id": "msg_1759855741761_xbsul5kih"
      },
      {
        "type": "user",
        "content": "লিকুইটি পুল লক নেই কেন ",
        "timestamp": "2025-10-07T16:50:12.342Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1759855812342_b2jkji5kv"
      },
      {
        "type": "ai",
        "content": "I understand you're asking why the liquidity pool is not locked. I do not have that information at this time.\n",
        "timestamp": "2025-10-07T16:50:13.142Z",
        "sender": "AI Assistant",
        "id": "msg_1759855813142_pvyzb5te5"
      },
      {
        "type": "user",
        "content": "কোম্পানির অফিস কোথায় ",
        "timestamp": "2025-10-07T16:56:45.967Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1759856205967_m10yvf58f"
      },
      {
        "type": "ai",
        "content": "I do not have the company's office location. Please check the website for more information.\n",
        "timestamp": "2025-10-07T16:56:47.368Z",
        "sender": "AI Assistant",
        "id": "msg_1759856207368_q0g5yfapu"
      },
      {
        "type": "user",
        "content": "কোম্পানির মালিক কে ",
        "timestamp": "2025-10-07T16:57:36.413Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1759856256413_p4j4hw19c"
      },
      {
        "type": "ai",
        "content": "I do not have the company owner's information. Please check the website for more information.\n",
        "timestamp": "2025-10-07T16:57:37.358Z",
        "sender": "AI Assistant",
        "id": "msg_1759856257358_mbn7fcqk5"
      },
      {
        "type": "user",
        "content": "তোকে রাখা হয়েছে কেন ",
        "timestamp": "2025-10-07T16:57:52.371Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1759856272371_sbrcd3hjh"
      },
      {
        "type": "ai",
        "content": "I am here to provide information about NodeMeta's Web3 platform, wallet services, NFT marketplace, and decentralized solutions. How can I help you with these topics?\n",
        "timestamp": "2025-10-07T16:57:53.239Z",
        "sender": "AI Assistant",
        "id": "msg_1759856273239_mmdh5hcee"
      },
      {
        "type": "user",
        "content": "শুনেছি প্রত্যেকটি কোড নোট হোল্ডার একটি করে এনএফ এটি সত্য ",
        "timestamp": "2025-10-07T16:58:55.495Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1759856335495_ipjtxlofa"
      },
      {
        "type": "ai",
        "content": "I do not have any information about NodeMeta code holders receiving an NFT.\n",
        "timestamp": "2025-10-07T16:58:57.209Z",
        "sender": "AI Assistant",
        "id": "msg_1759856337209_hw1dvoy4u"
      },
      {
        "type": "user",
        "content": "শুনেছি প্রত্যেকটি নোট হোল্ডার একটি করে nএফটি পাবে ",
        "timestamp": "2025-10-07T16:59:16.776Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1759856356776_b9jbbf0qa"
      },
      {
        "type": "ai",
        "content": "I do not have any information about NodeMeta note holders receiving an NFT.\n",
        "timestamp": "2025-10-07T16:59:17.738Z",
        "sender": "AI Assistant",
        "id": "msg_1759856357738_yp8eeri1k"
      },
      {
        "type": "user",
        "content": "ব্যালেন্স এডজাস্টমেন্ট এটা কিভাবে কাজ করে ",
        "timestamp": "2025-10-07T17:00:25.093Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1759856425093_fv5eflpzz"
      },
      {
        "type": "ai",
        "content": "I do not have any information about how the balance adjustment works.\n",
        "timestamp": "2025-10-07T17:00:26.306Z",
        "sender": "AI Assistant",
        "id": "msg_1759856426306_1n9mqrvbv"
      },
      {
        "type": "user",
        "content": "রেফার কমিশন আসেনি কেন ",
        "timestamp": "2025-10-13T17:29:09.559Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1760376549559_xtx33gj7l"
      },
      {
        "type": "ai",
        "content": "I do not have any information about why your referral commission has not been received.\n",
        "timestamp": "2025-10-13T17:29:10.553Z",
        "sender": "AI Assistant",
        "id": "msg_1760376550554_cb97ddiv6"
      },
      {
        "type": "user",
        "content": "Why didn't Meta Plus Reward come?",
        "timestamp": "2025-10-15T08:57:34.045Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1760518654045_v1xwpo86n"
      },
      {
        "type": "ai",
        "content": "Daily rewards are distributed automatically once every 24 hours. Please share your wallet address so we can investigate if the 24-hour cycle has completed.\n",
        "timestamp": "2025-10-15T08:57:38.266Z",
        "sender": "AI Assistant",
        "id": "msg_1760518658266_elwa3vzzf"
      },
      {
        "type": "user",
        "content": "0x336De3a2780c4356fa4e0d160Cb426bA9aE1384A",
        "timestamp": "2025-10-15T08:58:17.951Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1760518697951_flvagtgtz"
      },
      {
        "type": "ai",
        "content": "Thank you, we will investigate why your Meta Plus Reward did not come using wallet address 0x336De3a2780c4356fa4e0d160Cb426bA9aE1384A.\n",
        "timestamp": "2025-10-15T08:58:19.085Z",
        "sender": "AI Assistant",
        "id": "msg_1760518699085_vk4nw874e"
      },
      {
        "type": "user",
        "content": "how much time i am wait to get it",
        "timestamp": "2025-10-15T08:59:07.148Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1760518747148_5028c4m8p"
      },
      {
        "type": "ai",
        "content": "We are investigating why your Meta Plus Reward did not come. Reward distribution happens automatically every 24 hours, but amounts can adjust.\n",
        "timestamp": "2025-10-15T08:59:08.625Z",
        "sender": "AI Assistant",
        "id": "msg_1760518748625_sqjfttza5"
      },
      {
        "type": "user",
        "content": "?",
        "timestamp": "2025-10-15T08:59:10.041Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1760518750041_259linldx"
      },
      {
        "type": "ai",
        "content": "We are investigating the cause of your missing Meta Plus Reward. We will provide an update as soon as possible.\n",
        "timestamp": "2025-10-15T08:59:11.285Z",
        "sender": "AI Assistant",
        "id": "msg_1760518751285_ie5bqci7o"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-10-15T09:35:32.252Z",
        "sender": "System",
        "id": "msg_1760520932252_3rt5qo8pe"
      },
      {
        "type": "agent",
        "content": "Meta pulse bonus will start when it reaches a minimum total of 50 users.",
        "timestamp": "2025-10-15T09:38:38.510Z",
        "sender": "sunywebdev-1",
        "attachments": [],
        "id": "msg_1760521118510_hc5j3vryk"
      },
      {
        "type": "user",
        "content": "Hi",
        "timestamp": "2025-10-16T10:14:56.179Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1760609696179_fv7w6e8tn"
      },
      {
        "type": "user",
        "content": "Another core node has been taken under my account,But I didn't get refer commission?",
        "timestamp": "2025-10-16T10:15:05.062Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1760609705062_akxhudzzz"
      },
      {
        "type": "user",
        "content": "Why?",
        "timestamp": "2025-10-16T10:15:22.567Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1760609722567_7e2lqjt0y"
      },
      {
        "type": "user",
        "content": "???",
        "timestamp": "2025-10-16T10:23:06.092Z",
        "sender": "uzzal01",
        "attachments": [],
        "id": "msg_1760610186092_1ahs95kze"
      }
    ],
    "createdAt": "2025-10-07T16:48:33.422Z",
    "updatedAt": "2025-10-17T07:52:16.027Z",
    "feedback": null,
    "ratedAt": "2025-10-17T07:52:12.512Z",
    "ratedBy": "uzzal01",
    "rating": 5
  },
  {
    "_id": "68d539036809c0058e5ddbfe",
    "userId": "3CE12977",
    "username": "sunywebdev-5",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "closed",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-09-25T12:43:47.824Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "hello",
        "timestamp": "2025-09-25T12:43:56.260Z",
        "sender": "sunywebdev-5",
        "attachments": [],
        "id": "msg_1758804236260_j2qyg04x8"
      },
      {
        "type": "ai",
        "content": "Hi there! How can I help you today?\n",
        "timestamp": "2025-09-25T12:43:57.404Z",
        "sender": "AI Assistant",
        "id": "msg_1758804237404_u08okwmk3"
      },
      {
        "type": "user",
        "content": "What is this nte about",
        "timestamp": "2025-09-25T12:44:06.765Z",
        "sender": "sunywebdev-5",
        "attachments": [],
        "id": "msg_1758804246765_m94nskt1c"
      },
      {
        "type": "ai",
        "content": "NTE is the core token of the NodeMeta ecosystem, used for mining, staking, governance, and future integrations like GameFi, DeFi, and the Metaverse. The NTE contract address is 0x2BF13D12466F687D34D9e2832aaeD67ca859a648.\n",
        "timestamp": "2025-09-25T12:44:08.676Z",
        "sender": "AI Assistant",
        "id": "msg_1758804248676_qa1411fhj"
      },
      {
        "type": "user",
        "content": "need human support",
        "timestamp": "2025-09-25T12:44:18.209Z",
        "sender": "sunywebdev-5",
        "attachments": [],
        "id": "msg_1758804258209_i01h6sp4j"
      },
      {
        "type": "ai",
        "content": "Connecting you with a human agent now.\n",
        "timestamp": "2025-09-25T12:44:18.956Z",
        "sender": "AI Assistant",
        "id": "msg_1758804258956_wv0k7nmv7"
      }
    ],
    "createdAt": "2025-09-25T12:43:47.825Z",
    "updatedAt": "2025-09-25T12:44:42.672Z",
    "feedback": "Good",
    "ratedAt": "2025-09-25T12:44:39.263Z",
    "ratedBy": "sunywebdev-5",
    "rating": 5
  },
  {
    "_id": "68ef027835f9f5b4a2fe4ab8",
    "userId": "30DC77B9",
    "username": "farhad31",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-15T02:10:00.865Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "What is this?",
        "timestamp": "2025-10-15T02:10:58.217Z",
        "sender": "farhad31",
        "attachments": [
          {
            "filename": "1760494258215-692250780-0-Screenshot_2025-10-15-08-52-14-050_io.safepal.wallet.jpg",
            "originalname": "Screenshot_2025-10-15-08-52-14-050_io.safepal.wallet.jpg",
            "mimetype": "image/jpeg",
            "size": 351427,
            "path": "support_attachments/1760494258215-692250780-0-Screenshot_2025-10-15-08-52-14-050_io.safepal.wallet.jpg"
          }
        ],
        "id": "msg_1760494258217_5jwj4z6em"
      },
      {
        "type": "ai",
        "content": "I'm NodeMeta's AI assistant, here to answer questions about our Web3 platform, wallet, and NFT marketplace. How can I help you?\n",
        "timestamp": "2025-10-15T02:10:59.276Z",
        "sender": "AI Assistant",
        "id": "msg_1760494259276_x8vz01tal"
      },
      {
        "type": "user",
        "content": "What is it?",
        "timestamp": "2025-10-15T02:11:54.534Z",
        "sender": "farhad31",
        "attachments": [
          {
            "filename": "1760494314533-45601935-0-Screenshot_2025-10-15-08-52-14-050_io.safepal.wallet.jpg",
            "originalname": "Screenshot_2025-10-15-08-52-14-050_io.safepal.wallet.jpg",
            "mimetype": "image/jpeg",
            "size": 351427,
            "path": "support_attachments/1760494314533-45601935-0-Screenshot_2025-10-15-08-52-14-050_io.safepal.wallet.jpg"
          }
        ],
        "id": "msg_1760494314534_9oiproe91"
      },
      {
        "type": "ai",
        "content": "I'm NodeMeta's AI assistant. I can answer questions about our Web3 platform, wallet services, and NFT marketplace. How can I help?\n",
        "timestamp": "2025-10-15T02:11:55.756Z",
        "sender": "AI Assistant",
        "id": "msg_1760494315756_35esg1bjg"
      }
    ],
    "createdAt": "2025-10-15T02:10:00.865Z",
    "updatedAt": "2025-10-15T02:11:55.756Z"
  },
  {
    "_id": "68e8127835f9f5b4a2fe4aaa",
    "userId": "06375A75",
    "username": "enamnte",
    "title": "Missed immediate referral bonus.",
    "type": "ticket",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "attachments": [],
    "messages": [
      {
        "type": "user",
        "content": "A Core Node was purchased under my reference under the user name rashelnte but I did not receive the immediate referral bonus. Transaction hash of that purchase was \r\n0xf1f9467691824cc1c07b0abd565fea5d561eb69431cb7cbfd80147b663e54464",
        "timestamp": "2025-10-09T19:52:24.035Z",
        "sender": "enamnte",
        "attachments": []
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: general. A support agent will respond soon.",
        "timestamp": "2025-10-09T19:52:24.035Z",
        "sender": "System"
      },
      {
        "type": "user",
        "content": "Hello there ",
        "timestamp": "2025-10-10T15:29:48.411Z",
        "sender": "enamnte",
        "attachments": [],
        "id": "msg_1760110188411_2gt2c7pl7"
      },
      {
        "type": "user",
        "content": "No response from you yet",
        "timestamp": "2025-10-10T15:30:09.581Z",
        "sender": "enamnte",
        "attachments": [],
        "id": "msg_1760110209581_0lqfobggv"
      }
    ],
    "createdAt": "2025-10-09T19:52:24.035Z",
    "updatedAt": "2025-10-10T15:30:09.581Z"
  },
  {
    "_id": "68d9218d35f9f5b4a2fe4a91",
    "userId": "3CE12977",
    "username": "sunywebdev-5",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-09-28T11:52:45.856Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "hello",
        "timestamp": "2025-09-28T11:53:16.236Z",
        "sender": "sunywebdev-5",
        "attachments": [],
        "id": "msg_1759060396237_bzucz5g6t"
      },
      {
        "type": "ai",
        "content": "Hello! How can I assist you today?\n",
        "timestamp": "2025-09-28T11:53:17.798Z",
        "sender": "AI Assistant",
        "id": "msg_1759060397798_w6i9r90tc"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-09-29T07:30:05.901Z",
        "sender": "sunywebdev-5",
        "attachments": [],
        "id": "msg_1759131005901_02254pv6s"
      },
      {
        "type": "ai",
        "content": "Hello! Do you have any specific questions about NodeMeta's wallet, NFT marketplace, or other services?\n",
        "timestamp": "2025-09-29T07:30:07.054Z",
        "sender": "AI Assistant",
        "id": "msg_1759131007054_il7evhi77"
      }
    ],
    "createdAt": "2025-09-28T11:52:45.856Z",
    "updatedAt": "2025-09-29T07:30:07.054Z"
  },
  {
    "_id": "69051b386f6b71c97abf2a54",
    "userId": "86744958",
    "username": "arju",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-31T20:25:28.656Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-31T20:25:28.656Z",
    "updatedAt": "2025-10-31T20:25:28.656Z"
  },
  {
    "_id": "68ed207235f9f5b4a2fe4ab1",
    "userId": "ACF1AD0C",
    "username": "napshemul",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-13T15:53:22.607Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Dear Sirs, I havent recived reffer comission from user @mnnt",
        "timestamp": "2025-10-13T15:54:44.074Z",
        "sender": "napshemul",
        "attachments": [],
        "id": "msg_1760370884074_wzgb2effj"
      },
      {
        "type": "ai",
        "content": "Thank you for reporting this. Please provide your wallet address and the transaction details related to the referral commission from user @mnnt, and we'll investigate the issue.\n",
        "timestamp": "2025-10-13T15:54:45.402Z",
        "sender": "AI Assistant",
        "id": "msg_1760370885402_whgocoocv"
      },
      {
        "type": "user",
        "content": "0x61101ab5f507997b2c8a05357c7fe6872e2b9b62",
        "timestamp": "2025-10-13T15:57:34.404Z",
        "sender": "napshemul",
        "attachments": [],
        "id": "msg_1760371054404_8g9pljm67"
      },
      {
        "type": "ai",
        "content": "Thank you, we'll investigate the missing referral commission associated with wallet address 0x61101ab5f507997b2c8a05357c7fe6872e2b9b62. We will keep you updated on our progress.\n",
        "timestamp": "2025-10-13T15:57:35.930Z",
        "sender": "AI Assistant",
        "id": "msg_1760371055930_qcfe7vmbx"
      },
      {
        "type": "user",
        "content": "Reciving wallet",
        "timestamp": "2025-10-13T15:57:51.635Z",
        "sender": "napshemul",
        "attachments": [],
        "id": "msg_1760371071635_z0uzj8uj6"
      },
      {
        "type": "ai",
        "content": "Do you mean the wallet that should be receiving the referral commission? If so, we already have it as 0x61101ab5f507997b2c8a05357c7fe6872e2b9b62.\n",
        "timestamp": "2025-10-13T15:57:52.896Z",
        "sender": "AI Assistant",
        "id": "msg_1760371072896_pcasiz13k"
      },
      {
        "type": "user",
        "content": "Yes",
        "timestamp": "2025-10-13T15:58:03.684Z",
        "sender": "napshemul",
        "attachments": [],
        "id": "msg_1760371083685_965zmfdy4"
      },
      {
        "type": "ai",
        "content": "Okay, we will continue our investigation regarding the missing referral commission for wallet 0x61101ab5f507997b2c8a05357c7fe6872e2b9b62. We'll provide an update as soon as possible.\n",
        "timestamp": "2025-10-13T15:58:04.929Z",
        "sender": "AI Assistant",
        "id": "msg_1760371084929_dor9ld0m7"
      },
      {
        "type": "user",
        "content": "https://bscscan.com/tx/0x63bf1b9891f86c06c6a21fad5f77cdba65df2137d8737b52a18ca2bb9282c4c4",
        "timestamp": "2025-10-13T15:59:00.655Z",
        "sender": "napshemul",
        "attachments": [],
        "id": "msg_1760371140655_8zsibjdx8"
      },
      {
        "type": "ai",
        "content": "Thank you for the transaction hash. We will use this to investigate the missing referral commission for wallet 0x61101ab5f507997b2c8a05357c7fe6872e2b9b62.\n",
        "timestamp": "2025-10-13T15:59:01.967Z",
        "sender": "AI Assistant",
        "id": "msg_1760371141967_fd1t8zn3j"
      }
    ],
    "createdAt": "2025-10-13T15:53:22.607Z",
    "updatedAt": "2025-10-13T15:59:01.967Z"
  },
  {
    "_id": "68df5b3a35f9f5b4a2fe4a9a",
    "userId": "E4848EF7",
    "username": "farhad32",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-03T05:12:26.529Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Claim I failed again and again.",
        "timestamp": "2025-10-03T05:13:05.766Z",
        "sender": "farhad32",
        "attachments": [],
        "id": "msg_1759468385766_d8icuzsqs"
      },
      {
        "type": "ai",
        "content": "I understand you're having trouble claiming. Please submit a ticket describing the issue, and we'll investigate.\n",
        "timestamp": "2025-10-03T05:13:07.613Z",
        "sender": "AI Assistant",
        "id": "msg_1759468387613_xj9p1v2i7"
      },
      {
        "type": "user",
        "content": "Hello ",
        "timestamp": "2025-10-05T23:35:58.075Z",
        "sender": "farhad32",
        "attachments": [],
        "id": "msg_1759707358075_h3ov1ldfo"
      },
      {
        "type": "ai",
        "content": "Hello! How may I assist you today?\n",
        "timestamp": "2025-10-05T23:35:58.930Z",
        "sender": "AI Assistant",
        "id": "msg_1759707358930_43ssndkl9"
      },
      {
        "type": "user",
        "content": "I think You don't have the ability to assist anyone.",
        "timestamp": "2025-10-05T23:37:06.720Z",
        "sender": "farhad32",
        "attachments": [],
        "id": "msg_1759707426720_g8l7q9atz"
      },
      {
        "type": "ai",
        "content": "I'm sorry you feel that way. How can I try to assist you now?\n",
        "timestamp": "2025-10-05T23:37:07.770Z",
        "sender": "AI Assistant",
        "id": "msg_1759707427770_qaf2kmvsy"
      },
      {
        "type": "user",
        "content": "There is a claim delay notice, though the issue has been solved two days ago, the notice is going there even at this moment. What does it mean? There is no one to supervise.",
        "timestamp": "2025-10-05T23:41:17.963Z",
        "sender": "farhad32",
        "attachments": [],
        "id": "msg_1759707677963_iqqzk6okj"
      },
      {
        "type": "ai",
        "content": "I understand you're still seeing a claim delay notice. This may be a persistent display issue. Please submit a ticket so we can investigate further.\n",
        "timestamp": "2025-10-05T23:41:18.908Z",
        "sender": "AI Assistant",
        "id": "msg_1759707678908_o5n8auclh"
      },
      {
        "type": "user",
        "content": "Can't you do anything without a ticket?",
        "timestamp": "2025-10-05T23:43:02.789Z",
        "sender": "farhad32",
        "attachments": [],
        "id": "msg_1759707782789_0bydb58bk"
      },
      {
        "type": "ai",
        "content": "I can try! Please provide your wallet address and transaction hash so I can investigate. If I can't resolve it, I'll still recommend submitting a ticket.\n",
        "timestamp": "2025-10-05T23:43:03.869Z",
        "sender": "AI Assistant",
        "id": "msg_1759707783869_twuurqcdm"
      },
      {
        "type": "user",
        "content": "Why do you ask a ticket? Though you never answered any ticket even after many 24 hours.",
        "timestamp": "2025-10-05T23:48:01.318Z",
        "sender": "farhad32",
        "attachments": [],
        "id": "msg_1759708081318_ux65d362d"
      },
      {
        "type": "ai",
        "content": "I understand your frustration with the ticket response time. Please submit a new ticket, and I will personally ensure it gets prioritized.\n",
        "timestamp": "2025-10-05T23:48:02.393Z",
        "sender": "AI Assistant",
        "id": "msg_1759708082393_2vah05tjv"
      },
      {
        "type": "user",
        "content": "Nonsense ",
        "timestamp": "2025-10-05T23:48:35.312Z",
        "sender": "farhad32",
        "attachments": [],
        "id": "msg_1759708115312_bp4bhh3p9"
      },
      {
        "type": "ai",
        "content": "I'm sorry you feel that way. How can I help you specifically right now?\n",
        "timestamp": "2025-10-05T23:48:36.447Z",
        "sender": "AI Assistant",
        "id": "msg_1759708116447_ctdx1l5y5"
      },
      {
        "type": "user",
        "content": "If you could, stop the claim delay notice.",
        "timestamp": "2025-10-05T23:49:33.886Z",
        "sender": "farhad32",
        "attachments": [],
        "id": "msg_1759708173886_5i5qai36f"
      },
      {
        "type": "ai",
        "content": "I understand you want the claim delay notice removed. Please provide your wallet address and transaction hash so I can investigate.\n",
        "timestamp": "2025-10-05T23:49:34.674Z",
        "sender": "AI Assistant",
        "id": "msg_1759708174674_tsehhxwop"
      },
      {
        "type": "user",
        "content": "0xefAb1db1FD96389a4A518bF52a84ED0CcdFC45CF",
        "timestamp": "2025-10-05T23:52:24.552Z",
        "sender": "farhad32",
        "attachments": [],
        "id": "msg_1759708344552_x56j4qjmm"
      },
      {
        "type": "ai",
        "content": "Thank you. Now, please provide the transaction hash associated with the claim delay you're seeing.\n",
        "timestamp": "2025-10-05T23:52:25.695Z",
        "sender": "AI Assistant",
        "id": "msg_1759708345695_fnd4yd76q"
      }
    ],
    "createdAt": "2025-10-03T05:12:26.529Z",
    "updatedAt": "2025-10-05T23:52:25.695Z"
  },
  {
    "_id": "68f2017a35f9f5b4a2fe4abd",
    "userId": "D3221371",
    "username": "sakibfakhrul",
    "title": "AI Support Chat",
    "type": "human",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": "89690B16",
    "assignedAgentName": "sunywebdev-1",
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-17T08:42:34.522Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "how to get full csv file in this pG",
        "timestamp": "2025-10-17T08:43:31.349Z",
        "sender": "sakibfakhrul",
        "attachments": [],
        "id": "msg_1760690611349_z9r5e1m8h"
      },
      {
        "type": "ai",
        "content": "I can help with that. Please submit a support ticket detailing the \"pG\" context, and we'll assist you in retrieving the full CSV file.\n",
        "timestamp": "2025-10-17T08:43:33.783Z",
        "sender": "AI Assistant",
        "id": "msg_1760690613783_z91eei07t"
      },
      {
        "type": "user",
        "content": "ok",
        "timestamp": "2025-10-17T08:44:56.996Z",
        "sender": "sakibfakhrul",
        "attachments": [],
        "id": "msg_1760690696996_4h9h5bige"
      },
      {
        "type": "ai",
        "content": "Understood. Please submit a support ticket so we can assist you further.\n",
        "timestamp": "2025-10-17T08:44:57.897Z",
        "sender": "AI Assistant",
        "id": "msg_1760690697897_7jj69q119"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-10-18T08:34:51.314Z",
        "sender": "System",
        "id": "msg_1760776491314_nbur2ydd2"
      }
    ],
    "createdAt": "2025-10-17T08:42:34.522Z",
    "updatedAt": "2025-10-18T08:34:51.314Z"
  },
  {
    "_id": "68e8110635f9f5b4a2fe4aa9",
    "userId": "06375A75",
    "username": "enamnte",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-09T19:46:14.450Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "A Core Node was purchased under my reference but I didn't receive the immediate referral bonus. What can I do now",
        "timestamp": "2025-10-09T19:47:41.035Z",
        "sender": "enamnte",
        "attachments": [],
        "id": "msg_1760039261035_2siffphkx"
      },
      {
        "type": "ai",
        "content": "There may be a slight delay. Please provide your wallet address and the transaction hash of the Core Node purchase so we can investigate.\n",
        "timestamp": "2025-10-09T19:47:42.247Z",
        "sender": "AI Assistant",
        "id": "msg_1760039262247_l3c5sw70z"
      },
      {
        "type": "user",
        "content": "Transfer hash of that purchase ",
        "timestamp": "2025-10-09T19:53:58.385Z",
        "sender": "enamnte",
        "attachments": [],
        "id": "msg_1760039638385_28fmohzke"
      },
      {
        "type": "ai",
        "content": "Thank you. Please provide the transfer hash so we can investigate the missing referral bonus.\n",
        "timestamp": "2025-10-09T19:53:59.298Z",
        "sender": "AI Assistant",
        "id": "msg_1760039639298_flo477gw5"
      },
      {
        "type": "user",
        "content": "0xf1f9467691824cc1c07b0abd565fea5d561eb69431cb7cbfd80147b663e54464",
        "timestamp": "2025-10-09T19:54:54.217Z",
        "sender": "enamnte",
        "attachments": [],
        "id": "msg_1760039694217_hs6je9h2m"
      },
      {
        "type": "ai",
        "content": "Thank you. We'll investigate the missing referral bonus using the provided transaction hash.\n",
        "timestamp": "2025-10-09T19:54:55.226Z",
        "sender": "AI Assistant",
        "id": "msg_1760039695226_g45pwt4xc"
      },
      {
        "type": "user",
        "content": "Thank you ",
        "timestamp": "2025-10-09T19:55:31.128Z",
        "sender": "enamnte",
        "attachments": [],
        "id": "msg_1760039731128_g1d6g96rn"
      },
      {
        "type": "ai",
        "content": "You're welcome. We'll follow up as soon as we have more information.\n",
        "timestamp": "2025-10-09T19:55:32.066Z",
        "sender": "AI Assistant",
        "id": "msg_1760039732066_brenkk813"
      }
    ],
    "createdAt": "2025-10-09T19:46:14.450Z",
    "updatedAt": "2025-10-09T19:55:32.066Z"
  },
  {
    "_id": "68df841935f9f5b4a2fe4a9e",
    "userId": "404D6864",
    "username": "rakib002",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-03T08:06:49.617Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-03T08:06:49.617Z",
    "updatedAt": "2025-10-03T08:06:49.617Z"
  },
  {
    "_id": "68e0a0a135f9f5b4a2fe4aa2",
    "userId": "5C2F06A3",
    "username": "sayen2020",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-04T04:20:49.695Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-04T04:21:25.639Z",
        "sender": "sayen2020",
        "attachments": [],
        "id": "msg_1759551685639_nqakw0agt"
      },
      {
        "type": "ai",
        "content": "Hi there! How can I help you today?\n",
        "timestamp": "2025-10-04T04:21:26.961Z",
        "sender": "AI Assistant",
        "id": "msg_1759551686962_yrmhvr1g9"
      },
      {
        "type": "user",
        "content": "Error: Withdrawal already in progressp",
        "timestamp": "2025-10-04T04:22:44.061Z",
        "sender": "sayen2020",
        "attachments": [],
        "id": "msg_1759551764062_xag1sdcew"
      },
      {
        "type": "ai",
        "content": "It seems like you already have a withdrawal in progress. Please wait for the current transaction to complete before initiating another withdrawal.\n",
        "timestamp": "2025-10-04T04:22:45.107Z",
        "sender": "AI Assistant",
        "id": "msg_1759551765107_tvgkt7nqx"
      },
      {
        "type": "user",
        "content": "Subject: Claim Error Error: Withdrawal already in progress Sent from my iPhone",
        "timestamp": "2025-10-04T04:23:54.606Z",
        "sender": "sayen2020",
        "attachments": [],
        "id": "msg_1759551834606_a6qjk3m63"
      },
      {
        "type": "ai",
        "content": "It seems like you already have a withdrawal in progress. Please wait for the current transaction to complete before initiating another withdrawal.\n",
        "timestamp": "2025-10-04T04:23:55.587Z",
        "sender": "AI Assistant",
        "id": "msg_1759551835587_8fv339wws"
      }
    ],
    "createdAt": "2025-10-04T04:20:49.695Z",
    "updatedAt": "2025-10-04T04:23:55.588Z"
  },
  {
    "_id": "68e511be35f9f5b4a2fe4aa5",
    "userId": "229699D4",
    "username": "infinity",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-07T13:12:30.464Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Live price not showing in website. Any reason? ",
        "timestamp": "2025-10-07T13:13:41.949Z",
        "sender": "infinity",
        "attachments": [
          {
            "filename": "1759842821895-636471528-0-Screenshot_20251007_191203.jpg",
            "originalname": "Screenshot_20251007_191203.jpg",
            "mimetype": "image/jpeg",
            "size": 588657,
            "path": "support_attachments/1759842821895-636471528-0-Screenshot_20251007_191203.jpg"
          }
        ],
        "id": "msg_1759842821949_lq4epw5is"
      },
      {
        "type": "ai",
        "content": "There may be a temporary issue with our price feed. Please check back in a few minutes; if the problem persists, contact support with details for assistance.\n",
        "timestamp": "2025-10-07T13:13:43.066Z",
        "sender": "AI Assistant",
        "id": "msg_1759842823066_f4qvjb5nk"
      },
      {
        "type": "user",
        "content": "Ok",
        "timestamp": "2025-10-07T13:14:54.900Z",
        "sender": "infinity",
        "attachments": [],
        "id": "msg_1759842894900_wc5vb0e47"
      },
      {
        "type": "ai",
        "content": "Understood. Let me know if you need anything else.\n",
        "timestamp": "2025-10-07T13:14:55.883Z",
        "sender": "AI Assistant",
        "id": "msg_1759842895883_omvzez8xz"
      }
    ],
    "createdAt": "2025-10-07T13:12:30.464Z",
    "updatedAt": "2025-10-07T13:14:55.883Z"
  },
  {
    "_id": "68df462035f9f5b4a2fe4a96",
    "userId": "B6A1FD7D",
    "username": "wazidking",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-03T03:42:24.157Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Why are you having trouble with Uthdraw?",
        "timestamp": "2025-10-03T03:43:52.745Z",
        "sender": "wazidking",
        "attachments": [
          {
            "filename": "1759463032743-757282947-0-Screenshot_2025-10-03-09-26-31-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg",
            "originalname": "Screenshot_2025-10-03-09-26-31-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg",
            "mimetype": "image/jpeg",
            "size": 534844,
            "path": "support_attachments/1759463032743-757282947-0-Screenshot_2025-10-03-09-26-31-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg"
          }
        ],
        "id": "msg_1759463032746_co84hgzoh"
      },
      {
        "type": "ai",
        "content": "I'm sorry, I don't have enough information to answer that. Could you please provide more details about the withdrawal issue you're experiencing? If you need further assistance, please submit a ticket.\n",
        "timestamp": "2025-10-03T03:43:53.729Z",
        "sender": "AI Assistant",
        "id": "msg_1759463033729_flod7kwhy"
      },
      {
        "type": "user",
        "content": "hi",
        "timestamp": "2025-10-03T03:46:51.416Z",
        "sender": "wazidking",
        "attachments": [],
        "id": "msg_1759463211416_9iyfz9917"
      },
      {
        "type": "ai",
        "content": "Hi there! How can I help you today?\n",
        "timestamp": "2025-10-03T03:46:52.369Z",
        "sender": "AI Assistant",
        "id": "msg_1759463212369_djhpukymb"
      },
      {
        "type": "user",
        "content": "how are you?",
        "timestamp": "2025-10-03T03:47:07.247Z",
        "sender": "wazidking",
        "attachments": [],
        "id": "msg_1759463227247_kkyfm69ih"
      },
      {
        "type": "ai",
        "content": "I'm doing well, thank you. How can I assist you today?\n",
        "timestamp": "2025-10-03T03:47:08.041Z",
        "sender": "AI Assistant",
        "id": "msg_1759463228041_t3tpvtkiw"
      },
      {
        "type": "user",
        "content": "তুমি কি বাংলা বুঝ?",
        "timestamp": "2025-10-03T03:47:55.761Z",
        "sender": "wazidking",
        "attachments": [],
        "id": "msg_1759463275761_sxhjonvyp"
      },
      {
        "type": "ai",
        "content": "I do not understand Bengali. Please communicate in English.\n",
        "timestamp": "2025-10-03T03:47:57.078Z",
        "sender": "AI Assistant",
        "id": "msg_1759463277078_hovjfsn65"
      },
      {
        "type": "user",
        "content": "Which country was Node meta developed from?",
        "timestamp": "2025-10-03T03:49:12.062Z",
        "sender": "wazidking",
        "attachments": [],
        "id": "msg_1759463352062_xz8ti4cs9"
      },
      {
        "type": "ai",
        "content": "NodeMeta is a global platform. We do not have a single country of origin.\n",
        "timestamp": "2025-10-03T03:49:12.988Z",
        "sender": "AI Assistant",
        "id": "msg_1759463352988_hrrgjr0j8"
      },
      {
        "type": "user",
        "content": "Is it decentralized?",
        "timestamp": "2025-10-03T03:50:14.301Z",
        "sender": "wazidking",
        "attachments": [],
        "id": "msg_1759463414301_29gbl5lpy"
      },
      {
        "type": "ai",
        "content": "Yes, NodeMeta offers decentralized solutions as part of its services. Our platform includes DeFi solutions and Web3 integration.\n",
        "timestamp": "2025-10-03T03:50:15.310Z",
        "sender": "AI Assistant",
        "id": "msg_1759463415310_7yzws3csj"
      },
      {
        "type": "user",
        "content": "How long will this last?",
        "timestamp": "2025-10-03T03:51:28.505Z",
        "sender": "wazidking",
        "attachments": [],
        "id": "msg_1759463488505_kfepb9499"
      },
      {
        "type": "ai",
        "content": "Reward amounts may adjust every 2 years due to the halving system. Keep an eye on official announcements for updates.\n",
        "timestamp": "2025-10-03T03:51:29.266Z",
        "sender": "AI Assistant",
        "id": "msg_1759463489266_6ocou2eoo"
      },
      {
        "type": "user",
        "content": " human agent?",
        "timestamp": "2025-10-03T03:52:12.892Z",
        "sender": "wazidking",
        "attachments": [],
        "id": "msg_1759463532892_whj8esv0m"
      },
      {
        "type": "ai",
        "content": "Connecting you to a human agent now.\n",
        "timestamp": "2025-10-03T03:52:13.799Z",
        "sender": "AI Assistant",
        "id": "msg_1759463533799_jdm3kn12e"
      }
    ],
    "createdAt": "2025-10-03T03:42:24.157Z",
    "updatedAt": "2025-10-03T03:52:13.799Z"
  },
  {
    "_id": "68edeb9835f9f5b4a2fe4ab6",
    "userId": "78BC6DB4",
    "username": "tasvirislam",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-14T06:20:08.307Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Hi",
        "timestamp": "2025-10-14T06:20:31.068Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760422831068_9wvcmgfay"
      },
      {
        "type": "ai",
        "content": "Hi there! How can I help you today?\n",
        "timestamp": "2025-10-14T06:20:32.449Z",
        "sender": "AI Assistant",
        "id": "msg_1760422832449_67cr9cxi7"
      },
      {
        "type": "user",
        "content": "Reword ",
        "timestamp": "2025-10-14T06:20:48.230Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760422848230_yw0y30j1j"
      },
      {
        "type": "ai",
        "content": "How can I assist you today?\n",
        "timestamp": "2025-10-14T06:20:48.979Z",
        "sender": "AI Assistant",
        "id": "msg_1760422848979_p9wuq51g1"
      },
      {
        "type": "user",
        "content": "My reward is not received yet.",
        "timestamp": "2025-10-14T07:05:00.351Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760425500351_61l3bsia9"
      },
      {
        "type": "ai",
        "content": "Please provide your wallet address and transaction hash so we can investigate. There may be a slight delay.\n",
        "timestamp": "2025-10-14T07:05:02.503Z",
        "sender": "AI Assistant",
        "id": "msg_1760425502503_w36q9mpjw"
      },
      {
        "type": "user",
        "content": "0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a",
        "timestamp": "2025-10-14T07:07:46.570Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760425666570_95uj26oa0"
      },
      {
        "type": "ai",
        "content": "Thank you. Please provide the transaction hash as well so we can investigate the missing reward.\n",
        "timestamp": "2025-10-14T07:07:47.914Z",
        "sender": "AI Assistant",
        "id": "msg_1760425667914_qrachhq5u"
      },
      {
        "type": "user",
        "content": "0xa4bbe5493a189043ba9c7e11d789b2e2101de64856cce959b42a57971cb866b7",
        "timestamp": "2025-10-14T07:09:25.845Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760425765845_5sunngg2k"
      },
      {
        "type": "ai",
        "content": "Thank you. We will investigate the transaction with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a and transaction hash 0xa4bbe5493a189043ba9c7e11d789b2e2101de64856cce959b42a57971cb866b7 and get back to you shortly.\n",
        "timestamp": "2025-10-14T07:09:27.781Z",
        "sender": "AI Assistant",
        "id": "msg_1760425767781_8edqc1h96"
      },
      {
        "type": "user",
        "content": "Please give me, my reward quickly ",
        "timestamp": "2025-10-14T07:10:47.285Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760425847285_j57uyyfpy"
      },
      {
        "type": "ai",
        "content": "We are investigating your missing reward with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a and transaction hash 0xa4bbe5493a189043ba9c7e11d789b2e2101de64856cce959b42a57971cb866b7. We will update you as soon as possible.\n",
        "timestamp": "2025-10-14T07:10:48.673Z",
        "sender": "AI Assistant",
        "id": "msg_1760425848673_jaul4l5qs"
      },
      {
        "type": "user",
        "content": "Okay Dear supporter quickly ",
        "timestamp": "2025-10-14T07:11:21.366Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760425881366_7aa3metkw"
      },
      {
        "type": "ai",
        "content": "We understand your concern and are working to resolve the issue with transaction hash 0xa4bbe5493a189043ba9c7e11d789b2e2101de64856cce959b42a57971cb866b7 as quickly as possible.\n",
        "timestamp": "2025-10-14T07:11:22.849Z",
        "sender": "AI Assistant",
        "id": "msg_1760425882849_wulkpc96p"
      },
      {
        "type": "user",
        "content": "??",
        "timestamp": "2025-10-14T07:29:54.106Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760426994106_b1lni25ft"
      },
      {
        "type": "ai",
        "content": "We are still investigating transaction hash 0xa4bbe5493a189043ba9c7e11d789b2e2101de64856cce959b42a57971cb866b7. We will provide an update soon.\n",
        "timestamp": "2025-10-14T07:29:55.881Z",
        "sender": "AI Assistant",
        "id": "msg_1760426995881_cu064etqe"
      },
      {
        "type": "user",
        "content": "Please quickly ",
        "timestamp": "2025-10-14T07:31:03.801Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760427063801_hma511s7r"
      },
      {
        "type": "ai",
        "content": "We are actively investigating transaction hash 0xa4bbe5493a189043ba9c7e11d789b2e2101de64856cce959b42a57971cb866b7 and will update you as soon as possible.\n",
        "timestamp": "2025-10-14T07:31:04.892Z",
        "sender": "AI Assistant",
        "id": "msg_1760427064892_b52vjvgyx"
      },
      {
        "type": "user",
        "content": "Please quickly ",
        "timestamp": "2025-10-14T08:35:11.388Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760430911388_t1ur5hm21"
      },
      {
        "type": "ai",
        "content": "We are working on resolving the issue with transaction hash 0xa4bbe5493a189043ba9c7e11d789b2e2101de64856cce959b42a57971cb866b7.\n",
        "timestamp": "2025-10-14T08:35:12.702Z",
        "sender": "AI Assistant",
        "id": "msg_1760430912702_y2tbykydu"
      },
      {
        "type": "user",
        "content": "Oky",
        "timestamp": "2025-10-14T08:36:49.272Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760431009272_5g62d609h"
      },
      {
        "type": "ai",
        "content": "We are still investigating transaction hash 0xa4bbe5493a189043ba9c7e11d789b2e2101de64856cce959b42a57971cb866b7 and will provide an update as soon as possible.\n",
        "timestamp": "2025-10-14T08:36:50.900Z",
        "sender": "AI Assistant",
        "id": "msg_1760431010901_38qnsnpg2"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-14T09:02:07.188Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760432527188_9xm7fjilb"
      },
      {
        "type": "ai",
        "content": "Hello, how can I help you today?\n",
        "timestamp": "2025-10-14T09:02:08.154Z",
        "sender": "AI Assistant",
        "id": "msg_1760432528154_zptb8uju4"
      },
      {
        "type": "user",
        "content": "Please give me, my reward quickly ",
        "timestamp": "2025-10-14T09:03:08.382Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760432588382_1pfe4tdij"
      },
      {
        "type": "ai",
        "content": "We are investigating the missing reward for transaction hash 0xa4bbe5493a189043ba9c7e11d789b2e2101de64856cce959b42a57971cb866b7 and will update you soon. Daily rewards are distributed automatically once every 24 hours, there may be a delay.\n",
        "timestamp": "2025-10-14T09:03:09.660Z",
        "sender": "AI Assistant",
        "id": "msg_1760432589661_71c0ghm37"
      },
      {
        "type": "user",
        "content": "Today miming",
        "timestamp": "2025-10-15T01:37:53.903Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760492273903_v3xj73w07"
      },
      {
        "type": "ai",
        "content": "Daily rewards are distributed automatically once every 24 hours, there may be a delay. If you don't receive it after 24 hours, please share your wallet address so we can investigate.\n",
        "timestamp": "2025-10-15T01:37:54.941Z",
        "sender": "AI Assistant",
        "id": "msg_1760492274941_c7ayy2916"
      },
      {
        "type": "user",
        "content": "0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a",
        "timestamp": "2025-10-15T01:41:24.760Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760492484760_tw0sq5tvu"
      },
      {
        "type": "ai",
        "content": "Thank you. We will investigate the missing rewards associated with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a. Daily rewards are distributed automatically once every 24 hours, there may be a delay.\n",
        "timestamp": "2025-10-15T01:41:25.952Z",
        "sender": "AI Assistant",
        "id": "msg_1760492485952_1o05tfsdq"
      },
      {
        "type": "user",
        "content": "Today maning",
        "timestamp": "2025-10-15T06:54:05.620Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760511245620_5gy416nr2"
      },
      {
        "type": "ai",
        "content": "Daily rewards are distributed automatically once every 24 hours, there may be a delay. If you don't receive it after 24 hours, please share your wallet address so we can investigate.\n",
        "timestamp": "2025-10-15T06:54:07.064Z",
        "sender": "AI Assistant",
        "id": "msg_1760511247064_djmi9wlfr"
      },
      {
        "type": "user",
        "content": "0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a",
        "timestamp": "2025-10-15T08:39:10.273Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760517550273_js9uwpqdw"
      },
      {
        "type": "ai",
        "content": "Thank you. We will investigate the missing rewards associated with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a.\n",
        "timestamp": "2025-10-15T08:39:12.061Z",
        "sender": "AI Assistant",
        "id": "msg_1760517552061_u8k70zd4y"
      },
      {
        "type": "user",
        "content": "My reward not received yet ",
        "timestamp": "2025-10-15T08:39:39.314Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760517579314_7irbgncmy"
      },
      {
        "type": "ai",
        "content": "Daily rewards are distributed automatically once every 24 hours, there may be a delay. If you don't receive it after 24 hours, please share your wallet address so we can investigate.\n",
        "timestamp": "2025-10-15T08:39:40.826Z",
        "sender": "AI Assistant",
        "id": "msg_1760517580826_klrhcexpt"
      },
      {
        "type": "user",
        "content": "0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a",
        "timestamp": "2025-10-15T08:39:47.932Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760517587932_vh7fj7xb8"
      },
      {
        "type": "ai",
        "content": "Thank you. We will investigate the missing rewards associated with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a.\n",
        "timestamp": "2025-10-15T08:39:49.166Z",
        "sender": "AI Assistant",
        "id": "msg_1760517589166_7090thnq3"
      },
      {
        "type": "user",
        "content": "It's been more than 24 hours now my reward has not come",
        "timestamp": "2025-10-15T08:42:05.660Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760517725660_ot8o5diks"
      },
      {
        "type": "ai",
        "content": "We are investigating the missing rewards associated with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a. We will provide an update as soon as possible.\n",
        "timestamp": "2025-10-15T08:42:07.563Z",
        "sender": "AI Assistant",
        "id": "msg_1760517727563_516pkljwm"
      },
      {
        "type": "user",
        "content": "Is there any system to change the wall?",
        "timestamp": "2025-10-15T08:42:33.375Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760517753375_h1yfmd46y"
      },
      {
        "type": "ai",
        "content": "Could you please clarify what you mean by \"change the wall?\" If you are still experiencing issues with your rewards, we are investigating the missing rewards associated with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a and will update you soon.\n",
        "timestamp": "2025-10-15T08:42:34.750Z",
        "sender": "AI Assistant",
        "id": "msg_1760517754750_a564slni1"
      },
      {
        "type": "user",
        "content": "New created walet",
        "timestamp": "2025-10-15T11:24:33.368Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760527473368_f4se6978n"
      },
      {
        "type": "ai",
        "content": "Are you asking if you can use a new wallet to receive rewards? If so, we are still investigating the missing rewards associated with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a and will update you soon.\n",
        "timestamp": "2025-10-15T11:24:34.574Z",
        "sender": "AI Assistant",
        "id": "msg_1760527474574_vnt4fdx7u"
      },
      {
        "type": "user",
        "content": "My wallet is hake",
        "timestamp": "2025-10-16T06:24:12.425Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760595852425_cann54jnq"
      },
      {
        "type": "ai",
        "content": "We take security seriously. Please provide details about how you believe your wallet was compromised so we can investigate.\n",
        "timestamp": "2025-10-16T06:24:13.382Z",
        "sender": "AI Assistant",
        "id": "msg_1760595853382_zz8csbrl4"
      },
      {
        "type": "user",
        "content": "my wallet change possibil",
        "timestamp": "2025-10-16T06:36:40.805Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760596600805_6ll771521"
      },
      {
        "type": "ai",
        "content": "Could you clarify what you mean by changing your wallet? If you believe your wallet has been compromised, please provide details so we can investigate.\n",
        "timestamp": "2025-10-16T06:36:42.532Z",
        "sender": "AI Assistant",
        "id": "msg_1760596602532_14rwz054b"
      },
      {
        "type": "user",
        "content": "2 days bunus transfer ",
        "timestamp": "2025-10-16T06:47:27.563Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760597247564_e6lglrl3p"
      },
      {
        "type": "ai",
        "content": "We are still investigating the missing rewards associated with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a and will update you soon. Please confirm if this issue is about that wallet address.\n",
        "timestamp": "2025-10-16T06:47:28.674Z",
        "sender": "AI Assistant",
        "id": "msg_1760597248674_3j2ofunkh"
      },
      {
        "type": "user",
        "content": "Hi Dear supporter",
        "timestamp": "2025-10-16T19:29:28.596Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760642968596_sw026rtfc"
      },
      {
        "type": "ai",
        "content": "Hello! How can I assist you today?\n",
        "timestamp": "2025-10-16T19:29:29.419Z",
        "sender": "AI Assistant",
        "id": "msg_1760642969419_s46nqq6g9"
      },
      {
        "type": "user",
        "content": "My wallet is losses. I can add new wallet address. ",
        "timestamp": "2025-10-16T19:30:24.852Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760643024852_04zzwzzqc"
      },
      {
        "type": "ai",
        "content": "Yes, you can add a new wallet address. We are also still investigating the missing rewards associated with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a and will update you soon.\n",
        "timestamp": "2025-10-16T19:30:27.582Z",
        "sender": "AI Assistant",
        "id": "msg_1760643027582_4g7cy08x5"
      },
      {
        "type": "user",
        "content": "How can change wallet address? ",
        "timestamp": "2025-10-16T19:31:19.834Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760643079834_nevbe3erb"
      },
      {
        "type": "ai",
        "content": "To change your wallet address, go to the profile settings in your account. We are still investigating the missing rewards associated with wallet address 0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a and will update you soon.\n",
        "timestamp": "2025-10-16T19:31:21.414Z",
        "sender": "AI Assistant",
        "id": "msg_1760643081414_e8ofkhv8i"
      },
      {
        "type": "user",
        "content": "How?",
        "timestamp": "2025-10-16T19:36:18.513Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760643378513_op035xtd0"
      },
      {
        "type": "ai",
        "content": "Navigate to your profile settings and look for the \"Wallet Address\" section. There, you should find an option to modify or update it.\n",
        "timestamp": "2025-10-16T19:36:19.723Z",
        "sender": "AI Assistant",
        "id": "msg_1760643379723_jj5a9cqps"
      },
      {
        "type": "user",
        "content": "Can i setup Google authenticator with my email? ",
        "timestamp": "2025-10-16T19:37:46.500Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760643466500_ris2mq5e5"
      },
      {
        "type": "ai",
        "content": "I am unsure if Google Authenticator can be set up directly with your email. Please submit a ticket so we can help determine if this is possible.\n",
        "timestamp": "2025-10-16T19:37:47.683Z",
        "sender": "AI Assistant",
        "id": "msg_1760643467683_qabcuh7c5"
      },
      {
        "type": "user",
        "content": "Help me ",
        "timestamp": "2025-10-16T19:39:29.607Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760643569607_b4j6wva52"
      },
      {
        "type": "ai",
        "content": "How can I help you today? If you need further assistance, please submit a ticket.\n",
        "timestamp": "2025-10-16T19:39:31.289Z",
        "sender": "AI Assistant",
        "id": "msg_1760643571289_wxhzwjbwk"
      },
      {
        "type": "user",
        "content": "Help ",
        "timestamp": "2025-10-16T19:43:10.466Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760643790466_w1q0onayk"
      },
      {
        "type": "ai",
        "content": "How can I help you today? If you need further assistance, please submit a ticket.\n",
        "timestamp": "2025-10-16T19:43:12.081Z",
        "sender": "AI Assistant",
        "id": "msg_1760643792081_1q5r9jsg1"
      },
      {
        "type": "user",
        "content": "My wallet is hage",
        "timestamp": "2025-10-17T04:04:16.785Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760673856785_3wi7klpmu"
      },
      {
        "type": "ai",
        "content": "We take security seriously. Please provide details about how you believe your wallet was compromised so we can investigate. If you need further assistance, please submit a ticket.\n",
        "timestamp": "2025-10-17T04:04:18.372Z",
        "sender": "AI Assistant",
        "id": "msg_1760673858372_yqf4r1dcq"
      }
    ],
    "createdAt": "2025-10-14T06:20:08.307Z",
    "updatedAt": "2025-10-17T04:04:18.372Z"
  },
  {
    "_id": "69003ef9fbe54fe3316a7323",
    "userId": "3C936050",
    "username": "rakib001",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-28T03:56:41.718Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-28T03:56:41.718Z",
    "updatedAt": "2025-10-28T03:56:41.718Z"
  },
  {
    "_id": "68e87e1335f9f5b4a2fe4aab",
    "userId": "411DD0B7",
    "username": "thaharaj",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-10T03:31:31.533Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "9/10/2025 tarik dally rewards bonus paini.",
        "timestamp": "2025-10-10T03:33:39.970Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760067219970_tsbw1mey4"
      },
      {
        "type": "ai",
        "content": "Daily rewards are distributed automatically every 24 hours. If you haven't received your reward after 24 hours, please share your wallet address so we can investigate.\n",
        "timestamp": "2025-10-10T03:33:41.355Z",
        "sender": "AI Assistant",
        "id": "msg_1760067221355_tdu9je579"
      },
      {
        "type": "user",
        "content": "Wallet I d",
        "timestamp": "2025-10-10T10:20:48.041Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760091648041_tpujl9kjr"
      },
      {
        "type": "ai",
        "content": "To ensure the security of your wallet, we never store your private keys. Can you please clarify what you mean by \"Wallet I d\" so I can assist you further?\n",
        "timestamp": "2025-10-10T10:20:49.118Z",
        "sender": "AI Assistant",
        "id": "msg_1760091649118_5vhdyp3kz"
      },
      {
        "type": "user",
        "content": "0x9Cd9E2d809f53fd73DB806df3588541dc530F3B1",
        "timestamp": "2025-10-10T10:25:47.388Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760091947388_siazf0dqc"
      },
      {
        "type": "ai",
        "content": "Thank you. We'll investigate why you haven't received your daily rewards using the provided wallet address.\n",
        "timestamp": "2025-10-10T10:25:48.262Z",
        "sender": "AI Assistant",
        "id": "msg_1760091948262_k2xqf8mcb"
      },
      {
        "type": "user",
        "content": "0x9Cd9E2d809f53fd73DB806df3588541dc530F3B1",
        "timestamp": "2025-10-10T10:43:21.205Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760093001205_5jh498auz"
      },
      {
        "type": "ai",
        "content": "We've received your wallet address and will investigate the missing daily rewards. We'll update you as soon as we have more information.\n",
        "timestamp": "2025-10-10T10:43:22.284Z",
        "sender": "AI Assistant",
        "id": "msg_1760093002284_l5tf0pewz"
      },
      {
        "type": "user",
        "content": "Yes",
        "timestamp": "2025-10-10T10:47:38.796Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760093258796_g8e0648oo"
      },
      {
        "type": "ai",
        "content": "Understood. We'll keep you updated on the investigation of your missing daily rewards.\n",
        "timestamp": "2025-10-10T10:47:39.675Z",
        "sender": "AI Assistant",
        "id": "msg_1760093259675_ae2zqqzre"
      },
      {
        "type": "user",
        "content": "Missing dally rewards 9/10/2025 tarik for give me",
        "timestamp": "2025-10-10T10:54:18.460Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760093658460_wv4akazms"
      },
      {
        "type": "ai",
        "content": "I can investigate why you haven't received your daily rewards on 9/10/2025. Please provide your wallet address.\n",
        "timestamp": "2025-10-10T10:54:19.497Z",
        "sender": "AI Assistant",
        "id": "msg_1760093659497_oq3oasav3"
      },
      {
        "type": "user",
        "content": "0x9Cd9E2d809f53fd73DB806df3588541dc530F3B1",
        "timestamp": "2025-10-10T11:08:53.276Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760094533276_qyno8dx6f"
      },
      {
        "type": "ai",
        "content": "Thank you. We'll check the daily rewards for 9/10/2025 for wallet address 0x9Cd9E2d809f53fd73DB806df3588541dc530F3B1.\n",
        "timestamp": "2025-10-10T11:08:54.658Z",
        "sender": "AI Assistant",
        "id": "msg_1760094534658_ed4qsr0v7"
      },
      {
        "type": "user",
        "content": "Please ",
        "timestamp": "2025-10-10T11:28:57.657Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760095737657_4na2if5zl"
      },
      {
        "type": "ai",
        "content": "Please clarify your request so I can assist you effectively.\n",
        "timestamp": "2025-10-10T11:28:58.642Z",
        "sender": "AI Assistant",
        "id": "msg_1760095738643_dfae2084i"
      },
      {
        "type": "user",
        "content": "Missing dally rewards 9/10/2025 tarik for give me  04:54 PM",
        "timestamp": "2025-10-10T11:31:24.402Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760095884402_0x2a0v6xx"
      },
      {
        "type": "ai",
        "content": "We are already investigating your missing daily rewards for 9/10/2025 using wallet address 0x9Cd9E2d809f53fd73DB806df3588541dc530F3B1. We'll update you when we have more information.\n",
        "timestamp": "2025-10-10T11:31:25.869Z",
        "sender": "AI Assistant",
        "id": "msg_1760095885869_2ao8wjbd5"
      },
      {
        "type": "user",
        "content": "Hello ",
        "timestamp": "2025-10-10T13:44:27.604Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760103867604_4qj0wqxhp"
      },
      {
        "type": "ai",
        "content": "Hello! How can I assist you today?\n",
        "timestamp": "2025-10-10T13:44:28.601Z",
        "sender": "AI Assistant",
        "id": "msg_1760103868601_kmrw9ggoo"
      },
      {
        "type": "user",
        "content": "Mmissing dally rewards 9/10/2025 tarik for give me",
        "timestamp": "2025-10-10T15:56:09.045Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760111769045_dcmxtigev"
      },
      {
        "type": "ai",
        "content": "As previously stated, we are already investigating your missing daily rewards for 9/10/2025 using wallet address 0x9Cd9E2d809f53fd73DB806df3588541dc530F3B1. We'll update you when we have more information.\n",
        "timestamp": "2025-10-10T15:56:11.134Z",
        "sender": "AI Assistant",
        "id": "msg_1760111771134_7m18g5c00"
      },
      {
        "type": "user",
        "content": "Mmissing dally rewards 9/10/2025 tarik for give me  09:56 PM",
        "timestamp": "2025-10-10T22:01:57.343Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760133717343_b8vmba347"
      },
      {
        "type": "ai",
        "content": "We are already investigating your missing daily rewards for 9/10/2025 using wallet address 0x9Cd9E2d809f53fd73DB806df3588541dc530F3B1. We will provide an update as soon as we have one.\n",
        "timestamp": "2025-10-10T22:01:58.530Z",
        "sender": "AI Assistant",
        "id": "msg_1760133718530_r6tzwb4gc"
      },
      {
        "type": "user",
        "content": " Mmissing dally rewards 9/10/2025 tarik for give me 09:56 PM  04:01 AM",
        "timestamp": "2025-10-12T01:40:11.722Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760233211722_sie1dgnxt"
      },
      {
        "type": "ai",
        "content": "We are already investigating your missing daily rewards for 9/10/2025 using wallet address 0x9Cd9E2d809f53fd73DB806df3588541dc530F3B1. We will provide an update as soon as we have one.\n",
        "timestamp": "2025-10-12T01:40:12.861Z",
        "sender": "AI Assistant",
        "id": "msg_1760233212861_1nt5rrqqs"
      },
      {
        "type": "user",
        "content": "We are lnvestigating end",
        "timestamp": "2025-10-12T01:42:52.125Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760233372126_iqktwjl89"
      },
      {
        "type": "ai",
        "content": "Understood. We will inform you of the results of the investigation into your missing daily rewards for 9/10/2025.\n",
        "timestamp": "2025-10-12T01:42:53.101Z",
        "sender": "AI Assistant",
        "id": "msg_1760233373101_2jupl4bzh"
      },
      {
        "type": "user",
        "content": "We are lnvestigating end",
        "timestamp": "2025-10-14T01:37:14.504Z",
        "sender": "thaharaj",
        "attachments": [],
        "id": "msg_1760405834504_kz8zpekcb"
      },
      {
        "type": "ai",
        "content": "Understood. We will inform you of the results of the investigation into your missing daily rewards for 9/10/2025.\n",
        "timestamp": "2025-10-14T01:37:15.555Z",
        "sender": "AI Assistant",
        "id": "msg_1760405835555_jvwhhdde5"
      }
    ],
    "createdAt": "2025-10-10T03:31:31.533Z",
    "updatedAt": "2025-10-14T01:37:15.555Z"
  },
  {
    "_id": "68e9d2b535f9f5b4a2fe4aad",
    "userId": "4863B31C",
    "username": "sumon001",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-11T03:44:53.278Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "আমার রিওয়াড আজ পাই নাই",
        "timestamp": "2025-10-11T03:45:21.850Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760154321850_pg6snxigw"
      },
      {
        "type": "ai",
        "content": "I understand you haven't received your reward today. Please provide your wallet address and details about the reward so I can investigate.\n",
        "timestamp": "2025-10-11T03:45:22.797Z",
        "sender": "AI Assistant",
        "id": "msg_1760154322797_3q4cja2u9"
      },
      {
        "type": "user",
        "content": "0x2BF13D12466F687D34D9e2832aaeD67ca859a648",
        "timestamp": "2025-10-11T03:47:37.544Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760154457544_20p4sgmlt"
      },
      {
        "type": "ai",
        "content": "Thank you. This is the NTE contract address. Please provide your personal wallet address and details about the reward you are missing so I can investigate further.\n",
        "timestamp": "2025-10-11T03:47:38.544Z",
        "sender": "AI Assistant",
        "id": "msg_1760154458544_mtok0o3ll"
      },
      {
        "type": "user",
        "content": "0x39a5cf820cefb88c13184bbfdc2cc49021776363",
        "timestamp": "2025-10-11T03:48:29.447Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760154509447_sb58zrl0n"
      },
      {
        "type": "ai",
        "content": "Thank you. Please describe the reward you are missing so I can investigate using your wallet address.\n",
        "timestamp": "2025-10-11T03:48:30.317Z",
        "sender": "AI Assistant",
        "id": "msg_1760154510317_2h8fqd1ym"
      },
      {
        "type": "user",
        "content": "0x39a5cf820cefb88c13184bbfdc2cc49021776363",
        "timestamp": "2025-10-11T03:48:58.249Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760154538249_tiwt3ertc"
      },
      {
        "type": "ai",
        "content": "I have your wallet address. Please describe the reward you are missing so I can investigate.\n",
        "timestamp": "2025-10-11T03:48:59.090Z",
        "sender": "AI Assistant",
        "id": "msg_1760154539090_xsrp0utrc"
      },
      {
        "type": "user",
        "content": "আজ পুরকার পাই নাই",
        "timestamp": "2025-10-11T03:50:14.854Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760154614854_jhfkfqvlu"
      },
      {
        "type": "ai",
        "content": "I understand you did not receive today's reward. I will investigate using your provided wallet address: 0x39a5cf820cefb88c13184bbfdc2cc49021776363.\n",
        "timestamp": "2025-10-11T03:50:16.073Z",
        "sender": "AI Assistant",
        "id": "msg_1760154616073_b4ldlnky5"
      },
      {
        "type": "user",
        "content": "আজ কখন পাব",
        "timestamp": "2025-10-11T03:51:11.372Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760154671372_tx6d5izqq"
      },
      {
        "type": "ai",
        "content": "I am investigating the missing reward. I will update you on when you can expect to receive it as soon as possible.\n",
        "timestamp": "2025-10-11T03:51:12.250Z",
        "sender": "AI Assistant",
        "id": "msg_1760154672250_eg70s50i2"
      },
      {
        "type": "user",
        "content": "ধন্যবাদ ",
        "timestamp": "2025-10-11T03:54:10.995Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760154850995_vjvttgnfl"
      },
      {
        "type": "ai",
        "content": "You're welcome! I will update you as soon as I have more information about your reward.\n",
        "timestamp": "2025-10-11T03:54:12.126Z",
        "sender": "AI Assistant",
        "id": "msg_1760154852126_t08r21hrl"
      },
      {
        "type": "user",
        "content": "আজকের তারিখে পুরস্কার আসে নাই",
        "timestamp": "2025-10-11T04:05:15.242Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760155515242_cicez3dgu"
      },
      {
        "type": "ai",
        "content": "I understand you haven't received today's reward. I'm still investigating and will update you as soon as possible.\n",
        "timestamp": "2025-10-11T04:05:16.333Z",
        "sender": "AI Assistant",
        "id": "msg_1760155516333_44a4uu969"
      },
      {
        "type": "user",
        "content": "0x2BF13D12466F687D34D9e2832aaeD67ca859a648",
        "timestamp": "2025-10-11T04:08:08.666Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760155688666_vs4p509zt"
      },
      {
        "type": "ai",
        "content": "That is the NTE contract address. I am investigating the missing reward for wallet address 0x39a5cf820cefb88c13184bbfdc2cc49021776363.\n",
        "timestamp": "2025-10-11T04:08:09.780Z",
        "sender": "AI Assistant",
        "id": "msg_1760155689780_x3sy3y2ag"
      },
      {
        "type": "user",
        "content": "হা",
        "timestamp": "2025-10-11T04:08:53.753Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760155733753_put2jbnjl"
      },
      {
        "type": "ai",
        "content": "I'm still investigating the missing reward for wallet address 0x39a5cf820cefb88c13184bbfdc2cc49021776363. I will update you as soon as possible.\n",
        "timestamp": "2025-10-11T04:08:54.708Z",
        "sender": "AI Assistant",
        "id": "msg_1760155734708_mjn3li0vr"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-11T10:10:06.241Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760177406241_tp1aldlz4"
      },
      {
        "type": "ai",
        "content": "Hello! I am still investigating the missing reward for wallet address 0x39a5cf820cefb88c13184bbfdc2cc49021776363. I will update you as soon as possible.\n",
        "timestamp": "2025-10-11T10:10:07.923Z",
        "sender": "AI Assistant",
        "id": "msg_1760177407923_zw3jlu551"
      },
      {
        "type": "user",
        "content": "How much time to get it?",
        "timestamp": "2025-10-11T10:10:38.654Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760177438654_x4pc5xrkh"
      },
      {
        "type": "ai",
        "content": "I'm still investigating the missing reward for wallet address 0x39a5cf820cefb88c13184bbfdc2cc49021776363. I will update you with an estimated time as soon as possible.\n",
        "timestamp": "2025-10-11T10:10:39.903Z",
        "sender": "AI Assistant",
        "id": "msg_1760177439903_hc7k42abw"
      },
      {
        "type": "user",
        "content": "১১/১০/২০২৫ তারিখ এর পুরস্কার পাই নাই",
        "timestamp": "2025-10-13T02:33:35.111Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760322815111_hht792si4"
      },
      {
        "type": "ai",
        "content": "I understand you did not receive the reward for 11/10/2025. I am investigating the missing reward for wallet address 0x39a5cf820cefb88c13184bbfdc2cc49021776363 and will update you as soon as possible.\n",
        "timestamp": "2025-10-13T02:33:36.447Z",
        "sender": "AI Assistant",
        "id": "msg_1760322816447_mhlbeqyvx"
      },
      {
        "type": "user",
        "content": "হাই",
        "timestamp": "2025-10-14T03:49:34.073Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760413774073_osekl1pgt"
      },
      {
        "type": "ai",
        "content": "Hi! I'm still investigating the missing reward for wallet address 0x39a5cf820cefb88c13184bbfdc2cc49021776363 for 11/10/2025. I will update you as soon as possible.\n",
        "timestamp": "2025-10-14T03:49:35.357Z",
        "sender": "AI Assistant",
        "id": "msg_1760413775357_elp5p777j"
      },
      {
        "type": "user",
        "content": "সবাই তো পেয়েছে আমার টা পেতে দেরি হবে কেন?",
        "timestamp": "2025-10-14T03:50:22.960Z",
        "sender": "sumon001",
        "attachments": [],
        "id": "msg_1760413822960_6dbot13nf"
      },
      {
        "type": "ai",
        "content": "I understand your concern. I'm still investigating why your reward for 11/10/2025 is delayed for wallet address 0x39a5cf820cefb88c13184bbfdc2cc49021776363.\n",
        "timestamp": "2025-10-14T03:50:24.291Z",
        "sender": "AI Assistant",
        "id": "msg_1760413824291_jmtsxvs8k"
      }
    ],
    "createdAt": "2025-10-11T03:44:53.278Z",
    "updatedAt": "2025-10-14T03:50:24.291Z"
  },
  {
    "_id": "68f451f08e9f35f7311c03f5",
    "userId": "A4C22950",
    "username": "sdhar02",
    "title": "Sponsoring bonuses ",
    "type": "ticket",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "attachments": [],
    "messages": [
      {
        "type": "user",
        "content": "I sold 1 core node package to user ID Julan01.But sponsoring bonus not come in my ID. I request to you that,check this and give me a solution.Thank you.",
        "timestamp": "2025-10-19T02:50:24.739Z",
        "sender": "sdhar02",
        "attachments": []
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: general. A support agent will respond soon.",
        "timestamp": "2025-10-19T02:50:24.739Z",
        "sender": "System"
      }
    ],
    "createdAt": "2025-10-19T02:50:24.739Z",
    "updatedAt": "2025-10-19T02:50:24.739Z"
  },
  {
    "_id": "6937ef3f45a6494af43f6976",
    "userId": "62CF54D2",
    "username": "shahj9987",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-12-09T09:43:27.864Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-12-09T09:43:27.864Z",
    "updatedAt": "2025-12-09T09:43:27.864Z"
  },
  {
    "_id": "68e094bd35f9f5b4a2fe4aa0",
    "userId": "B78127BE",
    "username": "imon",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-04T03:30:05.317Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Why 100% reward not claimed?",
        "timestamp": "2025-10-04T03:30:40.848Z",
        "sender": "imon",
        "attachments": [],
        "id": "msg_1759548640848_4l3nh764n"
      },
      {
        "type": "ai",
        "content": "There may be a slight delay in processing. Please provide your wallet address and transaction hash so we can investigate.\n",
        "timestamp": "2025-10-04T03:30:41.851Z",
        "sender": "AI Assistant",
        "id": "msg_1759548641851_04ssi95xp"
      },
      {
        "type": "user",
        "content": "Okay...wait 2 minute ",
        "timestamp": "2025-10-04T03:31:16.355Z",
        "sender": "imon",
        "attachments": [],
        "id": "msg_1759548676355_xbvsv3vl9"
      },
      {
        "type": "ai",
        "content": "Understood. Please provide your wallet address and transaction hash when you're ready so we can look into it.\n",
        "timestamp": "2025-10-04T03:31:17.136Z",
        "sender": "AI Assistant",
        "id": "msg_1759548677136_du08nuxub"
      },
      {
        "type": "user",
        "content": "0x70A49724182e33BaA672084836F31b0492dF3A4D",
        "timestamp": "2025-10-04T03:34:23.275Z",
        "sender": "imon",
        "attachments": [],
        "id": "msg_1759548863275_a07was5nj"
      },
      {
        "type": "ai",
        "content": "Thank you. Please provide the transaction hash associated with the unreceived reward so we can investigate.\n",
        "timestamp": "2025-10-04T03:34:24.204Z",
        "sender": "AI Assistant",
        "id": "msg_1759548864204_xa9eaflgm"
      },
      {
        "type": "user",
        "content": "This is my wallet address ",
        "timestamp": "2025-10-04T03:34:42.386Z",
        "sender": "imon",
        "attachments": [],
        "id": "msg_1759548882386_20wp3ntek"
      },
      {
        "type": "ai",
        "content": "Thank you. To investigate your unclaimed reward, please provide the transaction hash associated with it.\n",
        "timestamp": "2025-10-04T03:34:43.464Z",
        "sender": "AI Assistant",
        "id": "msg_1759548883464_n7z812dl5"
      },
      {
        "type": "user",
        "content": "Here is not done any transaction....when i trying to claim reward then tjhis msg shown",
        "timestamp": "2025-10-04T03:37:51.086Z",
        "sender": "imon",
        "attachments": [
          {
            "filename": "1759549071055-364502902-0-Screenshot_20251004-093543.jpg",
            "originalname": "Screenshot_20251004-093543.jpg",
            "mimetype": "image/jpeg",
            "size": 281183,
            "path": "support_attachments/1759549071055-364502902-0-Screenshot_20251004-093543.jpg"
          }
        ],
        "id": "msg_1759549071086_dnt90kvaa"
      },
      {
        "type": "ai",
        "content": "Thank you. Please provide a screenshot of the message you're seeing so we can better understand the issue.\n",
        "timestamp": "2025-10-04T03:37:52.173Z",
        "sender": "AI Assistant",
        "id": "msg_1759549072173_z2vucj448"
      },
      {
        "type": "user",
        "content": "This is the screen shot....open this file plz",
        "timestamp": "2025-10-04T03:38:50.444Z",
        "sender": "imon",
        "attachments": [],
        "id": "msg_1759549130444_4rid8vddw"
      },
      {
        "type": "ai",
        "content": "Thank you. I am unable to open files. Please describe the message in the screenshot, or copy and paste the text.\n",
        "timestamp": "2025-10-04T03:38:51.835Z",
        "sender": "AI Assistant",
        "id": "msg_1759549131835_87y9kto2m"
      },
      {
        "type": "user",
        "content": "Okay",
        "timestamp": "2025-10-04T03:39:05.073Z",
        "sender": "imon",
        "attachments": [],
        "id": "msg_1759549145073_8fwvgwf3r"
      },
      {
        "type": "ai",
        "content": "Understood. Please describe the message in the screenshot, or copy and paste the text so we can assist you.\n",
        "timestamp": "2025-10-04T03:39:06.557Z",
        "sender": "AI Assistant",
        "id": "msg_1759549146557_4f8izavfg"
      },
      {
        "type": "user",
        "content": "Claim Failed Withdrawal already in progress  ! Detailed Error:  Withdrawal already in progress  i If this problem persists, please contact support at support@node-meta.com with the error details above.",
        "timestamp": "2025-10-04T03:40:57.620Z",
        "sender": "imon",
        "attachments": [],
        "id": "msg_1759549257620_wk6qz1se5"
      },
      {
        "type": "ai",
        "content": "The error message indicates a withdrawal is already in progress. Please contact support@node-meta.com with the error details for further assistance.\n",
        "timestamp": "2025-10-04T03:40:58.556Z",
        "sender": "AI Assistant",
        "id": "msg_1759549258556_6718dqvn7"
      }
    ],
    "createdAt": "2025-10-04T03:30:05.317Z",
    "updatedAt": "2025-10-04T03:40:58.556Z"
  },
  {
    "_id": "68d43a2d6809c0058e5ddbfb",
    "userId": "E654293B",
    "username": "palash02",
    "title": "AI Support Chat",
    "type": "human",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": "89690B16",
    "assignedAgentName": "sunywebdev-1",
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-09-24T18:36:29.068Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Hello ",
        "timestamp": "2025-09-24T18:36:44.906Z",
        "sender": "palash02",
        "attachments": [],
        "id": "msg_1758739004906_63xsnzkqn"
      },
      {
        "type": "ai",
        "content": "Hello! How can I help you today?\n",
        "timestamp": "2025-09-24T18:36:47.903Z",
        "sender": "AI Assistant",
        "id": "msg_1758739007903_f72b80wft"
      },
      {
        "type": "user",
        "content": "Sir,I sold a core node,but affiliate commissions not showing this system.Please help me for get a better solution.",
        "timestamp": "2025-09-24T18:39:47.519Z",
        "sender": "palash02",
        "attachments": [],
        "id": "msg_1758739187519_m9aqnepw6"
      },
      {
        "type": "ai",
        "content": "I understand you're not seeing affiliate commissions after selling a core node. Please submit a support ticket so we can investigate this issue and provide a solution.\n",
        "timestamp": "2025-09-24T18:39:48.626Z",
        "sender": "AI Assistant",
        "id": "msg_1758739188626_f12m0qecr"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-09-25T05:34:46.712Z",
        "sender": "System",
        "id": "msg_1758778486712_h87q12zij"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-09-25T05:35:12.424Z",
        "sender": "System",
        "id": "msg_1758778512424_l68ltbaq3"
      }
    ],
    "createdAt": "2025-09-24T18:36:29.069Z",
    "updatedAt": "2025-09-25T05:35:12.424Z"
  },
  {
    "_id": "68ec1ba135f9f5b4a2fe4ab0",
    "userId": "75052806",
    "username": "maria2609",
    "title": "Need acrltivate purchased core node",
    "type": "ticket",
    "status": "closed",
    "priority": "medium",
    "category": "account",
    "assignedAgent": null,
    "assignedAgentName": null,
    "attachments": [
      {
        "filename": "1760304032219-925213377-Screenshot_20251013-020411.jpg",
        "originalname": "Screenshot_20251013-020411.jpg",
        "mimetype": "image/jpeg",
        "size": 170211,
        "path": "support_attachments/1760304032219-925213377-Screenshot_20251013-020411.jpg"
      },
      {
        "filename": "1760304032834-319467312-Screenshot_20251013-020455.jpg",
        "originalname": "Screenshot_20251013-020455.jpg",
        "mimetype": "image/jpeg",
        "size": 326178,
        "path": "support_attachments/1760304032834-319467312-Screenshot_20251013-020455.jpg"
      },
      {
        "filename": "1760304033422-47926985-Screenshot_20251013-020435.jpg",
        "originalname": "Screenshot_20251013-020435.jpg",
        "mimetype": "image/jpeg",
        "size": 312769,
        "path": "support_attachments/1760304033422-47926985-Screenshot_20251013-020435.jpg"
      }
    ],
    "messages": [
      {
        "type": "user",
        "content": "Need activate my purchased core node..... And 11% refferal bonus disbursement ",
        "timestamp": "2025-10-12T21:20:33.590Z",
        "sender": "maria2609",
        "attachments": [
          {
            "filename": "1760304032219-925213377-Screenshot_20251013-020411.jpg",
            "originalname": "Screenshot_20251013-020411.jpg",
            "mimetype": "image/jpeg",
            "size": 170211,
            "path": "support_attachments/1760304032219-925213377-Screenshot_20251013-020411.jpg"
          },
          {
            "filename": "1760304032834-319467312-Screenshot_20251013-020455.jpg",
            "originalname": "Screenshot_20251013-020455.jpg",
            "mimetype": "image/jpeg",
            "size": 326178,
            "path": "support_attachments/1760304032834-319467312-Screenshot_20251013-020455.jpg"
          },
          {
            "filename": "1760304033422-47926985-Screenshot_20251013-020435.jpg",
            "originalname": "Screenshot_20251013-020435.jpg",
            "mimetype": "image/jpeg",
            "size": 312769,
            "path": "support_attachments/1760304033422-47926985-Screenshot_20251013-020435.jpg"
          }
        ]
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: account. A support agent will respond soon.",
        "timestamp": "2025-10-12T21:20:33.590Z",
        "sender": "System"
      },
      {
        "type": "user",
        "content": "Any update about my issue? ",
        "timestamp": "2025-10-13T01:00:55.543Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760317255543_zfn2zewwp"
      },
      {
        "type": "user",
        "content": "Any support agent here please response ",
        "timestamp": "2025-10-13T01:01:40.093Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760317300093_lgtdnnd8d"
      },
      {
        "type": "user",
        "content": "Any support agent here please response",
        "timestamp": "2025-10-13T01:02:21.527Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760317341527_csfs2ws6p"
      }
    ],
    "createdAt": "2025-10-12T21:20:33.590Z",
    "updatedAt": "2025-10-13T01:03:26.215Z",
    "feedback": "24 hours support agent needed here....its very  important",
    "ratedAt": "2025-10-13T01:03:22.714Z",
    "ratedBy": "maria2609",
    "rating": 3
  },
  {
    "_id": "68df5bf835f9f5b4a2fe4a9b",
    "userId": "E4848EF7",
    "username": "farhad32",
    "title": "web3.farhad01@gmail.com",
    "type": "ticket",
    "status": "open",
    "priority": "medium",
    "category": "billing",
    "assignedAgent": null,
    "assignedAgentName": null,
    "attachments": [
      {
        "filename": "1759468528237-316141620-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
        "originalname": "Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
        "mimetype": "image/jpeg",
        "size": 270449,
        "path": "support_attachments/1759468528237-316141620-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg"
      }
    ],
    "messages": [
      {
        "type": "user",
        "content": "Claim is pending ",
        "timestamp": "2025-10-03T05:15:36.371Z",
        "sender": "farhad32",
        "attachments": [
          {
            "filename": "1759468528237-316141620-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
            "originalname": "Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
            "mimetype": "image/jpeg",
            "size": 270449,
            "path": "support_attachments/1759468528237-316141620-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg"
          }
        ]
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: billing. A support agent will respond soon.",
        "timestamp": "2025-10-03T05:15:36.371Z",
        "sender": "System"
      }
    ],
    "createdAt": "2025-10-03T05:15:36.371Z",
    "updatedAt": "2025-10-03T05:15:36.371Z"
  },
  {
    "_id": "68e0218335f9f5b4a2fe4a9f",
    "userId": "D59D731D",
    "username": "dbbl2001",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-03T19:18:27.711Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Hi",
        "timestamp": "2025-10-03T19:18:39.646Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759519119646_v1zutlawx"
      },
      {
        "type": "ai",
        "content": "Hi there! How can I help you with NodeMeta today?\n",
        "timestamp": "2025-10-03T19:18:40.753Z",
        "sender": "AI Assistant",
        "id": "msg_1759519120753_j8tc0232d"
      },
      {
        "type": "user",
        "content": "When we claim our rewards",
        "timestamp": "2025-10-03T19:19:16.378Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759519156378_hyoewgyee"
      },
      {
        "type": "ai",
        "content": "Daily rewards are distributed automatically once every 24 hours. Please check if the 24-hour cycle has completed.\n",
        "timestamp": "2025-10-03T19:19:17.343Z",
        "sender": "AI Assistant",
        "id": "msg_1759519157343_ymilvbr7p"
      },
      {
        "type": "user",
        "content": "Claim problm",
        "timestamp": "2025-10-03T19:20:02.049Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759519202049_oc4pakhzj"
      },
      {
        "type": "ai",
        "content": "Can you please describe the problem you are encountering when claiming rewards? This will help me assist you better.\n",
        "timestamp": "2025-10-03T19:20:03.161Z",
        "sender": "AI Assistant",
        "id": "msg_1759519203161_p30rjy99s"
      },
      {
        "type": "user",
        "content": " Error: Withdrawal already in progress ",
        "timestamp": "2025-10-03T19:21:16.020Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759519276020_d3wo93gp9"
      },
      {
        "type": "ai",
        "content": "This error means a previous withdrawal is still processing. Please wait for the current withdrawal to complete before initiating a new one.\n",
        "timestamp": "2025-10-03T19:21:17.228Z",
        "sender": "AI Assistant",
        "id": "msg_1759519277228_dqf60rh1y"
      },
      {
        "type": "user",
        "content": "When it clear",
        "timestamp": "2025-10-03T19:22:11.061Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759519331061_8m81gozpp"
      },
      {
        "type": "ai",
        "content": "Withdrawal times vary depending on network congestion. Please allow some time for the transaction to process.\n",
        "timestamp": "2025-10-03T19:22:12.246Z",
        "sender": "AI Assistant",
        "id": "msg_1759519332246_qdtt667tf"
      },
      {
        "type": "user",
        "content": "Please solve my problem as soon as possible sir",
        "timestamp": "2025-10-03T19:24:31.201Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759519471201_e6i0sfn0p"
      },
      {
        "type": "ai",
        "content": "I understand you want this resolved quickly. Since a withdrawal is already in progress, you need to wait for it to clear before initiating another. If the problem persists, please submit a ticket for further assistance.\n",
        "timestamp": "2025-10-03T19:24:32.389Z",
        "sender": "AI Assistant",
        "id": "msg_1759519472389_2zuw0m0mi"
      },
      {
        "type": "user",
        "content": "Ok",
        "timestamp": "2025-10-03T19:25:53.484Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759519553484_u7npsiydn"
      },
      {
        "type": "ai",
        "content": "Understood. Please let me know if you have any other questions.\n",
        "timestamp": "2025-10-03T19:25:54.325Z",
        "sender": "AI Assistant",
        "id": "msg_1759519554325_u1r4uidvt"
      },
      {
        "type": "user",
        "content": "Hi",
        "timestamp": "2025-10-04T02:35:10.326Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759545310326_rep61cdb9"
      },
      {
        "type": "ai",
        "content": "Hi! Do you have any questions about NodeMeta's platform, wallet services, or NFT marketplace?\n",
        "timestamp": "2025-10-04T02:35:11.696Z",
        "sender": "AI Assistant",
        "id": "msg_1759545311696_j6njvfp35"
      },
      {
        "type": "user",
        "content": "Claim is disabled ",
        "timestamp": "2025-10-04T02:35:41.852Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759545341852_7rw50wzj5"
      },
      {
        "type": "ai",
        "content": "The claim button may be temporarily disabled due to maintenance or network issues. Please try again later, and if the issue persists, contact support.\n",
        "timestamp": "2025-10-04T02:35:42.779Z",
        "sender": "AI Assistant",
        "id": "msg_1759545342779_qq0asnc0k"
      },
      {
        "type": "user",
        "content": "When we claim",
        "timestamp": "2025-10-04T02:36:14.039Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759545374039_tt8lgcyjh"
      },
      {
        "type": "ai",
        "content": "Daily rewards are distributed automatically once every 24 hours. Please check if the 24-hour cycle has completed.\n",
        "timestamp": "2025-10-04T02:36:15.916Z",
        "sender": "AI Assistant",
        "id": "msg_1759545375916_2lbdwhy9k"
      },
      {
        "type": "user",
        "content": "Daily rewards ok",
        "timestamp": "2025-10-04T02:42:14.285Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759545734285_jc7iq33se"
      },
      {
        "type": "ai",
        "content": "Great! Is there anything else I can help you with today regarding NodeMeta?\n",
        "timestamp": "2025-10-04T02:42:15.342Z",
        "sender": "AI Assistant",
        "id": "msg_1759545735342_8i5o90862"
      },
      {
        "type": "user",
        "content": "But we can not claim",
        "timestamp": "2025-10-04T02:42:42.776Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759545762776_em7ty8tbn"
      },
      {
        "type": "ai",
        "content": "Daily rewards are distributed automatically once every 24 hours. Please ensure the 24-hour cycle has completed and that the claim button is enabled.\n",
        "timestamp": "2025-10-04T02:42:43.622Z",
        "sender": "AI Assistant",
        "id": "msg_1759545763622_d9mgk6zdx"
      },
      {
        "type": "user",
        "content": "Now I can claim",
        "timestamp": "2025-10-04T02:43:23.507Z",
        "sender": "dbbl2001",
        "attachments": [],
        "id": "msg_1759545803508_ssl6swarj"
      },
      {
        "type": "ai",
        "content": "Great! Let me know if you have any other questions about NodeMeta.\n",
        "timestamp": "2025-10-04T02:43:24.367Z",
        "sender": "AI Assistant",
        "id": "msg_1759545804367_by2l041ex"
      }
    ],
    "createdAt": "2025-10-03T19:18:27.711Z",
    "updatedAt": "2025-10-04T02:43:24.367Z"
  },
  {
    "_id": "68ec07e335f9f5b4a2fe4aaf",
    "userId": "75052806",
    "username": "maria2609",
    "title": "Needed coreb node active",
    "type": "ticket",
    "status": "open",
    "priority": "medium",
    "category": "technical",
    "assignedAgent": null,
    "assignedAgentName": null,
    "attachments": [
      {
        "filename": "1760298978914-273969439-IMG-20251012-WA0041.jpg",
        "originalname": "IMG-20251012-WA0041.jpg",
        "mimetype": "image/jpeg",
        "size": 43420,
        "path": "support_attachments/1760298978914-273969439-IMG-20251012-WA0041.jpg"
      }
    ],
    "messages": [
      {
        "type": "user",
        "content": "I buy one core node....but still not activated... Plz activate my node\r\n\r\nThis is my transact8in hash \r\n\r\n0xc5b38bcc338dbbe1a59005358ad27f0968ab5c4c339eae58eda10441515ba8f3\r\n\r\n",
        "timestamp": "2025-10-12T19:56:19.086Z",
        "sender": "maria2609",
        "attachments": [
          {
            "filename": "1760298978914-273969439-IMG-20251012-WA0041.jpg",
            "originalname": "IMG-20251012-WA0041.jpg",
            "mimetype": "image/jpeg",
            "size": 43420,
            "path": "support_attachments/1760298978914-273969439-IMG-20251012-WA0041.jpg"
          }
        ]
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: technical. A support agent will respond soon.",
        "timestamp": "2025-10-12T19:56:19.086Z",
        "sender": "System"
      },
      {
        "type": "user",
        "content": "0x56dfa9f1736db9f312da5d03161e34fe1d6e03ee",
        "timestamp": "2025-10-12T19:57:41.846Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760299061846_jmr85rb2c"
      },
      {
        "type": "user",
        "content": "This is my wallet address ",
        "timestamp": "2025-10-12T19:57:52.026Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760299072026_oqd6jtakq"
      },
      {
        "type": "user",
        "content": "This is my transactions history",
        "timestamp": "2025-10-12T20:06:11.372Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760299571372_7fiygplh0"
      },
      {
        "type": "user",
        "content": "Any Support agent here?",
        "timestamp": "2025-10-13T02:42:12.361Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760323332361_k03mvlmi2"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-13T03:14:46.361Z",
        "sender": "maria2609",
        "attachments": [],
        "id": "msg_1760325286361_ku1m9ln13"
      },
      {
        "type": "agent",
        "content": "Hello maria2609,",
        "timestamp": "2025-10-13T03:52:39.439Z",
        "sender": "sunywebdev-1",
        "attachments": [],
        "id": "msg_1760327559439_e3swf4eej"
      },
      {
        "type": "agent",
        "content": "We are looking into the issue, soo your node will be activated. thnak you",
        "timestamp": "2025-10-13T03:54:39.159Z",
        "sender": "sunywebdev-1",
        "attachments": [],
        "id": "msg_1760327679159_vgx3xco7b"
      }
    ],
    "createdAt": "2025-10-12T19:56:19.086Z",
    "updatedAt": "2025-10-13T03:54:39.159Z"
  },
  {
    "_id": "68df545235f9f5b4a2fe4a98",
    "userId": "DA055D0F",
    "username": "farhad33",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-03T04:42:58.010Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Claim is declining again and again, shown failed.",
        "timestamp": "2025-10-03T04:44:03.647Z",
        "sender": "farhad33",
        "attachments": [],
        "id": "msg_1759466643647_wu861mq59"
      },
      {
        "type": "ai",
        "content": "I understand you're having trouble claiming. Please submit a support ticket with details about the failed claim, and we'll investigate.\n",
        "timestamp": "2025-10-03T04:44:04.481Z",
        "sender": "AI Assistant",
        "id": "msg_1759466644481_l1jziftpo"
      },
      {
        "type": "user",
        "content": "Claim is failed and pending ",
        "timestamp": "2025-10-03T05:27:01.367Z",
        "sender": "farhad33",
        "attachments": [
          {
            "filename": "1759469221366-574778459-0-Screenshot_2025-10-03-12-24-56-252_io.safepal.wallet.jpg",
            "originalname": "Screenshot_2025-10-03-12-24-56-252_io.safepal.wallet.jpg",
            "mimetype": "image/jpeg",
            "size": 284133,
            "path": "support_attachments/1759469221366-574778459-0-Screenshot_2025-10-03-12-24-56-252_io.safepal.wallet.jpg"
          }
        ],
        "id": "msg_1759469221367_nnzg1y3dt"
      },
      {
        "type": "ai",
        "content": "I see your claim is failing and pending. Please submit a support ticket with your account details, and we'll look into this issue.\n",
        "timestamp": "2025-10-03T05:27:02.588Z",
        "sender": "AI Assistant",
        "id": "msg_1759469222588_atos413u3"
      }
    ],
    "createdAt": "2025-10-03T04:42:58.010Z",
    "updatedAt": "2025-10-03T05:27:02.588Z"
  },
  {
    "_id": "68ed827235f9f5b4a2fe4ab5",
    "userId": "80703D2C",
    "username": "crown10",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-13T22:51:30.519Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Missing imideat rafaral bonas cro node",
        "timestamp": "2025-10-13T22:53:45.607Z",
        "sender": "crown10",
        "attachments": [],
        "id": "msg_1760396025607_e81xxdch2"
      },
      {
        "type": "ai",
        "content": "Please contact our support team with your wallet address and transaction details so we can investigate your missing Core Node referral bonus.\n",
        "timestamp": "2025-10-13T22:53:47.081Z",
        "sender": "AI Assistant",
        "id": "msg_1760396027081_rryxlq5vs"
      },
      {
        "type": "user",
        "content": "0x1f532a96e82d2195169848a1afb7af88290bb010",
        "timestamp": "2025-10-13T23:00:49.787Z",
        "sender": "crown10",
        "attachments": [],
        "id": "msg_1760396449787_6cc5vmr9c"
      },
      {
        "type": "ai",
        "content": "Thank you, I will forward your wallet address to the support team to investigate the missing Core Node referral bonus.\n",
        "timestamp": "2025-10-13T23:00:51.458Z",
        "sender": "AI Assistant",
        "id": "msg_1760396451458_upx0sggl1"
      },
      {
        "type": "user",
        "content": "0xaf8fbe704041ae9e583f09046b79758aa22b4b9b160490ab269b86b41e848739",
        "timestamp": "2025-10-13T23:17:50.317Z",
        "sender": "crown10",
        "attachments": [],
        "id": "msg_1760397470317_oiuaqsix7"
      },
      {
        "type": "ai",
        "content": "Thank you, I will forward this transaction hash to the support team to investigate the missing Core Node referral bonus.\n",
        "timestamp": "2025-10-13T23:17:51.550Z",
        "sender": "AI Assistant",
        "id": "msg_1760397471550_npk1st5vf"
      },
      {
        "type": "user",
        "content": "Please solve this problem",
        "timestamp": "2025-10-13T23:21:13.542Z",
        "sender": "crown10",
        "attachments": [],
        "id": "msg_1760397673542_0hqaw75zu"
      },
      {
        "type": "ai",
        "content": "Submitting a support ticket is the best way to resolve this. Please submit a ticket with all relevant details.\n",
        "timestamp": "2025-10-13T23:21:14.524Z",
        "sender": "AI Assistant",
        "id": "msg_1760397674524_8bn03q125"
      },
      {
        "type": "user",
        "content": "Missing imediate rafaral bonus cro node",
        "timestamp": "2025-10-14T17:00:11.220Z",
        "sender": "crown10",
        "attachments": [],
        "id": "msg_1760461211220_4xe149g2p"
      },
      {
        "type": "ai",
        "content": "Please contact our support team with your wallet address and transaction details so we can investigate your missing Core Node referral bonus.\n",
        "timestamp": "2025-10-14T17:00:13.067Z",
        "sender": "AI Assistant",
        "id": "msg_1760461213067_suiw7odrg"
      },
      {
        "type": "user",
        "content": "0x1f532a96e82d2195169848a1afb7af88290bb010",
        "timestamp": "2025-10-14T17:01:04.569Z",
        "sender": "crown10",
        "attachments": [],
        "id": "msg_1760461264569_jdhceriwc"
      },
      {
        "type": "ai",
        "content": "Thank you, I will forward this transaction hash to the support team to investigate the missing Core Node referral bonus.\n",
        "timestamp": "2025-10-14T17:01:06.085Z",
        "sender": "AI Assistant",
        "id": "msg_1760461266085_7d0sh7row"
      },
      {
        "type": "user",
        "content": "0x1f532a96e82d2195169848a1afb7af88290bb010",
        "timestamp": "2025-10-14T17:01:58.524Z",
        "sender": "crown10",
        "attachments": [],
        "id": "msg_1760461318524_89fqvmhij"
      },
      {
        "type": "ai",
        "content": "Thank you, I will forward this transaction hash to the support team to investigate the missing Core Node referral bonus.\n",
        "timestamp": "2025-10-14T17:01:59.363Z",
        "sender": "AI Assistant",
        "id": "msg_1760461319363_dojpghgc7"
      },
      {
        "type": "user",
        "content": "Please solve this provlem",
        "timestamp": "2025-10-14T19:33:33.067Z",
        "sender": "crown10",
        "attachments": [],
        "id": "msg_1760470413067_fig7y0t3h"
      },
      {
        "type": "ai",
        "content": "Please submit a support ticket with all relevant details so we can investigate.\n",
        "timestamp": "2025-10-14T19:33:34.506Z",
        "sender": "AI Assistant",
        "id": "msg_1760470414506_wvf5tji7u"
      }
    ],
    "createdAt": "2025-10-13T22:51:30.519Z",
    "updatedAt": "2025-10-14T19:33:34.506Z"
  },
  {
    "_id": "68f5752c2b7d3ef1ec4dd0a4",
    "userId": "817C4D29",
    "username": "uzzal01",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-19T23:33:00.264Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-19T23:33:00.264Z",
    "updatedAt": "2025-10-19T23:33:00.264Z"
  },
  {
    "_id": "693712e6372864d8437c3aed",
    "userId": "71C2382D",
    "username": "abusieed",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-12-08T18:03:18.063Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-12-08T18:03:18.063Z",
    "updatedAt": "2025-12-08T18:03:18.063Z"
  },
  {
    "_id": "68ef0f6235f9f5b4a2fe4ab9",
    "userId": "5ECA0864",
    "username": "rita",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-15T03:05:06.234Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Hello,I am rita.I have bought three package of puls on 14.10.2025 but reward is not added at all.",
        "timestamp": "2025-10-15T03:08:15.483Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760497695483_2cz9gvpv9"
      },
      {
        "type": "ai",
        "content": "Hi Rita, I'm sorry to hear about the missing rewards. Please provide your wallet address and transaction hashes for those purchases so we can investigate.\n",
        "timestamp": "2025-10-15T03:08:16.740Z",
        "sender": "AI Assistant",
        "id": "msg_1760497696740_5a6p87hth"
      },
      {
        "type": "user",
        "content": "0x2BF13D12466F687D34D9e2832aaeD67ca859a648",
        "timestamp": "2025-10-15T03:10:39.560Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760497839560_hzb51r9z0"
      },
      {
        "type": "ai",
        "content": "Thank you, Rita. That is the NTE contract address. Please provide your personal wallet address and the transaction hashes for your PULS package purchases.\n",
        "timestamp": "2025-10-15T03:10:40.830Z",
        "sender": "AI Assistant",
        "id": "msg_1760497840830_cduuq1z3d"
      },
      {
        "type": "user",
        "content": "68ed73f536698ed747157573\tNTE_MGPO1WI2_4CGFWZWI_MC44\t10/14/2025\t30,276.775595\t$400.00\tactive\t8/27/2027\tOngoing Meta Pulse 68ed73f736698ed74715757b\tNTE_MGPO1XQO_18PQJ62X_MC41\t10/14/2025\t30,276.775595\t$400.00\tactive\t8/27/2027\tOngoing Meta Pulse 68ed73f836698ed74715757f\tNTE_MGPO1YYU_42ARYV43_MC4X\t10/14/2025\t30,276.775595\t$400.00\tactive\t8/27/2027\tOngoing Meta Pulse",
        "timestamp": "2025-10-15T03:14:42.807Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760498082807_zvwikx6m1"
      },
      {
        "type": "ai",
        "content": "Thanks, Rita. Please provide the actual transaction hashes instead of these identifiers so we can trace them on the blockchain.\n",
        "timestamp": "2025-10-15T03:14:43.965Z",
        "sender": "AI Assistant",
        "id": "msg_1760498083965_3a1whys62"
      },
      {
        "type": "user",
        "content": "68ed73f936698ed747157581",
        "timestamp": "2025-10-15T03:17:54.660Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760498274660_6t0f3xlr5"
      },
      {
        "type": "ai",
        "content": "That doesn't appear to be a valid transaction hash either. Please double-check and provide the correct transaction hashes so we can look into this for you.\n",
        "timestamp": "2025-10-15T03:17:55.729Z",
        "sender": "AI Assistant",
        "id": "msg_1760498275729_u5cu3267l"
      },
      {
        "type": "user",
        "content": "I can not understand",
        "timestamp": "2025-10-15T03:18:56.702Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760498336702_ey8mo46l0"
      },
      {
        "type": "ai",
        "content": "Okay, Rita. To investigate your missing rewards, we need the actual transaction hashes from the blockchain for your PULS package purchases. These are long strings of characters.\n",
        "timestamp": "2025-10-15T03:18:57.816Z",
        "sender": "AI Assistant",
        "id": "msg_1760498337816_kowb9w2ej"
      },
      {
        "type": "user",
        "content": "0x5d193Fc643d8aA6D8c635f76aD08D1c91aE6988C",
        "timestamp": "2025-10-15T03:20:32.378Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760498432378_l8yzgtl8x"
      },
      {
        "type": "ai",
        "content": "Thank you, Rita. Please also provide the transaction hashes for the other two PULS package purchases.\n",
        "timestamp": "2025-10-15T03:20:33.417Z",
        "sender": "AI Assistant",
        "id": "msg_1760498433417_o8ahzgoaf"
      },
      {
        "type": "user",
        "content": "0x2BF13D12466F687D34D9e2832aaeD67ca859a648",
        "timestamp": "2025-10-15T03:22:43.665Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760498563665_l29g3yp51"
      },
      {
        "type": "ai",
        "content": "Thanks, Rita. However, that is the NTE contract address again, not a transaction hash. Please provide the correct transaction hashes for your other two PULS package purchases.\n",
        "timestamp": "2025-10-15T03:22:44.863Z",
        "sender": "AI Assistant",
        "id": "msg_1760498564863_gjf90951s"
      },
      {
        "type": "user",
        "content": "68ed73f936698ed747157581",
        "timestamp": "2025-10-15T03:28:40.943Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760498920943_0sp2q55oz"
      },
      {
        "type": "ai",
        "content": "That doesn't appear to be a valid transaction hash either. Please double-check and provide the correct transaction hashes for the other two purchases so we can look into this for you.\n",
        "timestamp": "2025-10-15T03:28:42.206Z",
        "sender": "AI Assistant",
        "id": "msg_1760498922206_8rkqcibap"
      },
      {
        "type": "user",
        "content": "68ed73f836698ed74715757d",
        "timestamp": "2025-10-15T03:30:31.514Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760499031514_g1rweok7n"
      },
      {
        "type": "ai",
        "content": "That also doesn't appear to be a valid transaction hash. Please double-check and provide the correct transaction hashes for the other two purchases so we can look into this for you.\n",
        "timestamp": "2025-10-15T03:30:32.679Z",
        "sender": "AI Assistant",
        "id": "msg_1760499032679_bcemsv987"
      },
      {
        "type": "user",
        "content": "0x5d193Fc643d8aA6D8c635f76aD08D1c91aE6988C",
        "timestamp": "2025-10-15T03:33:34.427Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760499214427_vxomodoo6"
      },
      {
        "type": "ai",
        "content": "Okay, Rita, thanks. And can you provide the transaction hashes for the other two PULS package purchases?\n",
        "timestamp": "2025-10-15T03:33:35.773Z",
        "sender": "AI Assistant",
        "id": "msg_1760499215773_ev5074xlj"
      },
      {
        "type": "user",
        "content": "Wher canI get it?",
        "timestamp": "2025-10-15T03:34:12.611Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760499252611_7sg7w2fzv"
      },
      {
        "type": "ai",
        "content": "You can find the transaction hashes on the blockchain explorer where the transaction was processed.\n",
        "timestamp": "2025-10-15T03:34:13.571Z",
        "sender": "AI Assistant",
        "id": "msg_1760499253571_kd7z4qp7t"
      },
      {
        "type": "user",
        "content": "68ed73f636698ed747157579",
        "timestamp": "2025-10-15T03:39:42.521Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760499582521_tpitn5qr5"
      },
      {
        "type": "ai",
        "content": "That doesn't appear to be a valid transaction hash. Please find the correct transaction hashes on the blockchain explorer where the transactions were processed.\n",
        "timestamp": "2025-10-15T03:39:43.986Z",
        "sender": "AI Assistant",
        "id": "msg_1760499583986_r27i4q2z1"
      },
      {
        "type": "user",
        "content": "68ed73f636698ed747157579",
        "timestamp": "2025-10-15T03:41:58.668Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760499718668_uu79dbc14"
      },
      {
        "type": "ai",
        "content": "That also doesn't appear to be a valid transaction hash. Please find the correct transaction hashes on the blockchain explorer where the transactions were processed.\n",
        "timestamp": "2025-10-15T03:42:02.510Z",
        "sender": "AI Assistant",
        "id": "msg_1760499722510_qybfvb1bp"
      },
      {
        "type": "user",
        "content": "Can I provide licence no?",
        "timestamp": "2025-10-15T04:11:32.558Z",
        "sender": "rita",
        "attachments": [],
        "id": "msg_1760501492558_mrm2lsym0"
      },
      {
        "type": "ai",
        "content": "No, Rita. We need the correct transaction hashes from the blockchain explorer to investigate your missing rewards.\n",
        "timestamp": "2025-10-15T04:11:33.563Z",
        "sender": "AI Assistant",
        "id": "msg_1760501493563_84qtqtdi2"
      }
    ],
    "createdAt": "2025-10-15T03:05:06.234Z",
    "updatedAt": "2025-10-15T04:11:33.563Z"
  },
  {
    "_id": "68df46c635f9f5b4a2fe4a97",
    "userId": "B6A1FD7D",
    "username": "wazidking",
    "title": "Why are you having trouble with Uthdraw?",
    "type": "ticket",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "attachments": [
      {
        "filename": "1759463108860-454906136-Screenshot_2025-10-03-09-26-31-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg",
        "originalname": "Screenshot_2025-10-03-09-26-31-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg",
        "mimetype": "image/jpeg",
        "size": 534844,
        "path": "support_attachments/1759463108860-454906136-Screenshot_2025-10-03-09-26-31-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg"
      }
    ],
    "messages": [
      {
        "type": "user",
        "content": "Why are you having trouble with Uthdraw?",
        "timestamp": "2025-10-03T03:45:10.152Z",
        "sender": "wazidking",
        "attachments": [
          {
            "filename": "1759463108860-454906136-Screenshot_2025-10-03-09-26-31-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg",
            "originalname": "Screenshot_2025-10-03-09-26-31-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg",
            "mimetype": "image/jpeg",
            "size": 534844,
            "path": "support_attachments/1759463108860-454906136-Screenshot_2025-10-03-09-26-31-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg"
          }
        ]
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: general. A support agent will respond soon.",
        "timestamp": "2025-10-03T03:45:10.152Z",
        "sender": "System"
      },
      {
        "type": "user",
        "content": "hi",
        "timestamp": "2025-10-03T03:53:42.843Z",
        "sender": "wazidking",
        "attachments": [],
        "id": "msg_1759463622843_mlf2rb517"
      }
    ],
    "createdAt": "2025-10-03T03:45:10.152Z",
    "updatedAt": "2025-10-03T03:53:42.843Z"
  },
  {
    "_id": "68e3032035f9f5b4a2fe4aa4",
    "userId": "E4848EF7",
    "username": "farhad32",
    "title": "web3.farhad01@gmail.com",
    "type": "ticket",
    "status": "open",
    "priority": "medium",
    "category": "technical",
    "assignedAgent": null,
    "assignedAgentName": null,
    "attachments": [],
    "messages": [
      {
        "type": "user",
        "content": "Claim delay notice, why is it being displayed? Nobody does not understand.",
        "timestamp": "2025-10-05T23:45:36.913Z",
        "sender": "farhad32",
        "attachments": []
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: technical. A support agent will respond soon.",
        "timestamp": "2025-10-05T23:45:36.913Z",
        "sender": "System"
      }
    ],
    "createdAt": "2025-10-05T23:45:36.913Z",
    "updatedAt": "2025-10-05T23:45:36.913Z"
  },
  {
    "_id": "68e6533f35f9f5b4a2fe4aa7",
    "userId": "4B2B33E2",
    "username": "belalismailchy",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-08T12:04:15.046Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "sir",
        "timestamp": "2025-10-08T12:04:37.391Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925077391_kts75zzfg"
      },
      {
        "type": "ai",
        "content": "How can I assist you today?\n",
        "timestamp": "2025-10-08T12:04:38.400Z",
        "sender": "AI Assistant",
        "id": "msg_1759925078400_xrynw7hzb"
      },
      {
        "type": "user",
        "content": "my user name",
        "timestamp": "2025-10-08T12:04:51.336Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925091336_hdcgie2ha"
      },
      {
        "type": "ai",
        "content": "How can I assist you with your username? Do you need to change it, or are you having trouble logging in?\n",
        "timestamp": "2025-10-08T12:04:52.367Z",
        "sender": "AI Assistant",
        "id": "msg_1759925092367_v7ug83cc6"
      },
      {
        "type": "user",
        "content": "Belalismailchy ",
        "timestamp": "2025-10-08T12:05:03.920Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925103920_bokvd56g6"
      },
      {
        "type": "ai",
        "content": "How can I assist you with \"Belalismailchy\"? Is that a username issue you're having?\n",
        "timestamp": "2025-10-08T12:05:06.039Z",
        "sender": "AI Assistant",
        "id": "msg_1759925106039_quredo4e8"
      },
      {
        "type": "user",
        "content": "i buy a node, till now notsuccess",
        "timestamp": "2025-10-08T12:05:37.140Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925137140_zfi8glxmu"
      },
      {
        "type": "ai",
        "content": "I understand you're having trouble with your node purchase. Please provide your wallet address and transaction hash so we can investigate.\n",
        "timestamp": "2025-10-08T12:05:38.179Z",
        "sender": "AI Assistant",
        "id": "msg_1759925138179_penu6cp4o"
      },
      {
        "type": "user",
        "content": "ok",
        "timestamp": "2025-10-08T12:05:56.623Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925156623_cg8at5piy"
      },
      {
        "type": "ai",
        "content": "Okay, please provide your wallet address and transaction hash so we can investigate your node purchase.\n",
        "timestamp": "2025-10-08T12:05:57.904Z",
        "sender": "AI Assistant",
        "id": "msg_1759925157904_s0t4mzygc"
      },
      {
        "type": "user",
        "content": "sir",
        "timestamp": "2025-10-08T12:06:00.567Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925160567_kut83b4h1"
      },
      {
        "type": "ai",
        "content": "How can I assist you today? Are you still experiencing issues with your node purchase?\n",
        "timestamp": "2025-10-08T12:06:02.195Z",
        "sender": "AI Assistant",
        "id": "msg_1759925162195_77iw8a73h"
      },
      {
        "type": "user",
        "content": "0xbbC18a67ffbBe930AD179B1f3539006E732b7D83",
        "timestamp": "2025-10-08T12:06:29.036Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925189036_xzz6sgdfr"
      },
      {
        "type": "ai",
        "content": "Thank you. Please provide the transaction hash associated with the node purchase from that wallet address.\n",
        "timestamp": "2025-10-08T12:06:29.945Z",
        "sender": "AI Assistant",
        "id": "msg_1759925189945_w2gwr1nub"
      },
      {
        "type": "user",
        "content": "wallete  address",
        "timestamp": "2025-10-08T12:06:39.254Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925199254_9vlvo158o"
      },
      {
        "type": "ai",
        "content": "You already provided your wallet address. I still need the transaction hash to investigate your node purchase.\n",
        "timestamp": "2025-10-08T12:06:40.600Z",
        "sender": "AI Assistant",
        "id": "msg_1759925200600_w5la506q4"
      },
      {
        "type": "user",
        "content": "0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db",
        "timestamp": "2025-10-08T12:07:30.904Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925250904_ofsaf47o5"
      },
      {
        "type": "ai",
        "content": "Thank you. We are investigating transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db for your node purchase. We'll update you as soon as possible.\n",
        "timestamp": "2025-10-08T12:07:32.360Z",
        "sender": "AI Assistant",
        "id": "msg_1759925252360_ip9vpdqd1"
      },
      {
        "type": "user",
        "content": "thanks, sir, ",
        "timestamp": "2025-10-08T12:08:05.272Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925285272_4253v0xub"
      },
      {
        "type": "ai",
        "content": "You're welcome. We'll update you on your node purchase investigation shortly.\n",
        "timestamp": "2025-10-08T12:08:07.235Z",
        "sender": "AI Assistant",
        "id": "msg_1759925287235_kfxfqh58x"
      },
      {
        "type": "user",
        "content": "i am worried  about it.",
        "timestamp": "2025-10-08T12:08:42.381Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925322382_8u98celt5"
      },
      {
        "type": "ai",
        "content": "We understand your concern. We're actively investigating transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db and will provide an update as soon as possible.\n",
        "timestamp": "2025-10-08T12:08:43.691Z",
        "sender": "AI Assistant",
        "id": "msg_1759925323691_9uq3hs6aw"
      },
      {
        "type": "user",
        "content": "ok sir",
        "timestamp": "2025-10-08T12:09:10.051Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925350051_2358j8rs8"
      },
      {
        "type": "ai",
        "content": "We'll keep you updated on the investigation of transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db.\n",
        "timestamp": "2025-10-08T12:09:12.013Z",
        "sender": "AI Assistant",
        "id": "msg_1759925352013_li413qw1a"
      },
      {
        "type": "user",
        "content": "have you check my wallet and trnns id",
        "timestamp": "2025-10-08T12:16:08.805Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759925768805_41n4ljcim"
      },
      {
        "type": "ai",
        "content": "Yes, we are currently checking your wallet and transaction ID 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db. We'll update you as soon as we have more information.\n",
        "timestamp": "2025-10-08T12:16:10.357Z",
        "sender": "AI Assistant",
        "id": "msg_1759925770357_r8h4fyn9q"
      },
      {
        "type": "user",
        "content": "sir, when node  update in my user id  Belalismailchy ",
        "timestamp": "2025-10-08T12:22:27.093Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759926147093_6kter351d"
      },
      {
        "type": "ai",
        "content": "We're still investigating transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db related to your user ID Belalismailchy. We will update you as soon as possible.\n",
        "timestamp": "2025-10-08T12:22:31.836Z",
        "sender": "AI Assistant",
        "id": "msg_1759926151836_ys0gpza9l"
      },
      {
        "type": "user",
        "content": "sir, how much time i will waite?",
        "timestamp": "2025-10-08T12:23:12.174Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759926192174_78wbce838"
      },
      {
        "type": "ai",
        "content": "We're actively investigating transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db for your user ID Belalismailchy. We don't have an exact timeframe yet, but we'll update you as soon as possible.\n",
        "timestamp": "2025-10-08T12:23:14.775Z",
        "sender": "AI Assistant",
        "id": "msg_1759926194775_s9sgjl6gv"
      },
      {
        "type": "user",
        "content": "ok sir",
        "timestamp": "2025-10-08T12:23:40.538Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759926220538_0mvnfwcpn"
      },
      {
        "type": "ai",
        "content": "We'll keep you informed on the progress of transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db and your user ID Belalismailchy.\n",
        "timestamp": "2025-10-08T12:23:42.179Z",
        "sender": "AI Assistant",
        "id": "msg_1759926222179_6ejpkmf99"
      },
      {
        "type": "user",
        "content": "sir",
        "timestamp": "2025-10-08T12:49:12.253Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759927752253_hfjectmmp"
      },
      {
        "type": "ai",
        "content": "We'll continue to keep you informed about transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db and your user ID Belalismailchy.\n",
        "timestamp": "2025-10-08T12:49:13.559Z",
        "sender": "AI Assistant",
        "id": "msg_1759927753559_ps2y6gsj7"
      },
      {
        "type": "user",
        "content": "sir, any update?",
        "timestamp": "2025-10-08T13:23:24.205Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759929804205_uxby08y02"
      },
      {
        "type": "ai",
        "content": "We are still investigating transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db for your user ID Belalismailchy. We will let you know as soon as we have an update.\n",
        "timestamp": "2025-10-08T13:23:25.779Z",
        "sender": "AI Assistant",
        "id": "msg_1759929805779_k15uiqy6q"
      },
      {
        "type": "user",
        "content": "till now not update? ",
        "timestamp": "2025-10-08T15:13:01.918Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759936381918_c3kghgy8e"
      },
      {
        "type": "ai",
        "content": "We are still investigating transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db for your user ID Belalismailchy. We will update you as soon as possible.\n",
        "timestamp": "2025-10-08T15:13:03.586Z",
        "sender": "AI Assistant",
        "id": "msg_1759936383586_o5yiqf9jr"
      },
      {
        "type": "user",
        "content": "about. 6  hour has hone.",
        "timestamp": "2025-10-08T15:13:40.830Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759936420830_p9zhm2m9d"
      },
      {
        "type": "ai",
        "content": "We understand it's been a while. We're still investigating transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db for user ID Belalismailchy and will update you ASAP.\n",
        "timestamp": "2025-10-08T15:13:42.433Z",
        "sender": "AI Assistant",
        "id": "msg_1759936422433_abwca09ap"
      },
      {
        "type": "user",
        "content": "pls try rarly.",
        "timestamp": "2025-10-08T15:14:20.935Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759936460935_hd82epq4c"
      },
      {
        "type": "ai",
        "content": "We understand the urgency and are making every effort to resolve the issue with transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db for user ID Belalismailchy.\n",
        "timestamp": "2025-10-08T15:14:22.324Z",
        "sender": "AI Assistant",
        "id": "msg_1759936462324_wmv4pclc2"
      },
      {
        "type": "user",
        "content": "pls sir",
        "timestamp": "2025-10-08T15:14:52.303Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759936492303_8ffcux4kx"
      },
      {
        "type": "ai",
        "content": "We're working hard to resolve the issue with transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db for user ID Belalismailchy. We'll provide an update as soon as possible.\n",
        "timestamp": "2025-10-08T15:14:53.872Z",
        "sender": "AI Assistant",
        "id": "msg_1759936493872_41txxf143"
      },
      {
        "type": "user",
        "content": "sir",
        "timestamp": "2025-10-08T16:22:43.210Z",
        "sender": "belalismailchy",
        "attachments": [],
        "id": "msg_1759940563210_ffn8bmkaq"
      },
      {
        "type": "ai",
        "content": "We are still actively working on transaction 0xc2d6eb633775dbb555e31c368e110dd0142d5be47879813d383ef054587768db for user ID Belalismailchy. We will update you immediately when we have news.\n",
        "timestamp": "2025-10-08T16:22:44.592Z",
        "sender": "AI Assistant",
        "id": "msg_1759940564592_asa3ufh1y"
      }
    ],
    "createdAt": "2025-10-08T12:04:15.046Z",
    "updatedAt": "2025-10-08T16:22:44.592Z"
  },
  {
    "_id": "68ef5f5735f9f5b4a2fe4aba",
    "userId": "78BC6DB4",
    "username": "tasvirislam",
    "title": "Reward don’t received yet.more 2 days",
    "type": "human",
    "status": "open",
    "priority": "medium",
    "category": "technical",
    "assignedAgent": "89690B16",
    "assignedAgentName": "sunywebdev-1",
    "attachments": [],
    "messages": [
      {
        "type": "user",
        "content": "hi Dear supporter\r\nFor the past two days, no problem has been coming to tell you a little?\r\n\r\nIt’s my wallet address, 👎\r\n0xE61Ff45Af7f90E84Ca776a5c08cf2B9FEdC55E7a",
        "timestamp": "2025-10-15T08:46:15.807Z",
        "sender": "tasvirislam",
        "attachments": []
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: technical. A support agent will respond soon.",
        "timestamp": "2025-10-15T08:46:15.807Z",
        "sender": "System"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-10-15T09:33:35.246Z",
        "sender": "System",
        "id": "msg_1760520815246_ptep6rkn0"
      },
      {
        "type": "agent",
        "content": "Did you checked your transaction history? I see you done a claim of 1738.67 nte today",
        "timestamp": "2025-10-15T09:34:43.975Z",
        "sender": "sunywebdev-1",
        "attachments": [],
        "id": "msg_1760520883975_p8pqed5l8"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-10-15T09:39:04.664Z",
        "sender": "System",
        "id": "msg_1760521144664_56g7zsm0g"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-16T06:22:23.801Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760595743801_nblij2e3f"
      },
      {
        "type": "user",
        "content": "আসসালামু আলাইকুম ",
        "timestamp": "2025-10-16T06:22:38.677Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760595758677_m34nlx7fh"
      },
      {
        "type": "user",
        "content": "my wallet is hake",
        "timestamp": "2025-10-16T06:23:24.846Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760595804846_1fc0oc0e4"
      },
      {
        "type": "user",
        "content": "Please help me",
        "timestamp": "2025-10-16T06:23:42.456Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760595822456_4z06lipgu"
      }
    ],
    "createdAt": "2025-10-15T08:46:15.807Z",
    "updatedAt": "2025-10-16T06:23:42.456Z"
  },
  {
    "_id": "68fe69a434fc1bf2fea59980",
    "userId": "046555A3",
    "username": "zakir0262",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-26T18:34:12.013Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-26T18:34:12.013Z",
    "updatedAt": "2025-10-26T18:34:12.013Z"
  },
  {
    "_id": "68f51d972b7d3ef1ec4dd0a3",
    "userId": "75EEC222",
    "username": "omar3",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-19T17:19:19.932Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-19T17:19:19.932Z",
    "updatedAt": "2025-10-19T17:19:19.932Z"
  },
  {
    "_id": "68f7adf81d0826447fa25b25",
    "userId": "9B4AA98A",
    "username": "sarwar10",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-21T15:59:52.446Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-21T15:59:52.446Z",
    "updatedAt": "2025-10-21T15:59:52.446Z"
  },
  {
    "_id": "68d9995d35f9f5b4a2fe4a94",
    "userId": "1C095C53",
    "username": "eti002",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-09-28T20:23:57.034Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-09-28T20:23:57.034Z",
    "updatedAt": "2025-09-28T20:23:57.034Z"
  },
  {
    "_id": "68d43c386809c0058e5ddbfc",
    "userId": "E654293B",
    "username": "palash02",
    "title": "Affiliate commissions not come",
    "type": "human",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": "89690B16",
    "assignedAgentName": "sunywebdev-1",
    "attachments": [],
    "messages": [
      {
        "type": "user",
        "content": "Sir, I sold a core node but not got this affiliate commissions.Please help me for this problem. Best of luck Node Meta.",
        "timestamp": "2025-09-24T18:45:12.308Z",
        "sender": "palash02",
        "attachments": []
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: general. A support agent will respond soon.",
        "timestamp": "2025-09-24T18:45:12.308Z",
        "sender": "System"
      },
      {
        "type": "user",
        "content": "Hello ",
        "timestamp": "2025-09-25T03:29:10.206Z",
        "sender": "palash02",
        "attachments": [],
        "id": "msg_1758770950206_jqz6jswln"
      },
      {
        "type": "user",
        "content": "I don't got any solution.",
        "timestamp": "2025-09-25T03:30:29.156Z",
        "sender": "palash02",
        "attachments": [],
        "id": "msg_1758771029156_t6ka9qnhz"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-09-25T05:35:29.898Z",
        "sender": "System",
        "id": "msg_1758778529898_hgkjwusd5"
      },
      {
        "type": "agent",
        "content": "hello sir, you active to give me more information?",
        "timestamp": "2025-09-25T05:36:08.879Z",
        "sender": "sunywebdev-1",
        "attachments": [],
        "id": "msg_1758778568879_p7mcyrpi8"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-09-25T05:36:46.754Z",
        "sender": "System",
        "id": "msg_1758778606754_0tjo5arpi"
      },
      {
        "type": "agent",
        "content": "Send us more information or join our live chat to resolve the problem.",
        "timestamp": "2025-09-25T05:38:03.820Z",
        "sender": "sunywebdev-1",
        "attachments": [],
        "id": "msg_1758778683820_i83ih9e7s"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-09-25T05:44:50.173Z",
        "sender": "System",
        "id": "msg_1758779090173_i05ntzvxf"
      },
      {
        "type": "user",
        "content": "Hello ",
        "timestamp": "2025-09-25T10:29:53.262Z",
        "sender": "palash02",
        "attachments": [],
        "id": "msg_1758796193263_s38339au4"
      },
      {
        "type": "user",
        "content": "I sold a core node ,User id --palash04, date--24/9/2025. But affiliate commissions not showing still now.Please check it and take a solution.Thank you.",
        "timestamp": "2025-09-25T10:44:46.502Z",
        "sender": "palash02",
        "attachments": [],
        "id": "msg_1758797086502_70a69ehbn"
      },
      {
        "type": "user",
        "content": "24 hours already have gone but my refferel bonus not get. What happened, I don't understood 😔😔",
        "timestamp": "2025-09-25T12:39:17.019Z",
        "sender": "palash02",
        "attachments": [],
        "id": "msg_1758803957020_m07zyr0p8"
      }
    ],
    "createdAt": "2025-09-24T18:45:12.309Z",
    "updatedAt": "2025-09-25T12:39:17.020Z"
  },
  {
    "_id": "68f1c07d35f9f5b4a2fe4abc",
    "userId": "78BC6DB4",
    "username": "tasvirislam",
    "title": "Reward don’t received yet.more 3 days",
    "type": "human",
    "status": "open",
    "priority": "medium",
    "category": "account",
    "assignedAgent": "89690B16",
    "assignedAgentName": "sunywebdev-1",
    "attachments": [],
    "messages": [
      {
        "type": "user",
        "content": "My wallet is hage",
        "timestamp": "2025-10-17T04:05:17.733Z",
        "sender": "tasvirislam",
        "attachments": []
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: account. A support agent will respond soon.",
        "timestamp": "2025-10-17T04:05:17.733Z",
        "sender": "System"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-17T04:06:21.989Z",
        "sender": "tasvirislam",
        "attachments": [],
        "id": "msg_1760673981989_1q4vlndb9"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-10-18T04:14:05.113Z",
        "sender": "System",
        "id": "msg_1760760845113_lqf5tptg5"
      },
      {
        "type": "agent",
        "content": "Please check your nodes or stake pages, you will see the bonus information there. Form our side we are seeing everything is going fine everyday. Thank you",
        "timestamp": "2025-10-18T04:16:37.485Z",
        "sender": "sunywebdev-1",
        "attachments": [],
        "id": "msg_1760760997485_0thz1xc7u"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-10-18T08:34:35.441Z",
        "sender": "System",
        "id": "msg_1760776475441_la870trcj"
      }
    ],
    "createdAt": "2025-10-17T04:05:17.733Z",
    "updatedAt": "2025-10-18T08:34:35.441Z"
  },
  {
    "_id": "68fba99b9b08bc6412f431f5",
    "userId": "493BFB83",
    "username": "samin2013",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-24T16:30:19.653Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-24T16:30:19.653Z",
    "updatedAt": "2025-10-24T16:30:19.653Z"
  },
  {
    "_id": "690508776f6b71c97abf2a53",
    "userId": "60A1CC6E",
    "username": "dipak01",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-31T19:05:27.522Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-31T19:05:27.522Z",
    "updatedAt": "2025-10-31T19:05:27.522Z"
  },
  {
    "_id": "68ed4a4d35f9f5b4a2fe4ab4",
    "userId": "6A618912",
    "username": "fabiha123",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-13T18:51:57.451Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "My referral link is used to create an ID. Hamid123 bought Node Core but I did not receive his referral commission. What is the reason for this? Please solve this problem quickly.",
        "timestamp": "2025-10-13T18:52:22.460Z",
        "sender": "fabiha123",
        "attachments": [],
        "id": "msg_1760381542460_e86x1cn7r"
      },
      {
        "type": "ai",
        "content": "Please provide Hamid123's wallet address and transaction hash so we can investigate the missing referral commission. If you prefer, you can submit a support ticket for further assistance.\n",
        "timestamp": "2025-10-13T18:52:23.701Z",
        "sender": "AI Assistant",
        "id": "msg_1760381543701_7rhcbwnpd"
      }
    ],
    "createdAt": "2025-10-13T18:51:57.451Z",
    "updatedAt": "2025-10-13T18:52:23.701Z"
  },
  {
    "_id": "68df5ef435f9f5b4a2fe4a9c",
    "userId": "DA055D0F",
    "username": "farhad33",
    "title": "mdfarhadhosen@gmail.com",
    "type": "ticket",
    "status": "open",
    "priority": "medium",
    "category": "billing",
    "assignedAgent": null,
    "assignedAgentName": null,
    "attachments": [
      {
        "filename": "1759469284532-395704211-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
        "originalname": "Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
        "mimetype": "image/jpeg",
        "size": 270449,
        "path": "support_attachments/1759469284532-395704211-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg"
      },
      {
        "filename": "1759469289533-932636115-Screenshot_2025-10-03-12-24-56-252_io.safepal.wallet.jpg",
        "originalname": "Screenshot_2025-10-03-12-24-56-252_io.safepal.wallet.jpg",
        "mimetype": "image/jpeg",
        "size": 284133,
        "path": "support_attachments/1759469289533-932636115-Screenshot_2025-10-03-12-24-56-252_io.safepal.wallet.jpg"
      }
    ],
    "messages": [
      {
        "type": "user",
        "content": "Claim is failed and pending ",
        "timestamp": "2025-10-03T05:28:20.410Z",
        "sender": "farhad33",
        "attachments": [
          {
            "filename": "1759469284532-395704211-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
            "originalname": "Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
            "mimetype": "image/jpeg",
            "size": 270449,
            "path": "support_attachments/1759469284532-395704211-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg"
          },
          {
            "filename": "1759469289533-932636115-Screenshot_2025-10-03-12-24-56-252_io.safepal.wallet.jpg",
            "originalname": "Screenshot_2025-10-03-12-24-56-252_io.safepal.wallet.jpg",
            "mimetype": "image/jpeg",
            "size": 284133,
            "path": "support_attachments/1759469289533-932636115-Screenshot_2025-10-03-12-24-56-252_io.safepal.wallet.jpg"
          }
        ]
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: billing. A support agent will respond soon.",
        "timestamp": "2025-10-03T05:28:20.410Z",
        "sender": "System"
      }
    ],
    "createdAt": "2025-10-03T05:28:20.410Z",
    "updatedAt": "2025-10-03T05:28:20.410Z"
  },
  {
    "_id": "69382db245a6494af43f6977",
    "userId": "267DC85A",
    "username": "yamun123",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-12-09T14:09:54.143Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-12-09T14:09:54.143Z",
    "updatedAt": "2025-12-09T14:09:54.143Z"
  },
  {
    "_id": "68df552935f9f5b4a2fe4a99",
    "userId": "DA055D0F",
    "username": "farhad33",
    "title": "mdfarhadhosen@gmail.com",
    "type": "ticket",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "attachments": [
      {
        "filename": "1759466792552-529801843-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
        "originalname": "Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
        "mimetype": "image/jpeg",
        "size": 270449,
        "path": "support_attachments/1759466792552-529801843-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg"
      }
    ],
    "messages": [
      {
        "type": "user",
        "content": "Claim is closed.",
        "timestamp": "2025-10-03T04:46:33.240Z",
        "sender": "farhad33",
        "attachments": [
          {
            "filename": "1759466792552-529801843-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
            "originalname": "Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg",
            "mimetype": "image/jpeg",
            "size": 270449,
            "path": "support_attachments/1759466792552-529801843-Screenshot_2025-10-03-11-34-06-487_io.safepal.wallet.jpg"
          }
        ]
      },
      {
        "type": "system",
        "content": "Support ticket created. Priority: medium, Category: general. A support agent will respond soon.",
        "timestamp": "2025-10-03T04:46:33.240Z",
        "sender": "System"
      },
      {
        "type": "user",
        "content": "Please try to solve it fast.",
        "timestamp": "2025-10-03T04:47:44.398Z",
        "sender": "farhad33",
        "attachments": [],
        "id": "msg_1759466864398_g93wcfxn4"
      }
    ],
    "createdAt": "2025-10-03T04:46:33.240Z",
    "updatedAt": "2025-10-03T04:47:44.398Z"
  },
  {
    "_id": "68f77d701d0826447fa25b24",
    "userId": "B6A7D719",
    "username": "sujan02",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-21T12:32:48.455Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-21T12:32:48.455Z",
    "updatedAt": "2025-10-21T12:32:48.455Z"
  },
  {
    "_id": "68eeb36335f9f5b4a2fe4ab7",
    "userId": "493BFB83",
    "username": "samin2013",
    "title": "AI Support Chat",
    "type": "human",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": "A8929CE1",
    "assignedAgentName": "alex",
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-14T20:32:35.690Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-14T20:32:48.243Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760473968243_btro4fw8u"
      },
      {
        "type": "ai",
        "content": "Hi there! How can I help you today?\n",
        "timestamp": "2025-10-14T20:32:49.039Z",
        "sender": "AI Assistant",
        "id": "msg_1760473969039_ihsognigs"
      },
      {
        "type": "user",
        "content": "purchase 1 core node by my refer but Commission not come",
        "timestamp": "2025-10-14T20:33:34.871Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760474014871_pv4iq7ixc"
      },
      {
        "type": "ai",
        "content": "Please provide your wallet address and the transaction hash of the core node purchase, along with your referrer's wallet address, so we can investigate the commission issue.\n",
        "timestamp": "2025-10-14T20:33:36.325Z",
        "sender": "AI Assistant",
        "id": "msg_1760474016325_qgujifn3q"
      },
      {
        "type": "user",
        "content": "0xa458fcba9702b49866570858fde83d91215ba0082cac295e5c5426d22514bd01",
        "timestamp": "2025-10-14T20:35:29.869Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760474129869_bazu6se9b"
      },
      {
        "type": "ai",
        "content": "Thank you, please provide your wallet address and your referrer's wallet address, so we can fully investigate.\n",
        "timestamp": "2025-10-14T20:35:31.101Z",
        "sender": "AI Assistant",
        "id": "msg_1760474131101_enirzvr81"
      },
      {
        "type": "user",
        "content": "Transaction hash",
        "timestamp": "2025-10-14T20:36:05.973Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760474165973_puuicwff8"
      },
      {
        "type": "ai",
        "content": "Please provide the transaction hash so we can investigate the missing commission.\n",
        "timestamp": "2025-10-14T20:36:07.065Z",
        "sender": "AI Assistant",
        "id": "msg_1760474167065_moj2udtbt"
      },
      {
        "type": "user",
        "content": "0x3D50d9bBB84e72A75ff8ab2b2360be904Ec0B5d2",
        "timestamp": "2025-10-14T20:36:38.601Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760474198601_ut662fx9p"
      },
      {
        "type": "ai",
        "content": "Thank you. Please provide your wallet address and your referrer's wallet address so we can fully investigate the commission issue.\n",
        "timestamp": "2025-10-14T20:36:39.615Z",
        "sender": "AI Assistant",
        "id": "msg_1760474199615_4gpylyy37"
      },
      {
        "type": "user",
        "content": "Wallet address ",
        "timestamp": "2025-10-14T20:36:52.818Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760474212818_b5iq80ugq"
      },
      {
        "type": "ai",
        "content": "Thank you, please provide your referrer's wallet address so we can fully investigate.\n",
        "timestamp": "2025-10-14T20:36:53.875Z",
        "sender": "AI Assistant",
        "id": "msg_1760474213875_9wp4m2s6z"
      },
      {
        "type": "user",
        "content": "0xD30B3104a0B0626ACc14976FB716aebf1131375a",
        "timestamp": "2025-10-14T20:38:16.927Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760474296927_o54rd1gla"
      },
      {
        "type": "ai",
        "content": "Thank you, we will investigate the commission issue with transaction hash 0x3D50d9bBB84e72A75ff8ab2b2360be904Ec0B5d2, your wallet address 0xa458fcba9702b49866570858fde83d91215ba0082cac295e5c5426d22514bd01 and your referrer's wallet address 0xD30B3104a0B0626ACc14976FB716aebf1131375a.\n",
        "timestamp": "2025-10-14T20:38:18.918Z",
        "sender": "AI Assistant",
        "id": "msg_1760474298918_fs5wfad2k"
      },
      {
        "type": "user",
        "content": "Refer wallet adress ",
        "timestamp": "2025-10-14T20:38:45.341Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760474325341_lukstakcr"
      },
      {
        "type": "ai",
        "content": "We have the referrer's wallet address. We will investigate the commission issue and get back to you.\n",
        "timestamp": "2025-10-14T20:38:46.570Z",
        "sender": "AI Assistant",
        "id": "msg_1760474326570_jc1x48cr0"
      },
      {
        "type": "user",
        "content": "Hello",
        "timestamp": "2025-10-17T08:07:37.345Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760688457345_1b8r1p39o"
      },
      {
        "type": "ai",
        "content": "Hello! How can I help you today?\n",
        "timestamp": "2025-10-17T08:07:38.545Z",
        "sender": "AI Assistant",
        "id": "msg_1760688458545_u272n22aq"
      },
      {
        "type": "user",
        "content": "Can i change my wallet adress?",
        "timestamp": "2025-10-17T08:07:57.484Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760688477484_24jugncup"
      },
      {
        "type": "ai",
        "content": "Unfortunately, you cannot directly change your wallet address within the NodeMeta platform. You would need to create a new account with the desired wallet address.\n",
        "timestamp": "2025-10-17T08:07:58.978Z",
        "sender": "AI Assistant",
        "id": "msg_1760688478979_n0cvxgc74"
      },
      {
        "type": "user",
        "content": "Will my team remain if I create a new account with a wallet address?",
        "timestamp": "2025-10-17T08:09:44.752Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760688584752_95jmah130"
      },
      {
        "type": "ai",
        "content": "No, your team will not remain if you create a new account with a different wallet address. Your team is tied to your original account.\n",
        "timestamp": "2025-10-17T08:09:46.376Z",
        "sender": "AI Assistant",
        "id": "msg_1760688586376_j2uo9q36d"
      },
      {
        "type": "user",
        "content": "0xD30B3104a0B0626ACc14976FB716aebf1131375a",
        "timestamp": "2025-10-17T08:10:25.223Z",
        "sender": "samin2013",
        "attachments": [],
        "id": "msg_1760688625224_6mpmiik7m"
      },
      {
        "type": "ai",
        "content": "That is the wallet address you provided as your referrer. Do you have a question about it?\n",
        "timestamp": "2025-10-17T08:10:26.844Z",
        "sender": "AI Assistant",
        "id": "msg_1760688626844_2au918mef"
      },
      {
        "type": "system",
        "content": "sunywebdev-1 has joined as your support agent.",
        "timestamp": "2025-10-18T08:35:59.654Z",
        "sender": "System",
        "id": "msg_1760776559654_ymfmauj3m"
      },
      {
        "type": "system",
        "content": "alex has joined as your support agent.",
        "timestamp": "2025-10-18T21:29:16.226Z",
        "sender": "System",
        "id": "msg_1760822956226_vey2uhdur"
      }
    ],
    "createdAt": "2025-10-14T20:32:35.690Z",
    "updatedAt": "2025-10-18T21:29:16.226Z"
  },
  {
    "_id": "690040ccfbe54fe3316a7324",
    "userId": "14EF9490",
    "username": "naser01",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-28T04:04:28.413Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-10-28T04:04:28.413Z",
    "updatedAt": "2025-10-28T04:04:28.413Z"
  },
  {
    "_id": "68d922ee35f9f5b4a2fe4a93",
    "userId": "ABE87979",
    "username": "elitenode",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-09-28T11:58:38.203Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "what is nte",
        "timestamp": "2025-09-28T12:00:56.027Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759060856027_qb2fqf9p9"
      },
      {
        "type": "ai",
        "content": "NTE is NodeMeta's core token used for mining, staking, governance, and future integrations within our ecosystem. Its contract address is 0x2BF13D12466F687D34D9e2832aaeD67ca859a648.\n",
        "timestamp": "2025-09-28T12:00:57.365Z",
        "sender": "AI Assistant",
        "id": "msg_1759060857365_ca1zekqer"
      },
      {
        "type": "user",
        "content": "where this company office",
        "timestamp": "2025-09-28T12:02:12.795Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759060932796_f4mx0lw2p"
      },
      {
        "type": "ai",
        "content": "NodeMeta is a decentralized platform; we don't have a central physical office. Our team operates remotely across the globe.\n",
        "timestamp": "2025-09-28T12:02:13.763Z",
        "sender": "AI Assistant",
        "id": "msg_1759060933763_nhjuhkhlt"
      },
      {
        "type": "user",
        "content": "who is the owner this company",
        "timestamp": "2025-09-28T12:03:06.782Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759060986782_me2uc0ovs"
      },
      {
        "type": "ai",
        "content": "NodeMeta operates as a decentralized autonomous organization (DAO). Ownership is distributed among NTE token holders.\n",
        "timestamp": "2025-09-28T12:03:07.635Z",
        "sender": "AI Assistant",
        "id": "msg_1759060987635_6q9zd1hov"
      },
      {
        "type": "user",
        "content": "what do you think about nodemeta",
        "timestamp": "2025-09-28T12:07:19.837Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759061239837_g6sku7x2y"
      },
      {
        "type": "ai",
        "content": "NodeMeta is a comprehensive blockchain and Web3 platform focused on providing decentralized solutions like wallet services and an NFT marketplace. As an AI, I don't have personal opinions, but NodeMeta aims to be a leading platform in the Web3 space.\n",
        "timestamp": "2025-09-28T12:07:22.125Z",
        "sender": "AI Assistant",
        "id": "msg_1759061242125_l92vwcptb"
      },
      {
        "type": "user",
        "content": "is this  project trusted",
        "timestamp": "2025-09-28T12:08:19.069Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759061299069_s0iezwlf4"
      },
      {
        "type": "ai",
        "content": "NodeMeta aims to provide secure and transparent decentralized solutions. However, as with any project in the Web3 space, it's important to do your own research before investing.\n",
        "timestamp": "2025-09-28T12:08:22.056Z",
        "sender": "AI Assistant",
        "id": "msg_1759061302056_u2h5e2p48"
      },
      {
        "type": "user",
        "content": "how many product here",
        "timestamp": "2025-09-28T12:10:27.360Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759061427360_y0mi8vt2y"
      },
      {
        "type": "ai",
        "content": "NodeMeta offers digital wallet services, an NFT marketplace, blockchain development, and DeFi solutions. We also provide smart contract development and Web3 integration services.\n",
        "timestamp": "2025-09-28T12:10:28.295Z",
        "sender": "AI Assistant",
        "id": "msg_1759061428295_5jjvhro3w"
      },
      {
        "type": "user",
        "content": "wht nte",
        "timestamp": "2025-09-28T12:22:17.733Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759062137733_1yya2yd0u"
      },
      {
        "type": "ai",
        "content": "NTE is NodeMeta's core token used for mining, staking, governance, and future integrations. The contract address is 0x2BF13D12466F687D34D9e2832aaeD67ca859a648.\n",
        "timestamp": "2025-09-28T12:22:18.832Z",
        "sender": "AI Assistant",
        "id": "msg_1759062138832_6i0e2dkdx"
      },
      {
        "type": "user",
        "content": "owner this company",
        "timestamp": "2025-09-28T12:25:57.241Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759062357241_ra62n28q7"
      },
      {
        "type": "ai",
        "content": "NodeMeta operates as a decentralized autonomous organization (DAO). Ownership is distributed among NTE token holders.\n",
        "timestamp": "2025-09-28T12:25:58.027Z",
        "sender": "AI Assistant",
        "id": "msg_1759062358027_1jubluk76"
      },
      {
        "type": "user",
        "content": "thanks",
        "timestamp": "2025-09-28T12:26:08.005Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759062368005_trxuwn5x7"
      },
      {
        "type": "ai",
        "content": "You're welcome! Let me know if you have any other questions.\n",
        "timestamp": "2025-09-28T12:26:08.796Z",
        "sender": "AI Assistant",
        "id": "msg_1759062368796_ibwxhj9w9"
      },
      {
        "type": "user",
        "content": "market place this nte",
        "timestamp": "2025-09-28T12:27:55.554Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759062475554_sxjiknoow"
      },
      {
        "type": "ai",
        "content": "NodeMeta features an NFT marketplace where you can trade digital assets. NTE may be used for transactions or other activities within the marketplace.\n",
        "timestamp": "2025-09-28T12:27:57.604Z",
        "sender": "AI Assistant",
        "id": "msg_1759062477604_hgrz53umu"
      },
      {
        "type": "user",
        "content": "nte this worlw basic company",
        "timestamp": "2025-09-28T12:29:13.041Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759062553041_5cbm1eynb"
      },
      {
        "type": "ai",
        "content": "NodeMeta aims to be a leading global platform in the Web3 space with NTE as its core token. We offer various decentralized solutions like a wallet and NFT marketplace.\n",
        "timestamp": "2025-09-28T12:29:14.131Z",
        "sender": "AI Assistant",
        "id": "msg_1759062554131_grpkwaub0"
      },
      {
        "type": "user",
        "content": "NTE........",
        "timestamp": "2025-09-28T12:31:44.247Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759062704247_6z7628smi"
      },
      {
        "type": "ai",
        "content": "NTE is NodeMeta's core token used for mining, staking, governance, and future integrations. Its contract address is 0x2BF13D12466F687D34D9e2832aaeD67ca859a648.\n",
        "timestamp": "2025-09-28T12:31:46.040Z",
        "sender": "AI Assistant",
        "id": "msg_1759062706040_z8a5figl8"
      },
      {
        "type": "user",
        "content": "NTE is bangladeshi company",
        "timestamp": "2025-09-28T12:44:25.788Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759063465788_rbfkx2zc6"
      },
      {
        "type": "ai",
        "content": "NodeMeta is a global platform, not specific to Bangladesh. NTE is the core token used within the NodeMeta ecosystem.\n",
        "timestamp": "2025-09-28T12:44:27.031Z",
        "sender": "AI Assistant",
        "id": "msg_1759063467031_v9lwwx1df"
      },
      {
        "type": "user",
        "content": "USD or BDT",
        "timestamp": "2025-09-28T12:45:17.453Z",
        "sender": "elitenode",
        "attachments": [],
        "id": "msg_1759063517453_hj5n1zjny"
      },
      {
        "type": "ai",
        "content": "NodeMeta is a global platform and supports various currencies for transactions. Please check the specific exchange or service you're using to see if USD or BDT is accepted.\n",
        "timestamp": "2025-09-28T12:45:18.524Z",
        "sender": "AI Assistant",
        "id": "msg_1759063518525_wfjoaexu6"
      }
    ],
    "createdAt": "2025-09-28T11:58:38.203Z",
    "updatedAt": "2025-09-28T12:45:18.525Z"
  },
  {
    "_id": "68f44ef88e9f35f7311c03f4",
    "userId": "A4C22950",
    "username": "sdhar02",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-10-19T02:37:44.485Z",
        "sender": "AI Assistant"
      },
      {
        "type": "user",
        "content": "Hello ",
        "timestamp": "2025-10-19T02:38:10.735Z",
        "sender": "sdhar02",
        "attachments": [],
        "id": "msg_1760841490735_km8icj1cb"
      },
      {
        "type": "ai",
        "content": "Hi there! How can I help you with NodeMeta today?\n",
        "timestamp": "2025-10-19T02:38:12.014Z",
        "sender": "AI Assistant",
        "id": "msg_1760841492014_9ict3t9pj"
      },
      {
        "type": "user",
        "content": "I didn't get my sponsoring bonuses ",
        "timestamp": "2025-10-19T02:39:28.608Z",
        "sender": "sdhar02",
        "attachments": [],
        "id": "msg_1760841568608_h7a55lqfg"
      },
      {
        "type": "ai",
        "content": "I'm sorry to hear you didn't receive your sponsoring bonuses. Please contact our support team with details about your account and sponsorship activity so we can investigate.\n",
        "timestamp": "2025-10-19T02:39:29.605Z",
        "sender": "AI Assistant",
        "id": "msg_1760841569605_8fyj3z506"
      },
      {
        "type": "user",
        "content": "My sponsoring member joined by core node price of $1300 rate.User ID Julan01.Please check it and solve this problem,thank you.",
        "timestamp": "2025-10-19T02:43:28.519Z",
        "sender": "sdhar02",
        "attachments": [],
        "id": "msg_1760841808519_upn59s7un"
      },
      {
        "type": "ai",
        "content": "Thanks for the info. Please submit a ticket to our support team with the User ID and node details so we can investigate the missing sponsoring bonus.\n",
        "timestamp": "2025-10-19T02:43:29.514Z",
        "sender": "AI Assistant",
        "id": "msg_1760841809514_098x3k04b"
      }
    ],
    "createdAt": "2025-10-19T02:37:44.485Z",
    "updatedAt": "2025-10-19T02:43:29.514Z"
  },
  {
    "_id": "693c81ae5518571641d18e65",
    "userId": "C366119B",
    "username": "reffcore1",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-12-12T20:57:18.006Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-12-12T20:57:18.006Z",
    "updatedAt": "2025-12-12T20:57:18.006Z"
  },
  {
    "_id": "693ffb1738f47faf35f13255",
    "userId": "C4E6D66F",
    "username": "rose1122",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-12-15T12:12:07.341Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-12-15T12:12:07.341Z",
    "updatedAt": "2025-12-15T12:12:07.341Z"
  },
  {
    "_id": "69443f41bb472d0a69714903",
    "userId": "7804F2A1",
    "username": "nurulnte",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-12-18T17:52:01.770Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-12-18T17:52:01.770Z",
    "updatedAt": "2025-12-18T17:52:01.770Z"
  },
  {
    "_id": "694b60d5f4f3f06232201ac8",
    "userId": "508EAC01",
    "username": "atique",
    "title": "AI Support Chat",
    "type": "ai",
    "status": "open",
    "priority": "medium",
    "category": "general",
    "assignedAgent": null,
    "assignedAgentName": null,
    "messages": [
      {
        "type": "ai",
        "content": "Hello! I'm NodeMeta's AI assistant. I'm here to help you with our Web3 platform, wallet services, NFT marketplace, and any other questions you might have. How can I assist you today?",
        "timestamp": "2025-12-24T03:41:09.472Z",
        "sender": "AI Assistant"
      }
    ],
    "createdAt": "2025-12-24T03:41:09.472Z",
    "updatedAt": "2025-12-24T03:41:09.472Z"
  }
]